HDI is the leading professional association and certification body for technical service and support professionals. Facilitating collaboration and networking, HDI hosts industry conferences and events, produces comprehensive publications and research, and connects solution providers with practitioners, while certifying and training thousands of professionals each year. HDI serves a community of over 110,000 members, followers, customers, solution providers, and contributors throughout the service industry, supporting sixty local chapters across North America. Guided by an international panel of industry experts and practitioners, HDI is the community’s premiere resource for best practices and emerging trends.
History of HDI
Founded in 1989, HDI is a global membership, training, and certification association for technical support professionals. HDI curriculum and resources address the needs of technical support professionals throughout their careers and the various maturity levels of their support operations. Formerly known as the Help Desk Institute, the company was rebranded in 2005 to HDI as a means to acknowledge the expanding role of the support center and the maturing service management industry. HDI is vendor-neutral in its efforts to facilitate open, independent networking and information sharing within the association's global network.
HDI's Mission
HDI advances the technical service and support industry by providing high-quality professional development opportunities for individuals and support centers.
HDI's Vision
HDI will continue to be recognized globally as the leading professional association for technical service and support.