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Ajilon Consulting
210 W. Pennsylvania Ave., Suite 650
Towson,
MD
21204
800-626-8082
410-828-0106
www.ajilonconsulting.com
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Ajilon Consulting has been a leading provider of IT business solutions for 35 years. Our help desk, desktop and server support offerings include Help Desk Assessment, Help Desk Planning and Implementation, Help Desk Insourcing, Help Desk Outsourcing, Desktop Support, and PC Deployment and Migration. |
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Altiris, Inc.
588 W. 400 S.,
Lindon,
UT
84042
801-805-2400
801-805-2409
www.altiris.com
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Altiris, Inc. offers Web-enabled solutions empowering organizations to easily manage desktops, notebooks, handhelds, and Windows, Linux and UNIX servers. Altiris provides fully integrated, complete systems management solutions for client and mobile, server, and asset management that automate, simplify, and reduce the cost and complexity of IT lifecycle management. |
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ARC
600 Hart Road, Suite 300
Barrington,
IL
60010
847-620-4158
847-620-4035
www.arcnow.com
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ARC is an Information Technology Services company. We help clients staff, manage, deploy, fix and operate their IT programs. Core services include Service Desk & Desktop Support, Technology Deployments, Infrastructure Staffing and IT Resource Management/Consulting. Our customers include most leading high tech OEMs & Systems Integrators, and large/mid-market commercial organizations. |
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Avatier Corporation
12647 Alcosta Boulevard, Suite 400
San Ramon,
CA
94583
925-217-5170
925-275-0853
www.avatier.com
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Avatier is the most cost effective provider of enterprise Identity Management and Password Security solutions. Leveraging market-proven web service technology, the Avatier Identity Management Server TM (AIMS TM) suite allows everyday administrative tasks to be streamlined, simplified, audited, and securely delegated. AIMS includes the popular Password StationTM and Password Bouncer TM solutions that provide industry-leading password strength enforcement, self-service password reset, and cross-platform password synchronization. Account Terminator TM and Account Creator TM give AIMS powerful web-based user provisioning and de-provisioning solutions. |
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Axios Systems, Inc
2214 Rock Hill Road, Suite 501
Herndon,
VA
20170
703-326-1357
703-326-0429
www.axiossystems.com
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Axios Systems is a leading provider of consolidated IT Service Management software solutions. Our core solution, assyst, enables our customers worldwide to successfully manage their IT services using ITIL Best Practice frameworks. Our integrated technology combined with our customer-centric approach ensures our solutions add value to your business. |
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Bell Rock Solutions
8518 E. High Point Drive,
Scottsdale,
AZ
85262
480-595-8980
775-310-8456
www.bellrocksolutions.com
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Bell Rock Solutions offers an Integrated Application Suite featuring Help Desk, Customer Service, Lead Management and a number of other point applications. Our software is easy to install, set up, administer, maintain and upgrade – all at an affordable flat price, with no user licensing. |
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C3i, Inc.
25 Lindsley Drive,
Morristown,
NJ
07960
973-401-6000
973-401-4665
www.c3i-inc.com
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C3i is the leader in outsourced CRM services for life sciences companies in North America. Support Solution: help desk, hardware, asset management, and advanced analytics & decision support. Professional Services: consulting, systems integration and training. Clients: 36, including over half of the top 25 pharmaceutical companies. Track Record: 30,000 field representatives supported and one-third of Siebel Pharma implementations. |
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CCN, Inc.
225 E. 31st Street,
New York,
NY
10016
877-226-8600
212-447-6900
www.ccncorp.com
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At CCN we specialize in all aspects of support improvement. Our solutions team, with over 35 years of combined experience, will assist you in creating and maintaining a world-class support environment. CCN understands that your company’s success relies on the world-class support your organization provides. CCN’s support center services include STI Knowledge’s help desk certification training; support center optimization programs; technical, product and proprietary training; insourced & outsourced services; as well as IT Staffing. |
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CG4 Solutions
142 East 1200 South,
Centerville,
UT
84014
801-294-4244
801-294-4284
www.cg4.com
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CG4 Solutions is leading the field in mobile integration. Come see how our Help Desk Mobile Solution can mobilize your current Help Desk and Asset Tracking software as well as revolutionize your other mobile computing needs. |
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Citrix Systems, Online Division
5385 Hollister Avenue,
Santa Barbara,
CA
93111
800-549-8541
www.citrixonline.com
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Citrix Online, a division of Citrix Systems, Inc. offers the leading Web-based access, support, and collaboration software and services. The division offers Citrix GoToMyPC®, the easiest-to-use solution for remote, secure, and managed desktop PC access over the Web; and Citrix GoToAssist(tm), the most secure, reliable and powerful solution for Web-based technical support and customer collaboration. Citrix Online products are used by more than 4,900 companies worldwide, including Cisco Systems, Siemens, Verizon, Intuit, Cablevision and Microsoft Business Solutions. The division is based in Santa Barbara, California, and is on the web at www.gotoassist.com,www.gotomypc.com, and www.citrixonline.com. |
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ComponentOne, LLC
4616 Henry Street,
Pittsburgh,
PA
15211
412-681-4343
412-681-4384
www.componentone.com
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ComponentOne, LLC leverages its success in developing Help systems and development tools to bring you Response, an intelligent self-service solution. Response empowers you to provide reliable support information on the Web and through e-mail by giving your customers, employees, and partners access to the knowledge they need, when they need it. |
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CompTIA
1815 S. Meyers Road, #300
Oakbrook Terrace,
IL
60181
630-678-8300
630-268-1384
www.comptia.org
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CompTIA is a global trade association representing the business interests of the information technology industry. For more than 22 years CompTIA has provided research, networking and partnering opportunities to its more than 19,000 members in 89 countries. The association is involved in developing standards and best practices, and influencing the political, economic and educational arenas that impact IT worldwide. More information is available at www.comptia.org. |
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Computer Associates
1 Computer Associates Plaza,
Islandia,
NY
11749
631-342-6000
631-342-6800
www.ca.com
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Computer Associates International, Inc. (CA) delivers software that manages a company’s infrastructure by addressing today's most critical business processes, information and technology management challenges. More than two decades of innovation, commitment and quality make CA the technology partner-of-choice. For further information, please visit ca.com. |
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Computerrepair.com
951 Clint Moore Road,
Boca Raton,
FL
33487
561-988-3008
561-988-8502
www.computerrepair.com
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ComputerRepair.com has developed a transparent system to address fast response on-site service deployment to
remote locations. Our web-based platform enables companies with multiple locations to deploy and manage
on-site IT personnel. The system manages the entire deployment process with single point of contact for
the client through payment to the provider upon completion of service. Let us demonstrate how we can
cut on-site IT costs by up to 50%. |
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Control - F1
3510 29th Street NE, Suite 125
Calgary,
AB
T1Y 7E5
403-670-0891
403-668-5183
www.control-f1.com
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Control-F1 is leading the Support Automation industry by providing a complete, automated help desk solution. Cost reduction, improved corporate productivity, and enhanced support operation efficiency are the benefits of Control-F1's products and services. For more information, please visit www.control-f1.com. |
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Courion
1881 Worcester Road,
Framingham,
MA
01701
508-879-8400
508-879-8500
www.courion.com
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Courion is a leading provider of self-service identity management solutions that help enterprises drive operational efficiency by securely automating routine, manual processes. Courion's Identity Management Suite, anchored by AccountCourier® user provisioning and PasswordCourier® password management products, leverages existing infrastructure and integrates disparate workflows to optimize user productivity, strengthen security, reduce costs and ensure efficient regulatory compliance and reporting. |
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CrossTec - NetOp
500 NE Spanish River Blvd, #201,
Boca Raton,
FL
33431
561-391-6560
561-391-5820
www.netopusa.com
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NetOp Remote Control gives you the power to comfortably support remote PCs from your desktop, Pocket PC or even over the Internet. View the remote PC's screen, control its keyboard and mouse, synchronize files -- even inventory and launch applications, just as if you were seated at the remote computer. |
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Data Management Group
2 Eaton Street, Suite 900
Hampton,
VA
23669
757-578-4525
757-578-4532
www.dmgrpt.com
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Since 1995, Data Management Group has assisted private corporations and government agencies in the pursuit of efficient and effective access to critical information. Professional affiliations with companies such as Crystal Decisions, Business Objects, Micro Strategy, Remedy, Oracle, Cognos, IBM and Microsoft, benefits Data Management Group’s clients with best in breed/best in class solutions for their business intelligence reporting and informational needs. |
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DK Systems
444 N. Michigan Avenue, Suite 3300
Chicago,
IL
60611
312-644-2700
312-644-2703
www.dksystems.com
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DKSystems develops scalable Help Desk and IT Asset Management, as well as Learning and Competency Management solutions. Since 1987, DKSystems has provided more than 1,500 corporate and government organizations of all sizes and markets with integrated solutions to quickly increase productivity, enhance revenue streams and deliver a faster return on investment. |
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DriveSavers Data Recovery
400 Bel Marin Keys Blvd.,
Novato,
CA
94949
800-440-1904
415-883-0780
www.drivesavers.com
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DriveSavers is a worldwide leader in data recovery services.
Recommended and certified by all hard drive and major computer
manufacturers, the company rescues lost data from damaged, failed, or
crashed storage devices. Our proprietary techniques and advanced
engineering methods are so powerful we can rescue data others might
simply abandon. |
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Eden Corporation
517 Broadway,
Saratoga Springs,
NY
12866
518-580-0760
518-580-0080
www.eden.com
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Eden Corporation develops sophisticated and innovative software applications that simplify day-to-day IT business processes. Utilizing the latest technology and building upon eight years of award-winning help desk best practices, Eden presents IT PowerPAC™, an “IT-CRM Enabling Software” that unifies and simplifies the compete range of IT support services in one application. |
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empolis North America, Inc.
1 New England Executive Park,
Burlington,
MA
01803
781-221-3140
781-221-3149
www.empolis.com
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empolis drives service effectiveness for Help Desk and Customer Support organizations with Knowledge Management solutions that turn “tribal knowledge” into service knowledge. Tap into all existing knowledge stores, and capture and share best practices. Customers include General Electric, Hewlett Packard, Invensys and Siemens. empolis is a division of Arvato, a Bertelsmann Company. |
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Enterprise Computer Solutions, Inc.
2304 Oak Lane, Suite 100
Grand Prairie,
TX
75051
469-621-0801
309-414-7837
www.consultecs.com
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Looking for ITIL certified solutions for Business Process Management, Change Management and Incident Management? Make sure you stop by booth 524 to see demonstrations by Enterprise Computer Solutions/NewRoad Software. See applications around Change Management, Incident Management, Patch Management and Service Desk solutions. You’ll better understand how we can help you win the race for successful business processes! |
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Enterprise Management Solutions
600 Cleveland Street, Suite 1050
Clearwater,
FL
33755
727-447-3330
727-447-0188
www.emsservices.com
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Enterprise Management Solutions deploys world-class IT Infrastructure solutions, including Asset Management, Change Management, Desktop Systems Management and Help Desk to clients of various sizes and vertical markets. Combining vast experience with industry-leading project management standards, we will successfully complete your project on time and within budget. For information, visit www.emsservices.com. |
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FrontRange Solutions
1125 Kelly Johnson Boulevard,
Colorado Springs,
CO
80920
800-776-7889
719-536-0620
www.frontrange.com
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FrontRange Solutions develops customer and service management solutions designed specifically for small, medium-sized and distributed enterprises and used by more than 125,000 companies and one million users worldwide. FrontRange product families include Service Management, Infrastructure Management, Opportunity Management and Contact Center solutions, along with the award-winning HEAT® and GoldMine® product lines. |
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Funk Software, Inc.
222 Third Street,
Cambridge,
MA
02142
617-497-6339
617-547-1031
www.funk.com
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Funk Software is demonstrating a new version of their Proxy remote control software that makes it a breeze to remotely support users, PCs, and file servers on another floor, or at another site - whether they're running Windows Server 2003, XP, 2000, NT, Windows 98/95, and 3.1. It also adds new security features so you'll have even more control over who accesses Host PCs and what functions they can perform; a new Host deployment utility makes it simple to deploy Proxy across hundreds or thousands of PCs. |
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GWI Software
10000 NE 7th Avenue, Suite 401,
Vancouver,
WA
98685
360-397-1000
360-397-1007
www.gwi.com
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c.Support® from GWI is a comprehensive solution that allows support organizations to coordinate and manage everyday support activities as well as track assets, build a knowledge base and provide customer self-help. c.Support is easily customizable without the help of consultants and has all the features you need, at a price that won’t bust your budget. |
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HP
3000 Hanover Street,
Palo Alto,
CA
94304
650-857-1501
650-857-5518
www.hp.com
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HP is a leading global provider of products, technologies, solutions and services to consumers and business. The company's offerings span IT infrastructure, personal computing and access devices, global services, and imaging and printing. HP IT Service Management solutions apply proven best practices and extensive HP experience to the people, processes and technology of IT organizations to help raise the business value of IT and make the best use of its essential role. |
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iETSolutions
959 Concord Street,
Framingham,
MA
01701
508-416-9010
508-416-9008
www.iet-solutions.com
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iETSolutions is a global organization that develops, markets and supports
software applications for the IT and customer service management (help desk)
markets. Our solutions are designed to leverage the global Information
Technology Infrastructure Library (ITIL) standard to streamline service
operations reducing costs, improving profitability and increasing customer
satisfaction. |
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IHS Support Solutions
7 Penn Plaza, Suite 520
New York,
NY
10001
800-673-2241
800-974-6447
www.ihssupport.com
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IHS Support Solutions is a global provider of service management training and consulting. Allow the industry’s top-rated instructors and consultants to apply real-world expertise and best practice knowledge to optimize people, process, and technology. Learn more about Help Desk Institute Certification training, Knowledge Management, and Knowledge-Centered Support at booth #216 |
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Infra Corporation
5000 E. Spring Street, Suite 750
Long Beach,
CA
90815
562-733-7500
562-733-7501
www.infraactive.com
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Infra Corporation is an international developer of infraEnterprise, 100% web-based software, designed for automating IT service management processes: incident, problem, change, configuration, and service level management for corporations requiring an enterprise-wide solution. The infraEnterprise solution reduces costs and provides flexibility through web technology, integration, process improvement, and customer empowerment. |
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IntelliMark
5020 Richard Lane,
Mechanicsburg,
PA
17055
800-366-2381
717-795-9153
www.intellimark-it.com
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IntelliMark's customized Help Desk solutions deliver comprehensive technical support for a variety of businesses. Our Help Desk operates 24 hours a day 7 days a week to meet the needs of our customers. IntelliMark also offers Network Solutions, Intergration & Support, Training and Application Development. Visit our website at www.intellimark-it.com. |
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Intuit Information Technology Solutions
2202 North West Shore Blvd,
Tampa,
FL
33607
813-227-4500
813-227-4501
www.itsolutions.intuit.com
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Intuit® Track-It!® is a fully scalable and Web-enabled PC management system with tightly integrated modules for help desk, inventory, auditing, purchasing, reporting and more. Add-On modules include software distribution, remote control, self service and more. With 35,000+ customer sites and millions of PCs licensed, Track-It! is the most widely installed Help Desk/PC Inventory solution worldwide. www.itsolutions.intuit.com
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Invoq Systems
7011 Koll Center Parkway, Suite 160
Pleasanton,
CA
94566
925-225-0300
925-226-0310
www.invoqsystems.com
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Invoq's AlarmPoint® is the fastest-growing event subscription, notification and response suite available today. AlarmPoint is a self-service, interactive alerting system providing event notification, escalation and resolution via any voice, wireless or IM device. AlarmPoint works with leading Systems Management and Help Desk products including BMC, Hewlett-Packard, Micromuse, Peregrine, and Remedy. |
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ISI eLearning Solutions, LLC
1051 Perimeter Drive, Suite 200
Schaumburg,
IL
60173
847-995-0002
847-995-0003
www.ISIelearning.com
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ISI eLearning Solutions, LLC offers web-based training for collections agents, CSRs, telesales representatives and supervisors. These self-paced, interactive courses contain simulated exercises, quizzes and are capable of identifying learner weaknesses. Create leaders, maximize productivity, maintain motivation and more with call center training from ISI eLearning Solutions. |
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Kanisa, Inc.
19925 Stevens Creek Boulevard, Suite 150
Cupertino,
CA
95014
408-863-5800
408-863-5810
www.kanisa.com
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Kanisa is the leading provider of knowledge-empowered customer service applications that drive efficiency, revenue, and customer satisfaction. Kanisa applies knowledge to optimize customer-facing business processes in support centers, help desks, service portals, and web sites. Industry-leaders including Microsoft, Hewlett-Packard, and Northrop Grumman rely on Kanisa applications to deliver world-class customer service. |
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LiveTime Software
4100 Newport Place, Suite 920
Newport Beach,
CA
92660
949-752-1660
949-752-1649
www.livetime.com
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LiveTime Support leads the new generation of fully web-based IT support systems with its flexibility, open architecture and ease of use and installation. Delivering a complete Enterprise-level solution, this J2EE based application includes a comprehensive range of features out-of-the-box, such as dashboard reporting, service level management, knowledge management, customer billing, and built-in discussion forums. |
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LLE Language Services
1610 K Street NW, Suite 610
Washington,
DC
20006
877-405-8764
540-723-6817
www.lle-inc.com
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For 25 years, LLE Language Services has empowered the help desk organization to rapidly respond to requests by non-English speakers. LLE-LINK Telephonic Interpretation Service provides linguists for 150+ languages 24 x 7. LLE Lingo Suite for Customer Service assists organizations in the delivery of world class translation, interpretation, transcription and assessment services at every point of customer contact: telephone, e-mail, voice mail, document, facsimile, digital audio and the Internet. |
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LumenVox
3615 Kearny Villa Road, #202
San Diego,
CA
92123
877-977-0707
858-707-7072
www.lumenvox.com
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LumenVox, a speech developer offers a suite of speech recognition software that connects to any phone system and accesses any database to provide information to callers by the power of their voice. With our worldwide technology partners we can design, develop, deploy, and maintain any speech application. Visit us at www.LumenVox.com. |
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M-Tech Information Technology, Inc.
#204, 735 12th Ave SW,
Calgary,
AB
T2R IJ7
403-233-0740
403-233-0725
www.mtechIT.com
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M-Tech is a leading provider of identity management solutions. M-Tech's solutions streamline both password and access management processes, giving organizations a quick ROI and improved security. M-Tech's product suite has a wide range of licensed users ranging from mid-sized companies to global enterprise installations with hundreds of thousands of users. M-Tech is the only identity management software vendor to consistently prove an ROI in three to six months. |
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Magic Solutions
5000 Headquarters Drive, MS 35409
Plano,
TX
75024
972-963-7400
972-963-7040
www.magicsolutions.com
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Magic Solutions® Service Desk provides complete service management enabling companies to align people, process and technology for maximum bottom line impact. Magic goes beyond the IT help desk by delivering one solution for all your service needs throughout the organization and ensures increased service levels and low cost of ownership. |
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Microsoft Learning: Learn More. Go Further.
One Microsoft Way,
Redmond,
WA
98052
425-882-8080
425-936-MSFAX
www.microsoft.com/learning
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Microsoft Learning is committed to providing effective and customized learning solutions that tightly align with customer and partner needs and has recently announced a new certification for Help Desk Professionals – the Microsoft Certified Desktop Support Technician. This certification will enable existing Help Desk Professionals demonstrate they have the skills to successfully support end users by troubleshooting desktop environments running on the Microsoft® Windows® XP operating system. Additional Microsoft Learning offerings include skills assessments, learning products, books, online reference materials and formal training to help partners and customers achieve their full potential by increasing knowledge and building skills that enable more powerful usage of Microsoft technology. |
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Monitor 24-7, Inc.
2336 Bloor Street West, P.O. Box 84514
Toronto,
Ontario
M6S4Z7
416-410-2716
416-352-5058
www.monitor24-7.com
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Monitor 24-7 Inc. developers of the award winning helpdesk software IncidentMonitorÔ, offers a rapidly deployed solution that will meet all of your support needs at a very affordable price. IncidentMonitorÔ provides ITIL compliant Incident, Problem, Change, Configuration and Service Level Management. Comes with unlimited IT related and non-IT related Asset Management, Knowledgebase and unlimited workflow processes all "out-of-the-box". No additional modules required. Includes Web, Wireless, Windows and E-mail clients. Scalable, Flexible and FULLY FUNCTIONAL in DAYS Not Weeks. Seeing is Believing! Booth # 622. |
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Motive, Inc.
12515 - 5 Research Boulevard,
Austin,
TX
78759
512-531-1065
www.motive.com
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Motive, Inc. has pioneered a new kind of systems management software that makes technology able to manage itself. With Motive software, technology products and services are cheaper and easier to use and own because they can set-up, troubleshoot, repair, update and govern themselves. |
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Netopia, Inc.
14285 Midway Road, Suite 350
Addison,
TX
75001
972-855-6643
972-855-6610
www.netopia.com/ebusiness
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Netopia software includes eCare Support Interaction software, Timbuktu Pro remote control software and netOctopus systems management software. Netopia software offers you the most comprehensive, cross-platform solution available for systems management and support. |
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NetSupport, Inc.
6815 Shiloh Road E., A-7,
Alpharetta,
GA
30005
770-205-4456
770-205-4462
www.netsupport-inc.com
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NetSupport is a developer of desktop management, remote support and instructional training software. NetSupport’s offering of award-winning products provide easy to use, cost-conscious solutions for streamlined desktop management. Corporations, government and educational institutions benefit from NetSupport’s PC management solutions with improved computer productivity, enhanced learning and advanced IT asset management. www.netsupport-inc.com |
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Network America, Inc.
13575 58th Street North, Suite 192
Clearwater,
FL
33760
877-624-8311
877-624-8312
www.naisolutions.com
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Network America, Inc. is a top tier partner of both LANDesk Software and Altiris and has developed its own brand of help desk software that integrates beautifully with these two fine products as well as other solutions? ATTACC Help Desk Software fits with the company’s philosophy of bringing back the 50’s era of quality service, along with today’s award winning technology. |
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NextPage
13997 S. Minuteman Drive,
Draper,
UT
84020
801-748-4400
801-748-4410
www.nextpage.com
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Want to reduce call volume, or, need to become a productivity center instead of a cost center? With GetSmart HELP DESK™, you capture knowledge, prevent calls and reduce training costs, while improving service. NextPage knowledge management solutions have improved employee and customer satisfaction at companies, such as ABN AMRO Bank, KPMG and The Hartford, for more than a decade. |
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PCHowTo
100 1st Avenue S., Suite 300
St. Petersburg,
FL
33701
727-823-2446
800-933-1086
www.pchowto.com
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PCHowTo’s “International Desktop Reference Library” contains 75,000 Flash-animated tutorials with voice, covering over 100 desktop software applications (Microsoft/Linux). Our One-Minute, task-specific shows demonstrate features with show and tell tutorials. Custom Solutions supported as well. Flash and Windows Media formats supported. 12 Languages. Integrates into any support or self-service solution. www.PCHowTo.com |
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Peregrine Systems
3611 Valley Centre Drive,
San Diego,
CA
92130
858-481-5000
858-481-1751
www.peregrine.com
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Peregrine Systems develops and sells consolidated asset and service management software, which helps global enterprises manage their technology resources. Peregrine’s products include ServiceCenter® and AssetCenter®, complemented by its Employee Self Service, Automation and Integration product lines. Founded in 1981 and headquartered in San Diego, Calif., Peregrine serves 3,500 customers worldwide.
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Pink Elephant
5575 North Service Road,
Burlington,
ON
L7L6M1
905-331-5060
905-331-5070
www.pinkelephant.com
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Pink Elephant is the world’s leading IT service management education and consulting provider. Headquartered in Toronto, Canada, with operations in the USA and throughout the Asia Pacific region, the Company works with an extensive array of clients, both public and private, to improve the quality of IT services through the application of established best practices, including ITIL. Main services include education, conferences, consulting and outsourcing. Visit www.pinkelephant.com for more details. |
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Plantronics
345 Encinal Street,
Santa Cruz,
CA
95060
800-544-4660
831-426-6098
www.plantronics.com
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Plantronics, Inc. introduced the first lightweight communications headset in 1962 and is today the world's leading designer, manufacturer and marketer of lightweight communications headset products. Plantronics headsets are widely used in many Fortune 500 corporations and have been featured in numerous films and high-profile events, including Neil Armstrong's historic "One small step for man" transmission from the moon in 1969. |
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Primus Knowledge Solutions, Inc.
1601 5th Avenue, Suite 1900
Seattle,
WA
98101
206-834-8100
206-834-8125
www.primus.com
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Primus Knowledge Solutions develops award-winning software that enables companies to provide a superior customer experience via contact centers, help desks, Web self-service, and electronic communication channels. Primus technology powers every interaction with knowledge to increase customer satisfaction and reduce operational costs. Global organizations including The Boeing Company, EMC, IBM, Eastman Kodak Co., 3Com, and T-Mobile, rely on Primus. |
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Prosys Information Systems
7700 Congress Avenue, Suite 3115
Boca Raton,
FL
33467
561-869-3753
561-893-0239
www.prosysis.com
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Prosys is a proud reseller of HP OpenView Service Desk. Constructed around ITIL best practices with a modular approach, Service Desk allows your organization to improve service support, service delivery and service level agreements (SLA’s). With aggressive Replacement Programs in place, Service Desk can be a surprisingly affordable solution for managing your customer experience. Please call to schedule a hands on Demo. Prosys is an HP Platinum Partner, Number #1 in Server Sales -Southeast. Recent Awards Include: HP Southeast Reseller of the Year, Storage Area Network (SAN).
Other partnerships (partial listing): Vytek TelAlert, Cisco Gold, Citrix Gold, Microsoft Gold, Altiris, Enterasys, etc. |
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Qarbon
55 S. Market Street, Suite 1550
San Jose,
CA
95113
408-907-7400
408-907-4808
www.qarbon.com
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Qarbon is the leading publisher of innovative support, training, and presentation software. Qarbon's ViewletBuilder and ViewletCam enable organizations to create and publish effective online content in the Flash format quickly and easily, at a fraction of the cost of consultants or in-house development. |
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Reflectent Software
1115 Westford Street,
Lowell,
MA
01851
978-888-0060
978-441-0382
www.reflectent.com
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EdgeSight™ is enterprise, scalable end-user systems management software that provides IT an integrated, real-time view of system and application performance, availability, and utilization from the end-user’s perspective. EdgeSight enables you to increase end-user satisfaction and avoid or reduce support time per incident by providing real-time data and historical analysis of end-user issues. |
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Remedy, a BMC Software company
1030 West Maude Avenue,
Sunnyvale,
CA
94085
408-571-7000
408-571-7001
www.remedy.com
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Remedy delivers Service Management software solutions that enable organizations to automate and manage internal and external service and support processes. With more than 7,000 customers worldwide and over 10 years of experience, Remedy, a BMC Software company, delivers out-of-the-box, best-practice applications that help our customers align service and support with business objectives. |
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RightAnswers
67 Walnut Avenue,
Clark,
NJ
07066
732-396-9010
732-396-9011
www.rightanswers.com
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RightAnswers is a Knowledge Service Provider (KSP) and the recognized leader in the technical support knowledge base market. RightAnswers’ Knowledge-Paks are technical support knowledge bases containing hundreds of thousands of technical solutions that cover more than 150 of the world's most popular desktop computing applications. Knowledge-Pak content is accessed directly from within a customer’s existing support infrastructure, so support agents can access the answers they need without ever leaving their current support or knowledge management interface. |
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Robert Half Technology
100 + offices worldwide,
Call to find one near you!,
800-793-5533
www.roberthalftechnology.com
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With more than 100 locations in North America and Europe, Robert Half
Technology is a leading provider of IT professionals on a project and
full-time basis, for initiatives ranging from web development and
multi-platform systems integration to network engineering and technical
support. For more information about Robert Half Technology or to learn about online job search opportunities, please visit roberthalftechnology.com. |
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Scalable Software, Inc.
720 N. Post Oak Road, Suite 500
Houston,
TX
77024
713-316-4900
713-316-4975
www.scalablesoftware.com
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Scalable Software is the leader of usage-powered solutions that reduce software costs, increase asset utilization, and mitigate enterprise risk through desktop security and standards enforcement. By correlating enterprise hardware, software, thin clients, and printers with detailed usage measurements, the Survey Suite of products provides a comprehensive solution for asset lifecycle and IT portfolio management methodologies. |
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ServiceWare Technologies
12 Federal Street, Suite 503
Pittsburgh,
PA
15212
412.222.4450
www.serviceware.com
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ServiceWare Technologies is a leading provider of knowledge-powered
applications for customer service and IT support. ServiceWare's problem
resolution software, ServiceWare Enterprise(tm), enables agents and
end-users to quickly find accurate and consistent answers to even the most
complex problems - in the help desk, call center, or via Web self-service. |
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Siebel Systems
2207 Bridgepointe Parkway,
San Mateo,
CA
94404
650-295-5000
650-295-5111
www.siebel.com
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Siebel Systems is a leading provider of Service and Support Management solutions for both employees and customers. Based on the best practices of industry-leading, global organizations, the Siebel Employee Service suite of products has helped Siebel customers realize benefits such as reduced delivery costs, greater employee productivity, and increased employee service levels. |
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Skywire Software
2401 Internet Boulevard, Suite 201
Frisco,
TX
75034
972-377-1110
972-377-1109
www.skywiresoftware.com
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Do you know? We do. At Skywire Software we know how to help customer service leaders like Dell deliver better support. Knowledge Management, case management, analytics and integration software all from one place, Skywire Software. Now you know. |
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Spherion
2050 Spectrum Boulevard,
Ft. Lauderdale,
FL
33309
516-358-4019
516-355-0430
www.spherion.com
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For more than 30 years, Spherion has helped clients seeking to leverage and enhance their existing technology assets and investments. Through an integrated and flexible combination of IT professional services, managed services and staffing business models, Spherion has the ability to manage an entire IT function or supplement a team with specialists to assist during specific stages of a project. |
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StrataCom, Inc.
1316 23rd Street S.,
Fargo,
ND
58103
701-232-5697
wwww.stratacominc.com
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Let StrataCom help you choose and implement a help desk or customer support solution that is right for you! Our IT Service Management experts offer: analysis consulting, software demos and value-added reselling, project planning and management, implementations, customizations, data migrations, integrations, ongoing support, reporting, and more. Areas of expertise include: Remedy, Peregrine, Tivoli Service Desk, and Microsoft CRM. |
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SupportSoft
575 Broadway,
Redwood City,
CA
94063
650-556-9440
650-556-1194
www.supportsoft.com
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SupportSoft is a leading provider of Real-Time Service Management (RTSM(tm)) software designed to accelerate and automate enterprise technical support, customer service and IT infrastructure management. Enterprises that have purchased our products and services include: ADP, Bank of America, Cisco Systems, IBM, Procter & Gamble, Siebel Systems, Sony and Thomson Financial. |
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Symon Communications
500 N. Central Expressway,
Plano,
TX
75074
800-724-4044
585-869-0126
www.symon.com
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Symon solutions include real-time business activity monitoring, tracking, and alerting tools. Other products benefit employees with streaming video, notification and crisis communication. Our products help customers to better manage operations, employees, and business responsiveness. More than 4 million daily viewers rely on Symon products installed in 6,000 enterprises’ worldwide. Community, NetLite II, Symon Enterprise Server, TargetVision and Vista are trademarks of Symon Communications. |
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Tech Team GLobal, Inc.
27335 W. 11 Mile Road,
Southfield,
MI
48034
800-522-4451
248-357-2570
www.techteam.com
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TechTeam Global, Inc. is a global provider of information technology and business process outsourcing support services. The Company's ability to integrate computer services into a flexible, total Single Point of Contact solution is a key element of its success. Partnerships with some of the world's "best-in-class" corporations provide TechTeam with unparalleled experience and expertise in providing the following IT support solutions: help desk/call center services, technical staffing, systems intergration services, training programs, and consulting services. |
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TechExcel
3675 Mt. Diablo Blvd., Suite 200
Lafayette,
CA
94549
800-439-7782
925-871-3991
www.techexcel.com
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TechExcel, Inc., founded in 1995 and headquartered in Lafayette, California, is a leading enterprise business software provider dedicated to creating high-end, configurable and integrated software solutions for customer relationship management (CRM), helpdesk support, software development lifecycle management and defect tracking. Its product lines include DevTrack, TechExcel CRM and TechExcel HelpDesk. |
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Telephone Doctor
30 Hollenberg Court,
St. Louis,
MO
63044
314-291-1012
314-291-3710
www.telephonedoctor.com
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World-class service skills will differentiate your organization from the
competition. Telephone Doctor® Customer Service Training offers leading-edge products and services designed to help your staff improve customer satisfaction levels. We specialize in supplying proven skills, methods and techniques which will translate into higher revenue, reduced customer turnover and less stress on your customer contact team. Simply put, we improve the way your organization communicates with customers |
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Texas Digital Systems, Inc.
400 Technology Parkway,
College Station,
TX
77845
979-693-9378
979-764-8650
www.txdigital.com
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Texas Digital Systems, Inc. (TDS) is a leading provider of integrated electronic display solutions for call centers, help desks and network data centers. TDS’ QuickCOM Enterprise automatically displays real-time ACD statistics and system alerts on Ethernet-enabled LED display units, VGA/TV monitors, workstations, pagers, Web browsers and e-mail applications. |
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The Marval Group/Stroma Service Consulting, Inc.
128 McIntyre Street W., Suite 200
North Bay,
Ontario
P1B 2Y6
705-840-6000
705-840-6001
www.stroma.ca
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The Marval Group will be previewing Open MSM Version 6.0, the world’s leading Integrated IT Service Management solution. Marval are Co-Authors of ITL and the British Standard for IT Service Management (BS15000), and are working with the ISO organization on the upcoming ISO variant ( ISO 15000) . Marval is used exclusively by the owners of ITIL (The OGC ), and Marval clients have won the prestigious itSMF Service Management Improvement “Project of The Year Award” 5 years in a row Booth # 817. |
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TheBrain Technologies Corporation
2001 Wilshire Boulevard, Suite 310
Santa Monica,
CA
90403
310-656-8484
310-656-8488
www.thebrain.com
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TheBrain Technologies is the leading provider of award-winning knowledge management software for help desks, contact centers and Web self-service portals. BrainEKP (Enterprise Knowledge Platform) combines advanced natural language search technology with its next generation visual user interface so people find the best answers faster and discover critical information. This intuitive display of information increases first call resolutions and customer satisfaction while reducing call handle times by up to 27%. For more information visit www.thebrain.com. |
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Touchpaper
440 Ninth Avenue, 8th floor
New York,
NY
10001
646-205-3400
646-205-3499
www.touchpaper.us
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Touchpaper’s Vega product suite is designed to assist the IT department in the provision of ITSM by linking together the many functions of IT. The Vega Suite covers many aspects of ITSM in a modular form, with each module allowing companies to provide IT services in line with the IT Infrastructure Library (ITIL) framework. Touchpaper’s products are fully complemented by a wide range of associated services including consultancy, training and support. Touchpaper is HDI (Help Desk Institute) accredited to provide training to those working in the help desk environment. |
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Vantage Commercial
110 Terry Drive,
Newtown,
PA
18940
215-759-8390
www.vantagecommercial.com
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Vantage Commercial (www.vantagecommercial.com) provides linguistic-based
technologies for spell
checking, grammar checking, language recognition, information access and
retrieval and self-service
solutions which enable customers to improve productivity, efficiency,
and organizational performance. |
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Viadyne Corporation
55 Commerce Valley Drive W., Suite 500
Markham,
ON
L3T7V9
905-764-9663
905-764-5560
www.viadyne.com
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Viadyne is a premier provider of Enterprise Information Technology Infrastructure Management solutions. Viadyne delivers solutions that provide organizations the ability to manage, control, and improve the supportability of your IT infrastructure. By focusing on both process and technology, Viadyne offers customers the ability to continually enhance IT services providing a competitive advantage, and improving economic profitability. For more information on Viadyne, its products and services, please drop by our Booth # 822 or visit us on the company’s web site, www.viadyne.com. |
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Vis.align, Inc.
1345 Enterprise Drive,
West Chester,
PA
19380
610-692-3290
610-692-9021
www.visalign.com
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Vis.align delivers business technology solutions for mid-market companies. On time. On budget. And with the unique ability to actually measure your success. Whether it's business software or integration. IT infrastructure or operations. New implementation or optimization. Vis.align is your-end to-end solution company for Microsoft-based solutions. |
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Vocent
2023 Stierlin Court,
Mountain View,
CA
94043
650-316-3000
650-316-3033
www.vocent.com
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