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Celebrate!
HDI 2004 Annual Conference
Where the Sun Never Sets on Service
We invite you to come have a ball and celebrate at HDI 2004 – the 15th annual gathering for the service and support industry!
Celebrate community and service. Celebrate the past, present and future of the support industry. Celebrate change and have fun! Enjoy the sights, sounds and scents of the beach as fresh air inspires fresh ideas. Bask in the sun and bask in new ideas and strategies! Take a break in our networking Oasis, and share with your colleagues! Step out of your routine, relax, and re-invigorate!
Journey into an adventure… an exciting learning adventure that will inspire you with new strategies, introduce you to new tools of the trade, and immerse you in community spirit. Stroll the Beach Boardwalk – HDI 2004’s Expo Hall – and discover the latest tools and services for the IT and customer support organization from more than 70 leading vendors.
Look out over the horizon and see new visions… visions of your team working at its best, your life, energy, and spirit, the power of learning new skills and strategies for process integration, business alignment, operational productivity, customer satisfaction and employee fulfillment.
Join us for all this and more at the luxurious Gaylord Palms Resort & Convention Center in sunny Orlando, Florida!
Bring your entire team to this oasis of ideas and create your own turnkey off-site experience that will make a difference in how you do business tomorrow.
Come and celebrate HDI’s 15th anniversary at HDI 2004 - where the sun never sets on service!
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Who Should Participate:
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- Customer service staff & technical support professionals
- Help desk professionals
- IT managers, directors, and executives
- CIOS
Whether you deliver internal or external support, or both, HDI 2004 is the place to be!
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What You Will Learn:
HDI 2004 will focus on the latest strategies on the horizon that will help your support organization optimize performance and productivity, integrate more effectively with IT, successfully collaborate with the business units/partners/customers you support, and align your goals with your organization’s overall business objectives.
The HDI 2004 conference program is structured around three primary segments:
The first segment focuses on the most pressing issues facing the IT help desk and external technical customer support organizations. Within this segment, you will find tracks specifically suited for the different perspectives within your organization – senior executives (Executive Focus), line and staff directors/managers (Issues and Answers), and new support managers (Essentials).
The second program segment, Personal and Team Development, explores the ongoing realities of building and keeping strong relationships throughout the enterprise and with your customers. The sessions in this segment will appeal to all attendees regardless of support segment or organizational perspective.
The third program segment, Technology in Action, complements the program and extends the new tools and technologies featured in the HDI 2004 Expo into the classroom.
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