Over the past three years, the Help Desk Institute Annual Conference & Expo has emerged as THE
premier conference and exposition for the service and support industry. With an impressive year-after-year growth of 20% - 50% in attendance each year during a time when most other conferences
and expos are declining, HDI offers conference attendees a dynamic, content-rich conference
program, coupled with the most comprehensive expo floor featuring the newest technologies and
services for the IT and customer support/service organization.
HDI 2004 will continue this trend, and we anticipate even greater numbers of HDI members and professionals
involved in IT and help desk support, customer service and technical support and IT infrastructure
management, supporting both internal and external customers. The Help Desk Institute is
the largest association of support and service professionals in the world, gathering its members annually
at the HDI Conference to learn from industry leaders, evaluate the latest products, and network
with their peers that come from all corners of the globe. In 2004, the Help Desk Institute Annual
Conference & Expo will return to the beautiful Gaylord Palms Hotel in Orlando, Florida, April 18-21st.
The 2004 conference sessions will focus on strategies designed to address the externally-facing service
and support organization, as well as the internally-facing help desk and IT department. The conference
will include sessions on the issues surrounding support technologies, call center management,
infrastructure management, frontline techniques, strategic issues and trends, customer relationship
management, e-support strategies and tools, and people and organization optimization.
For the externally-facing organization, tracks include topics which focus on customer service and support,
such as: call center optimization; outsourcing; performance measurement; e-Service; service level
management; collaborative product development; customer loyalty and retention; service packaging
and pricing; and privacy and personalization.
Tracks for the internally-facing organization will focus on topics that include: integrated enterprise
management; risk, change, product life cycle, and asset management; ROI; training; blending internal
and external support; knowledge management and e-support; mobile and wireless support; security;
and ITIL.
The HDI Expo 2004 represents the best opportunity all year for your company to directly connect with
decision-makers as they make critical purchasing decisions on service and support product and service
solutions. To give exhibitors maximum exposure to attendees, receptions for attendees will be held
on the expo floor, all lunches will be served at the rear of the expo floor, and the right mix of scheduling
the expo hours allows you one-on-one time with the largest gathering of buyers who have a
proven interest in service and support technologies and services.
Featuring the latest tools and technology in the service and support industry...
- IT and Help Desk Support
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Infrastructure Management
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CRM
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Email Management
- Network Monitoring
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Web-based Support
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Telephony
Wireless Communication
Knowledge Management
Customer Satisfaction Measurement
Self-help Technologies
Self-healing Technologies
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The HDI 2004 Expo provides you with an unparalleled opportunity to directly connect with buyers who have a proven interest in service and support technologies and solutions as they make critical purchase decisions.
Download Prospectus
Cheri Bruno
Exhibit & Advertising Sales Director
Phone: (781) 259-4230
Fax: (781) 259-4231
Email: cbruno@thinkhdi.com
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