The Full Vision Package (Core Conference Package) - 1,395

The Discoverer’s Package (Executive Networking Package) - $1,795

Pre-Conference Workshop Fees
1 day Pre-Conference Workshop $395.00
2 day Pre-Conference Workshop $995.00

Special Conference Discount Incentives
$100.00 off HDI Members
$100.00 off Conference Alumni
Free 1-day Pre-Conference Workshop: Register before December 17, 2004 to receive a free 1-day Pre-Conference Workshop ($395 value)
$100.00 off Early Bird Discount: Register before January 14, 2005 to receive $100 off the Conference or Executive Package event fee -

The Full Vision Package (Core Conference Package) - 1,395
The full conference registration for our 3-day event

Conference fee includes:

• 4 exceptional, inspiring keynote speakers
• 6 innovative, thought-provoking Visionary Presentations – afternoon mini-keynote sessions
• Comprehensive conference program with more than 80 content-rich breakout sessions in five tracks for every level of support professional
• Conference proceedings handouts for each session
• Conference & Exhibitors Guide
• Access to industry resources and products with the Conference Bookstore and session CDs

• Welcome Area and Conference Orientation Sessions
• Daybreak Discussion Groups
• Afternoon of Discovery – an afternoon of bright ideas you can take back to your organization
• Vertical Visions
• The Party Zone - including the welcome reception and the most anticipated conference party in the industry
• 3 Breakfasts, 2 Lunches, and Beverage Breaks

• The Discovery Zone Expo Floor – interactive, action-packed Expo with top providers of internal and external technical support technologies, products and services
• Technology Education that includes the latest tools and service for the IT and customer support organization
• Product Showcases
• The Launch Pad – the hot stage for new product introductions
• The Discovery Zone Prize Giveaway

It's rare to find so many of your peers in one place. Take advantage of exclusive, unencumbered time to network with your peers - other senior IT, service and support executives responsible for the strategic direction of their organizations. These specially scheduled activities running throughout the conference will add immeasurably to your conference experience. Take advantage of all the conference has to offer, and then huddle with other executives to share the new ideas you've heard, help others examine alternative strategies and ideas, and begin a dialogue that will grow throughout the year.

The Discoverers Package includes The Full Vision Package (full conference package), plus:

Special networking time includes:

• Formal seated breakfast, Tuesday and Wednesday mornings. Casual conversation and group discussions using an open space model, guided by leadership expert Doug Whittle.
• Formal seated luncheons Tuesday and Wednesday. After a relaxing lunch, enjoy leading-edge presentation by Jim Harris and Dean Meyer.
• Special social activities planned just for The Discoverers, including an exclusive VIP Reception with HDI's founder and CEO, Ron Muns.
• Select from among more than 90 conference sessions. While the Executive Track explores strategic and longer-term planning issues and challenges that may be on your horizon, feel free to attend any sessions of your choice throughout the week.
• The Discoverers Afternoon of Discovery– continuing group discussions on Tuesday afternoon using an open space model, guided by leadership expert Doug Whittle.
• Enjoy reserved seating for all general sessions.
• Special Discoverers Activity on Monday, details to follow

• Pre-1 – I – HDI Help Desk Analyst Bootcamp (CSS/HDA)
• Pre-2 – I – HDI Help Desk Manager (HDM)
• Pre-3 – I – HDI Support Center Director (SCD)

One-day Pre-conference Workshops

• Pre 5 – I/E The Help Desk Audit: Blueprint for Success - Julie Mohr
• Pre-6 – I/E The Culture Crunch Kirk Weisler
• Pre-7 – I/E Leadership: The No Excuse Approach Jay Rifenbary
• Pre-8 – I/E An Operational Topic TBD Joel Ramseyer
• Pre-9 – I/E An Technical Topic Faculty TBD

• Register before January 14th to receive $100. discount
• Register before December 17th to receive a free pre-conference workshop – value $395.
• HDI members receive $100 discount
• HDI Conference alumni receive $100. discount