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Advanced Software Products Group, Inc. (ASPG, Inc.
3185 Horseshoe Drive South,
Naples,
FL
34104
239-649-1548
239-649-6391
www.aspg.com
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ReACT is a self-service, web-based password reset tool designed to automate the password reset and synchronization process across the entire enterprise. ReACT supports virtually all operating systems and applications within the enterprise including RACF [z/OS], Novell/NDS, Windows domain, Windows active directory, and more. |
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AdventNet, Inc.
5645 Gibraltar Drive,
Pleasanton,
CA
94588
925-924-9500
925-924-9600
www.adventnet.com
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AdventNet provides affordable Enterpise IT management software covering network monitoring, IT service management, and patch management. With a broad product portfolio and an active customer base consisting of enterprises, equipment vendors and service providers, AdventNet has emerged as a high-quality alternative to expensive software that is common in the industry. |
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Aeroprise Inc.
1023 N. Shoreline Boulevard, Suite 150
Mountain View,
CA
94041
650-404-1188
650-404-1185
www.aeroprise.com
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Aeroprise is a leading provider of enterprise mobility solutions for Service Management applications. Enterprises, public institutions, and universities around the world use Aeroprise products to mobilize custom-built and out-of-the-box applications for all major mobile devices and networks. Aeroprise is credited with having solved three key technical problems that have delayed the proliferation of enterprise wireless solutions: end-user personalization, automatic device optimization, and deployment without programming. Aeroprise's award-winning products have been widely recognized for being installable in under an hour, configurable by end-users, and supporting wireless, offline, and sporadically-connected devices. Aeroprise is headquartered in Mountain View, CA. Visit www.aeroprise.com to learn more. |
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Ajilon Consulting
500 Park Boulevard, Suite 985
Itasca,
IL
60143
800-626-8082
410-828-0106
www.ajilonconsulting.com
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Ajilon Consulting has been a leading provider of IT business solutions for 35 years. Our help desk, desktop and server support offerings include Help Desk Assessment, Help Desk Planning and Implementation, Help Desk Insourcing, Help Desk Outsourcing, Desktop Support, and PC Deployment and Migration. |
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Alarmpoint by Invoq Systems
7011 Koll Center Parkway, #160,
Pleasanton,
CA
94566
925-226-0300
925-226-0310
www.alarmpoint.com
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AlarmPoint by Invoq Systems ensures Service Impacting events are resolved! ITIL compliant AlarmPoint provides web-based event subscription, automated dispatch and escalation and interactive alerting on voice and wireless devices. Tightly-coupled, out-of-the-box integrations for Remedy, HP ServiceDesk, Peregrine and other leading service desk products. Visit us or www.AlarmPoint.com for more information. |
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Altiris, Inc.
588 W. 400 S.,
Lindon,
UT
84042
801-805-2400
801-805-2409
www.altiris.com
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Altiris, Inc. offers Web-enabled solutions empowering organizations to easily manage desktops, notebooks, handhelds, and Windows, Linux and UNIX servers. Altiris provides fully integrated, complete systems management solutions for client and mobile, server, and asset management that automate, simplify, and reduce the cost and complexity of IT lifecycle management. |
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Apparent Networks
400-321 Water Street,
Vancouver,
BC
V6B1B8
604-433-2333
604-433-2311
www.apparentnetworks.com
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AppareNet is the industry's only network intelligence support software with the unique ability to provide complete visibility into any network and quickly detect bottlenecks that are at the root of degraded end user experience. Architected to allow support professionals to diagnose networks beyond their firewall, AppareNet provides clear, actionable information to resolve performance issues. |
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Apropos Technology
One Tower Lane, 28th floor
Oak Brook Terrace,
IL
60181
877-APROPOS
630-472-9745
www.apropos.com
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Gain control over customer interactions and improve call center operations with integrated management tools for voice, email, web and fax communications. Monitor agent activity, hold times, queues, transfers, web chats and other key metrics and make real-time modifications for maximum efficiency. For more information on Apropos Technology, please visit www.apropos.com. |
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ARC/Pomeroy IT Solutions
1020 Petersburg Road,
Hebron,
KY
41048
800-846-8727
www.pomeroy.com
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ARC, a Pomeroy IT Solutions company, is a national IT services provider uniquely positioned to offer services that span consulting, infrastructure and lifecycle solutions. ARC/Pomeroy maintains a technical workforce of approximately 4,000 skilled employees able to plan, design, implement and support all categories of its solutions offerings. |
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Avatier Corporation
12647 Alcosta Boulevard, Suite 400
San Ramon,
CA
94583
925-217-5170
925-275-0853
www.avatier.com
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Avatier is the leading provider of identity management solutions that enable enterprises to securely manage access to systems and reduce help desk costs by 30% annually. Avatier’s premier solution: Identity Management Server (AIMS) automates user enrollment, self-service resets and multiple platform password synchronizations, account termination, and enforces password policies ensuring the highest level of security to meet governmental compliance. |
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Axios Systems
2214 Rock Hill Road, Suite 501
Herndon,
VA
20170
703-326-1357
703.326.0429
www.axiossystems.com
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Axios Systems is a leading provider of consolidated IT Service Management software solutions. Our core solution, assyst, enables our customers worldwide to successfully manage their IT services using ITIL Best Practice frameworks. Our integrated technology combined with our customer-centric approach ensures our solutions add value to your business. |
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Bell Rock Solutions
17212 N. Scottsdale Road, Suite 2356
Scottsdale,
AZ
85255
480-595-8980
775-310-8456
www.bellrocksolutions.com
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Bell Rock Solutions offers our Integrated Application Suite featuring Help Desk, Customer Service, CRM, and a number of other point applications. Our software is easy to install, set up, administer, maintain and upgrade – all at an affordable flat price, with NO USER LICENSING. The Bell Rock Integrated Application Suite is fully configurable and multi-lingual: our software ships with English, Spanish, French, Italian, and German. Easily reassign any fields and configure any additional languages that you need! See us at booth #112 for more information and a demo!! |
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CCN, Inc.
225 E. 31st Street,
New York,
NY
10016
877-CCN-8600
212-447-6900
www.ccncorp.com
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For the past 15 years CCN has been offering customer care services to the Fortune 500 community across multiple industry verticals. CCN enables our clients to achieve their Customer Care goals through: Education – STI Knowledge Certification. ITIL Certification & Workshops, Soft Skill & Proprietary Training; Staffing – Managed Staffing Programs, Individual Staff and project Augmentation; Customer Care Services – ITIL/ IT Service Management Consulting, Process Consulting and Assessments. |
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ChoicePoint
1000 Alderman Drive,
Alpharetta,
GA
30005
770-619-8466
678-893-9568
www.choicepoint.com
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Verify identity over the phone. Conduct business with confidence in your call centers. ChoicePoint Authentication Solutions offers ProIDTM Voice, an auditory real-time interactive verification quiz that helps increase the assurance that an individual is who he or she claims to be. |
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Chorus Systems
79 TW Alexander Drive; 4401 Research Commons, Suite 205
Research Triangle Park,
NC
27709
919-248-9393
919-248-8080
www.chorussystems.com
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Chorus Systems is the leading developer of automated ITIL problem management solutions creating the "last line of defense" for desktops and servers. The PreDix™ toolset uses patented analytics technology to detect, diagnose and respond to problems not detected by other rule-based management suites. PreDix™ enables help desk organizations to drastically reduce IT costs and increase customer satisfaction. Please visit us in booth #532. |
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Citrix Online
5885 Hollister Avenue,
Santa Barbara,
CA
93111
805-690-6400
805-690-6471
www.citrixonline.com
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Citrix Online, a division of Citrix Systems, Inc., offers the leading Web-based access, support and collaboration software and services. The division offers Citrix GoToMyPC®, the easiest-to-use solution for remote, secure and managed desktop PC access over the Web; Citrix GoToAssist™, the industry-leading remote-support solution; and Citrix GoToMeeting™, the easiest, most secure and cost-effective solution for conducting online meetings. Citrix Online products are used by more than 9,400 companies worldwide, including Verizon Online, Siemens, Cablevision and Microsoft Business Solutions. The division is based in Santa Barbara, California, and is on the Web at www.gotomypc.com, www.gotoassist.com, www.gotomeeting.com and www.citrix.com. |
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CompTIA
1815 S. Meyers Road, #300
Oakbrook Terrace,
IL
60181
630-678-8300
630-268-1384
www.comptia.org
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The CompTIA A+ certification is the internationally recognized validation of technical knowledge required of entry-level computer service technicians. Those holding certification demonstrate a broad base of knowledge and competency in core hardware and operating system technologies including installation, configuration, diagnosing, preventive maintenance and basic networking. More details at www.comptia.org. |
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Computer Associates
1 Computer Associates Plaza,
Islandia,
NY
11749
631-342-6000
631-342-6851
www.ca.com
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Computer Associates International, Inc. (CA) delivers software that manages a company’s infrastructure by addressing today's most critical business processes, information and technology management challenges. More than two decades of innovation, commitment and quality make CA the technology partner-of-choice. For further information, please visit ca.com. |
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ComputerRepair.com
951 Clint Moore Road,
Boca Raton,
FL
33487
561-988-3008
561-988-8502
www.computerrepair.com
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ComputerRepair.com is the only real-time IT Marketplace that offers the fastest and most efficient method for procuring on-site IT services. Our web-based platform significantly reduces service costs by 50%. You now have
one vendor with access to 8,000 on-demand service providers in over 42,000 US locations. Join IT! |
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Control-F1
3510-29th Street NE, Suite 125
Calgary,
AB
T1Y7E5
403-670-0891
403-668-5183
www.control-f1.com
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Control-F1 is leading the Support Automation industry by providing a complete, automated help desk solution. Cost reduction, improved corporate productivity, and enhanced support operation efficiency are the benefits of Control-F1's products and services. For more information, please visit www.control-f1.com. |
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Conversagent, Inc.
481 Greenwich Street, Suite 5C
New York,
NY
10013
212-625-1360
212-625-1361
www.conversagent.com
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Conversagent Automated Service Agents™ (ASAs) represent the next generation of online customer service, combining the quality and intimacy of attended support with the low cost of self-service. Automated Service Agents stand out for their ability to converse in natural language with customers, minimizing frustration and increasing satisfaction.
Customers ask questions in their own words and get direct answers, not pages of search results. Our ASAs are available to customers 24x7; serve a virtually infinite number of customers at once; respond immediately and accurately. |
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Courion Corporation
1881 Worcester Road,
Framingham,
MA
01701
508-879-8400
508-879-8500
www.courion.com
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Courion is a leading provider of self-service identity management solutions that help enterprises drive operational efficiency by securely automating routine, manual processes. Courion's Identity Management Suite, anchored by AccountCourier® user provisioning and PasswordCourier® password management products, leverages existing infrastructure and integrates disparate workflows to optimize user productivity, strengthen security, reduce costs and ensure efficient regulatory compliance and reporting. |
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CreekPointe
1200 Woodruff Road, Suite A-19
Greenville,
SC
29607
864-297-4959
864-247-4890
www.creekpointe.com
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CreekPointe is a Global FrontRange and LANDesk Partner. With over 20 years of experience, we specialize in Help Desk and desktop/server management solutions, featuring HEAT, ITSM, and LANDesk Management Suite. Our integration of these best of breed tools, combined with CreekPointe’s process-analysis, consulting, training, installation, and support provide our clients with maximum return. |
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CrossTec Corp. - NetOp
500 NE Spanish River Blvd., #201
Boca Raton,
FL
33431
561-391-6560
561-391-5820
www.crossteccorp.com
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NetOp Remote Control gives you the power to comfortably support remote PCs from your desktop, Pocket PC or even over the Internet. View the remote PC's screen, control its keyboard and mouse, synchronize files -- even inventory and launch applications, just as if you were seated at the remote computer. |
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DriveSavers Data Recovery
400 Bel Marin Keys Boulevard,
Novato,
CA
94949
800-440-1904
415-382-9030
www.drivesavers.com
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DriveSavers is recognized industry-wide for unparalleled customer service and proprietary techniques that provide the fastest, most accurate data recovery possible. DriveSavers recovers data from all hard drives and removable media, and from NAS and SAN devices, and RAID Arrays. We are recommended by all manufacturers and maintain the original warranty. |
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Elastic Workspace Software
3333 Bowers Avenue, Suite 130
Santa Clara,
CA
95054
408-245-1800
408-268-0699
www.elasticworkspace.com
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Elastic is the leading provider of Virtual Desktop Workspaces. Your top performers build Workspaces (collections of programs and websites) to spread their knowledge and expertise to other Agents. No more wasting time searching for information. Every Agent now answers quickly, consistently, and most important -> correctly. Make every Agent a winner and satisfy your customers. |
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Epicor Software Corporation
18200 Von Karman Avenue, Suite 1000
Irvine,
CA
92612
800-883-4582
949-585-4091
www.epicor.com
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Epicor is a trusted provider of CRM and help desk solutions that enable small and midmarket companies to effectively track and build strong customer relationships. Epicor ITSM, a complete help desk management system, enables IT issues to be addressed quickly and efficiently by providing essential tools for internal IT support. |
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Everdream Corporation
6591 Dumbarton Circle,
Fremont,
CA
94555
510-818-5500
510-818-5510
www.everdream.com
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Everdream is the leader in providing an integrated suite of hosted services to manage, protect and support desktop and mobile devices for the medium-to-large enterprise. Everdream's unique proprietary technology platform integrates all of the functions required to manage enterprise desktop computing, including asset management, virus protection, data backup and restore, software updates and maintenance, patch management and help desk services that enable the IT professional to maximize asset utilization, improve IT support decisions and increase service levels while dramatically reducing costs. |
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EXIN USA
800 Hingham Street, Suite 101
Rockland,
MA
02370
781-878-1235
781-878-4332
www.exin-us.org
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EXIN is an independent not-for-profit foundation that establishes educational requirements, and develops and organizes examinations in the field of Information Technology. With more than 40 years of experience, EXIN has acquired a thorough knowledge in the field of IT certification. EXIN is well-known worldwide for its ITIL certificates in IT Service Management, Practitioner, and Foundation. |
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FrontRange Solutions
1125 Kelly Johnson Boulevard,
Colorado Springs,
CO
80902
800-776-7889
719-536-0620
www.frontrange.com
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FrontRange Solutions develops customer and service management solutions designed specifically for small, medium-sized and distributed enterprises and used by more than 125,000 companies and one million users worldwide. FrontRange product families include Service Management, Infrastructure Management, Opportunity Management and Contact Center solutions, along with the award-winning HEAT® and GoldMine® product lines. |
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Funk Software, Inc.
222 Third Street,
Cambridge,
MA
02142
617-497-6339
617-547-1031
www.funk.com
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Funk Software is demonstrating a new version of their Proxy remote control software that makes it a breeze to remotely support users, PCs, and file servers on another floor, or at another site - whether they're running Windows Server 2003, XP, 2000, NT, Windows 98/95, and 3.1. It also adds new security features so you'll have even more control over who accesses Host PCs and what functions they can perform; a new Host deployment utility makes it simple to deploy Proxy across hundreds or thousands of PCs. |
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GWI Software
10000 NE 7th Avenue,
Vancouver,
WA
98695
360-397-1000
360-397-1007
www.gwi.com
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c.Support® from GWI is a comprehensive solution that allows support organizations to coordinate and manage everyday support activities as well as track assets, build a knowledge base and provide customer self-help. c.Support is easily customizable without the help of consultants and has all the features you need, at a price that won’t bust your budget. |
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Hornbill Systems, Inc.
245 Park Avenue, 39th floor
New York,
NY
10167
212-803-8100
212-792-4001
www.hornbill.com
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Hornbill Systems delivers market leading Service Management solutions that enable
organizations to automate business processes and provide first class customer service.
Drawing on a decade of experience, Hornbill has packaged a number of applications designed
for rapid deployment within any employee or customer service support environment. |
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HP
3000 Hanover Street,
Palo Alto,
CA
94304
650-857-1501
650-857-5518
www.hp.com
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HP is a technology solutions provider to consumers, businesses and institutions globally. The company's offerings span IT infrastructure, personal computing and access devices, global services and imaging and printing for consumers, enterprises and small and medium businesses. |
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iET Solutions
959 Concord Street,
Framingham,
MA
01701
508-416-9010
508-416-9008
www.iet-solutions.com
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iET Solutions is a global organization that develops, markets and supports software applications for the CRM, IT and customer service management (help desk) markets. Our solutions are designed to leverage the global Information Technology Infrastructure Library (ITIL) standard to streamline service operations reducing costs, improving profitability and increasing customer satisfaction. |
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IHS Support Solutions
432 Park Avenue South,
New York,
NY
10016
800-673-2241
212-453-1128
www.ihssupport.com
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IHS Support Solutions provides global service management solutions with a 20-year history of satisfying customers. We design, build, and manage support center operations. Our expert consultants and instructors apply best practice to elevate Service Desk and Contact Center performance. Learn about Consulting, Knowledge, Managed Service, and HDI Certification solutions at booth #207. |
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Infra Corporation
5000 East Spring Street, Suite 750
Long Beach,
CA
90815
562-733-7500
562-733-7501
www.infra-corp.com
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Infra Corporation is an international developer of infraEnterprise, 100% web-based software, designed for automating IT service management processes: incident, problem, change, configuration, and service level management for corporations requiring an enterprise-wide solution. The infraEnterprise solution reduces costs and provides flexibility through web technology, integration, process improvement, and customer empowerment. |
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Innovative Management Solutions
736 Kings Highway,
Moorestown,
NJ
08057
800-866-2554
856-234-5886
www.rightprocess.com
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Innovative Management Solutions offers RightProcess, a web-based application designed to help Call Center and Help Desk managers build and sustain process-driven organizations. Using the ready-to-edit content in RightProcess, managers can quickly define their organization’s policies and procedures. Communicate them consistently. Test employees for accurate comprehension. Track accountability, and capture employee contributions for process improvements. Visit us at booth #105. |
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Intellimark
5020 Richard Lane,
Mechanicsburg,
PA
17055
717-790-0404
717-795-9153
www.intellimark-it.com
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IntelliMark's customized Help Desk solutions deliver comprehensive technical support for a variety of businesses. Our Help Desk operates 24 hours a day 7 days a week to meet the needs of our customers. IntelliMark also offers Network Solutions, Intergration & Support, Training and Application Development. Visit our website at www.intellimark-it.com. |
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Intergraph
288 Dunlop Blvd., MS: 1501
Huntsville,
AL
35824
800-747-2232
http://solutions.intergraph.com/helpdesk
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Intergraph and AllStates have formed an alliance to create an integrated comprehensive help desk solution for mid-market companies. Intergraph is one of the industry’s first HDI-certified Support Centers. Together, this alliance offers a leading IT business solution of more than 35 years, providing help desk, desktop, and server support. |
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Intuit Information Technology Solutions
2202 North West Shore Blvd.,
Tampa,
FL
33607
813-227-4500
813-227-4501
www.itsolutions.intuit.com
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Intuit® Track-It!® is a fully scalable and Web-enabled PC management system with tightly integrated modules for help desk, inventory, auditing, purchasing, reporting and more. Add-On modules include software distribution, remote control, self service and more. With 45,000+ customer sites and millions of PCs licensed, Track-It! is the most widely installed Help Desk/PC Inventory solution worldwide. |
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ITSMF USA
13140 Coit Road, Suite 320, LB 120
Dallas,
TX
75240
972-233-9107
972-490-4219
www..itsmfusa.org
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itSMF USA is the only internationally recognized and independent organization dedicated to IT Service Management. It is a not-for-profit forum, wholly owned and principally operated by its 2,300 members, providing a forum to enable it's 21+ Local Interest Groups across the country to achieve measurable operational excellence by leveraging IT Service Management best practices. |
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Kanisa
10201 Torre Avenue, Suite 350
Cupertino,
CA
95014
408-863-5800
408-863-5810
www.kanisa.com
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Kanisa is the leading provider of service resolution management applications that drive efficiency, revenue and customer satisfaction. Its suite of knowledge-empowered customer service applications automates resolution across multiple channels. Industry-leaders including Novell, Merrill Lynch, McAfee, Sprint, Ford, Wachovia and Novartis rely on Kanisa applications to deliver world-class customer service. |
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Key Skills
George House, Beam Heath Way
Nantwich,
Cheshire UK
CW58DF
011 44 1270 611600
011 44 1270 628513
www.itiltraining.com
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Key Skills will be showing their all-new ITIL multimedia-training course,
accredited by the ISEB, to teach to Foundation exam level. The course is
interactive and combines multiple voices, with animation, and interactive
exercises, allowing cost-effective learning at a time and pace to suit each
and every student. |
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LLE Language Services
1627 K Street NW, Suite 610
Washington,
DC
20006
877-405-8764
202-785-5584
www.lle-inc.com
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For 26 years, LLE Language Services has empowered the help desk organization to rapidly respond to service requests by limited English proficiency speakers. LLE-LINK supplies IT-savvy, over the telephone linguists 24 x 7 in 150 languages. LLE Lingo Suite provides multi-lingual support for the multi-channel contact center. Lingo Suite is capable of delivering language services at every communication point within the enterprise. LLE can customize a language solution for your unique product or service. New for 2005! Introducing LLE On-Demand E-mail Translation Services. |
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M-Tech Information Technology
500 1401-1st Street SE,
Calgary, Alberta,
403-233-0740
403-233-0725
www.mtechit.com
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M-Tech is a leading provider of identity management solutions. M-Tech's solutions streamline both password and access management processes, giving organizations a quick ROI and improved security. M-Tech's product suite has a wide range of licensed users ranging from mid-sized companies to global enterprise installations with hundreds of thousands of users. M-Tech is the only identity management software vendor to consistently prove an ROI in three to six months. |
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Marval/Stroma
19 Legault Street,
North Bay,
Ontario
P1B8Z4
705-840-6000
705-840-6001
www.stroma.ca
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The Marval Group North America (Stroma Inc.) will be showcasing their latest version of the award- winning MSM software suite. Marval are the Co-authors of ITIL and the British Standard for ITSM, and are currently working with the ISO organization on the ISO 20000. Marval is used by 300+ customers world-wide, including the Office of Government Commerce (owners of ITIL), The British Standards Institute, TaylorMade-adidas Golf, Echostar Satellite LLC, Nissan, EDS, Ministry of Health LTC and US Central Credit Union.. Please visit us in Booth number 215. |
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MEGAPUTER Intelligence
120 W. 7th Street, Suite 310
Bloomington,
IN
47404
812-330-0110
812-330-0150
www.megaputer.com
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MEGAPUTER provides analytical tools for revealing, reporting and utilizing valuable knowledge dispersed in large volumes of data. Megaputer’s PolyAnalyst™ system performs advanced analysis of text and structured data, including categorization, clustering, prediction, taxonomy building and association finding. PolyAnalyst solves tasks in customer communications analysis and target routing, knowledge management, and survey analysis. |
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Microsoft Learning
One Microsoft Way,
Redmond,
WA
98052
425-706-8080
425-936-7329
www.microsoft.com/learning
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Microsoft Learning is committed to providing effective and customized learning solutions that tightly align with customer and partner needs and has recently announced a new certification for Help Desk Professionals - the Microsoft Certified Desktop Support Technician. This certification will enable existing Help Desk Professionals demonstrate they have the skills to successfully support end users by troubleshooting desktop environments
running on the MicrosoftR WindowsR XP operating system. Additional Microsoft
Learning offerings include skills assessments, learning products, books, online reference materials and formal training to help partners and customers achieve their full potential by increasing knowledge and building skills that enable more powerful usage of Microsoft technology. |
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Monitor 24-7 Inc.
335 Renfrew Dr. , Suite 301
Markham,
Ontario
L3R9S9
416-410-2716
416-352-5191
www.monitor24-7.com
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Monitor 24-7 Inc., developers of the award-winning, enterprise service management software IncidentMonitor™, offers a rapidly deployed, low-cost solution that can meet all your internal/external service management and business automation needs. Whether you use the Web, PDAs, E-mail or Windows, the ultimate service management solution is one click away. IncidentMonitor™ has received PinkElephant’s PinkVerify™ Service Support Enhanced certification in ITIL, Incident, Problem, Change, Configuration and Service Level Management.
Visit us to see how Sarbanes-Oxley compliance can be achieved with IncidentMonitor™. Learn more about the software product that others are measured against at Booth# 528. |
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MRO Software, Inc.
100 Crosby Drive,
Bedford,
MA
01730
781-280-2000
781-280-2200
www.mro.com
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MRO Software is the leading provider of strategic asset and service management solutions. The Maximo Enterprise Suite of solutions enables companies to maximize return on assets, improve productivity and service levels and maintain corporate, environmental and contract compliance across
the entire spectrum of strategic assets. The Company's asset and service management solutions allow customers to manage the complete lifecycle of strategic assets while delivering high quality customer service at a justifiable cost. |
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NetSupport, Inc.
6815 Shiloh Road East, Suite A-7
Alpharetta,
GA
30005
888-665-0808
770-205-4462
www.netsupport-inc.com
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NetSupport provides asset management, remote control and instructional training software. NetSupport’s award-winning products provide easy to use, cost-conscious solutions for streamlined systems management. Features include PC inventory, software distribution, application/web metering, web-based help desk and remote control functionality. As an out-of-the-box solution, NetSupport eliminates hidden implementation and training costs. |
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Network Streaming
442 Highland Colony Parkway,
Ridgeland,
MS
39157
601-914-2444
601-510-9080
www.networkstreaming.com
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NetworkStreaming SupportDesk enables help desk representatives to gain control of virtually any end-user’s computer in 10 seconds, even if the user’s computer is behind a corporate firewall. The user grants control to the help desk representative simply by clicking on the representative’s name or entering a unique session ID. |
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NetworkD Corporation
3300 Irvine Avenue, Suite 261
Newport Beach,
CA
92660
949-222-2287
949-222-2226
www.networkd.com
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Established in 1996, NetworkD Corporation is a leading provider of Desktop Systems Management and Help Desk solutions to enterprise organizations worldwide. Focusing on solutions that take the best of ITIL and operational best practices, NetworkD offers best-of-breed solutions in the areas of asset management, desktop management, help desk management, network management, server management, and OS deployment. |
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nLayers, Inc./Discovery and Resource Optimization
2001 Gateway Boulevard, Suite 425 East
San Jose,
CA
95110
408-467-0800
408-467-0801
www.nlayers.com
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nLayers is a provider of “self-funding” resource optimization solutions that automatically discover, map, and model the relationships and dependencies of applications, servers, and devices while tracking usage and demand changes in a time-based, behavioral model allowing organizations to proactively manage and optimize resources for risk mitigation and cost reduction. |
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Parature
8201 Greensboro Drive, Suite 610
McLean,
VA
22102
703-390-9600
703-390-9618
www.parature.com
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Parature is an innovator of online support software that enables companies to improve their internal and external support, while reducing costs. The company's flagship product is a robust integrated solution comprised of eleven support modules including a knowledge base, ticketing system, discussion boards, chat, and many more. Find us on the web @ www.parature.com |
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Patni Computer Systems, Inc.
One Broadway,
Cambridge,
MA
02142
617-914-8000
617-914-8200
www.patni.com
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Patni Computer Systems Inc. is an IT consulting and software services provider to the Global 2000 in the areas of application development and systems integration to the Insurance, Financial Services, Manufacturing, Telecom, Retail, Energy & Utilities industries. With an employee strength of nearly 10,000; offshore development facilities across seven cities and 24 international offices, Patni revenues were in excess of US $327 million for 2004.: For more information please visit our website at www.patni.com |
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PC Helps Support, Inc.
1 Bala Plaza, Suite 434
Bala Cynwyd,
PA
19004
610-668-3516
610-668-3685
www.pchelps.com
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The mission of PC Helps is to educate and support both novice and advanced users of off-the-shelf software through web-based training and immediate telephone technical support. By selectively sourcing these functions, clients of PC Help are able to reduce IT support costs, focus internal IT staff on core competencies, and enhance service levels to their customers. |
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PCHowTo Inc.
100 First Avenue South, Suite 300
St. Petersburg,
FL
33701
727-823-2446
727-823-2447
www.pchowto.com
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PCHowTo’s “Reference Library” contains 40,000 animated, voiced tutorials, on over 100 desktop software applications. Our one-minute, task specific shows demonstrate common features with show and tell tutorials. Our small files (average 100k) play instantly. Our content is easy to cost justify and integrates into any support or self-service solution. www.Level0Help.com |
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Peregrine Systems
3611 Valley Centre Drive,
San Diego,
CA
92130
800-638-5231
www.peregrine.com
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Peregrine Systems Inc. develops enterprise software solutions that enable
organizations to evolve their IT service and asset management practices for
reduced costs, improved IT productivity and service, and lower risk. The
company's asset and service management offerings - such as Asset Tracking,
Expense Control, Service Control and Service Alignment -- address specific
business problems. For more information, visit www.peregrine.com. |
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Pink Elephant
5575 North Service Road,
Burlington,
ON
L7L6M1
905-331-5060
905-331-5070
www.pinkelephant.com
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Pink Elephant is the world's leading IT service management education and consulting provider. Headquartered in Toronto, and operating globally, the Company works with an extensive array of clients, both public and private, to improve the quality of IT services through the application of established best practices, including ITIL. |
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Plantronics
345 Encinal Street,
Santa Cruz,
CA
95060
800-544-4660
www.plantronics.com
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Plantronics, Inc. introduced the first lightweight communications headset in 1962 and is today the world's leading designer, manufacturer and marketer of lightweight communications headset products. Plantronics headsets are widely used in many Fortune 500 corporations and have been featured in numerous films and high-profile events, including Neil Armstrong's historic "One small step for man" transmission from the moon in 1969. |
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PureShare, Inc.
29 Kings Landing Private,
Ottawa,
Ontario
K1S 5P8
613-236-1644
613-445-2800
www.pureshare.com
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PureShare develops and markets ActiveMetrics and ReportRouter, frameworks for leveraging the wealth of information in corporate databases. ActiveMetrics enables graphical, real-time views of operational metrics, providing users with executive and operational views of KPIs (Key Performance Indicators). ReportRouter is a report generation and distribution framework that creates web-based, self-serve reporting portals. PureShare frameworks connect to multiple data sources including Help Desk systems, NMS, ACD, CRM and ERP. PureShare frameworks are affordable, quick to deploy and easy to maintain. Booth #111 |
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Reflectent Software
115 Westford Street,
Lowell,
MA
01851
866-706-0600
www.reflectent.com
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Reflectent Software, the leader in End-user Systems Management solutions, develops performance management software for end-user devices—giving IT professionals an integrated, real-time view of enterprise applications and IT service from the end-user's perspective. Reflectent’s EdgeSight™ solution enables the IT organization to proactively manage application performance and mitigate the risks associated with changes to the IT environment. |
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Remedy
1030 W. Maude Avenue,
Sunnyville,
CA
94085
408-571-7000
408-571-7001
www.remedy.com
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Remedy delivers Service Management software solutions that enable organizations to automate and manage internal and external service and support processes. With more than 7,000 customers worldwide and over 10 years of experience, Remedy, a BMC Software company, delivers out-of-the-box, best-practice applications that help our customers align service and support with business objectives. |
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RightAnswers
67 Walnut Avenue,
Clark,
NJ
07066
732-396-9010
732-396-9011
www.rightanswers.com
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RightAnswers is a Knowledge Service Provider (KSP) and the recognized leader in the technical support knowledge base market. RightAnswers’ Knowledge-Paks are technical support knowledge bases containing hundreds of thousands of technical solutions that cover more than 150 of the world's most popular desktop computing applications. Knowledge-Pak content is accessed directly from within a customer’s existing support infrastructure, so support agents can access the answers they need without ever leaving their current support or knowledge management interface. |
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Robert Half Technology
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800-793-5533
www.rht.com
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With more than 100 locations in North America and Europe, Robert Half Technology is a leading provider of IT professionals on a project and full-time basis, for initiatives ranging from web development and multi-platform systems integration to network engineering and technical support. For more information about Robert Half Technology or to learn about online job search opportunities, please visit roberthalftechnology.com. |
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ServiceWare Technologies
12 Federal Street, Suite 503
Pittsburgh,
PA
15212
412-222-4450
412-222-4455
www.serviceware.com
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ServiceWare Technologies is a leading provider of knowledge-powered applications for customer service and IT support. ServiceWare's problem resolution software, ServiceWare Enterprise(tm), enables agents and end-users to quickly find accurate and consistent answers to even the most complex problems - in the help desk, call center, or via Web self-service. |
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Siebel Systems
2207 Bridgepointe Parkway,
San Mateo,
CA
94404
650-295-5000
650-295-5111
www.siebel.com
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Siebel Systems provides a suite of IT Service Management solutions that help customers deliver high performance, cost-effective support. The Siebel IT Service Management suite includes HelpDesk, Change Management, Asset Management, Service Level Management and Analytics, all of which are compliant with industry best-practices out-of-the-box. |
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Skywire Software
2401 Internet Boulevard, Suite 201
Frisco,
TX
75034
972-377-1110
972-377-1109
www.skywiresoftware.com
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Skywire Software is a leading provider of enterprise services management software, promoting customers’ technologies to higher efficiencies. Skywire Software markets Answer Suite™, a knowledge-powered support application for Web enabled help desks and customer support groups. The company’s portfolio also includes iWave Integrator™, which provides bi-directional pre-built connectors for leading help desk, network systems management and asset software packages. Skywire Software is a subsidiary of Hall Financial Group, a 35-year-old, value-oriented business investment company with more than $1 billion in assets worldwide. |
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Smart Telecom
2460 Lancaster Road,
Ottawa,
ON
K1B4S5
613-744-8204
613-744-8189
www.smarttelecom.ca
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Smart Telecom’s user-friendly QSD-2005 provides help desks with real-time display and historical reporting of ACD call activity. Specifically designed for smaller call centers, the affordable QSD-2005 solution installs in minutes and is scalable from 2 to 8 or more queues and 5 to over 100 seats. |
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Spherion
2050 Spectrum Blvd.,
Ft. Lauderdale,
FL
33309
954-308-7600
954-308-7790
www.spherion.com
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For more than 30 years, Spherion has helped clients seeking to leverage and enhance their existing technology assets and investments. Through an integrated and flexible combination of IT professional services, managed services and staffing business models, Spherion has the ability to manage an entire IT function or supplement a team with specialists to assist during specific stages of a project. |
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Storactive Inc.
4551 Glencoe Avenue,
Marina del Ray,
CA
90291
310-302-7280
310-302-7290
www.storactive.com
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Storactive, Inc. is the leader in developing real-time, continuous data protection (CDP) software for Windows desktops, laptops and Exchange Servers. Storactive’s flagship technology helps manage enterprise data throughout its entire life cycle as changes occur. This means stored information is always current and can be recovered up to the moment of data loss. |
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StrataCom
1316 23rd Street S.,
Fargo,
ND
58103
701-478-4174
253-981-9665
www.stratacominc.com
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The StrataCom team is comprised of IT Service Management experts skilled in putting complex goals into motion. Our cutting edge knowledge, coupled with a solid customer service, continually results in successes for our valued clients. |
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StreamFoundry
350 Boylston Street, Suite 108
Chestnut Hill,
MA
02459
800-220-5778
800-220-5778
www.streamfoundry.com
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StreamFoundry Inc. is a two
year old company with over 50 man-years of experience providing software
applications and services for the IT Service Management Industry.
StreamFoundry’s core product, CMS SM, addresses problem, change,
request, incident and configuration management in an integrated package. With
CMS SM, it’s all about managing the process more efficiently. |
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SupportSoft
575 Broadway,
Redwood City,
CA
94063
650-556-9440
650-556-1195
www.supportsoft.com
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SupportSoft is a leading provider of Real-Time Service Management (RTSM(tm)) software designed to accelerate and automate enterprise technical support, customer service and IT infrastructure management. Enterprises that have purchased our products and services include: ADP, Bank of America, Cisco Systems, IBM, Procter & Gamble, Siebel Systems, Sony and Thomson Financial. |
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