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V1 -
Thinking in Future Tense
Every major system in America is in the process of a major shift.
Major industries, in particular telecommunications, were hit
first and healthcare soon followed. The political, legal and
academic systems are facing the same "rightsizing." Leadership
in this new era requires the ability to think in new ways. Management
requires the skill of thinking about thinking, knowing how you
think and operate.
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V2
- Avoiding the Nine Biggest Presentation Mistakes
Everybody sells something, whether it is presenting a new
idea to your team or the plan for a strategic initiative in
the executive suite. What are the nine biggest presentation
mistakes people make? How do you avoid them? In the 'must
attend" sessions, Terri will show you how to build and deliver
a more polished and effective presentation -- one that is
persuasive, rather than just informative. The focus will be
on developing verbal communication skills for greater impact
with customers, management, executives, and peers, including
how to develop a more creative style and hot tips on visual
aids, body language, closing, and more.
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V3 - Maintaining a Winning Spirit
Ed Foreman doesn't talk about theory, strategic planning,
organizational structure, the global economic environment,
dimensional repositioning, competitive leveraging, electronic
commerce, moving into the digital age, behavioral power
interfacing, diagnostic psychoanalysis, or integrated alternative
models for internal trade-offs in re-inventing, re-energizing,
downsizing or relayering in both the private sector and
in government.
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V4 - Industry Perspectives and HDI Update
HDI founder and CEO Ron Muns will provide an industry
update, forecast the future (near and long term), and
provide practical guidance for IT service and support
organizations, and the technology and services vendors
who serve them. This presentation will assist you in understanding
how you might be impacted by the recent and future changes
in the industry. He will present forecasts based upon
work undertaken by the HDI Strategic Advisory Board as
well as his experience working with industry leaders from
around the world.
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V5 - TOUCH-nology:
Best Practices for World's Most Successful Virtual Leaders
How do you lead with a personal TOUCH when your Help
Desk organization spans the country or the globe? Today's
virtual leaders may spend over 90% of their time in
a different location from many of the people that they
lead. Despite hundreds of emails, dozens of web and
audio conference meetings, and endless travel-most virtual
leaders still feel out of TOUCH. And so do the people
in their virtual organizations.
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V6 - Happily
Ever After: Give Your People a Story to Tell
"How was work today?" Everyone of your people, including
you, goes home from work each day and is asked some
form of this question from spouses, room mates or
significant others. The answer to that question is
a direct reflection on your organization's culture,
the spirit of your working climate, even your leadership.
The fantastic thing is with a just a little bit of
deliberate planning, shared ownership, and shifted
paradigm, you can directly influence the story they
tell in response to the question.
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