Come and be a part of the
premier conference for the service and support industry!
With impressive year-after-year growth of 20% - 50% in
attendance each year during a time when most other conferences
and expos are declining, HDI offers conference attendees a
dynamic, content-rich conference program, coupled with the most
comprehensive expo floor featuring the newest technologies and
services for the IT and customer support/service organization.
HDI 2005 will continue this trend, and we anticipate even
greater numbers of HDI members and professionals involved in IT
and help desk support, external technical customer support and
customer service, and IT infrastructure management. The Help
Desk Institute is the largest association of support and service
professionals in the world, gathering its members annually at
the HDI Conference to learn from industry leaders, evaluate the
latest products, and network with their peers that come from all
corners of the globe. The HDI Conference & Expo will be held in
Las Vegas at the Venetian Resort Hotel,March 7 - 9, 2005.
The HDI 2005 Conference Program
The 2005 conference sessions will focus on strategies designed
to address the externally-facing service and support
organization, as well as the internally-facing help desk and IT
department. The conference will include sessions on the issues
surrounding support technologies, call center management,
infrastructure management, frontline techniques, strategic
issues and trends, customer relationship management, e-support
strategies and tools, and people and organization optimization.
For the externally-facing organization, tracks include topics
which focus on customer service and support, such as: call
center optimization; outsourcing; performance measurement;
e-Service; service level management; collaborative product
development; customer loyalty and retention; service packaging
and pricing; and privacy and personalization.
Tracks for the internally-facing organization will focus on
topics that include: integrated enterprise management; risk,
change, product life cycle, and asset management; ROI; training;
blending internal and external support; knowledge management and
e-support; mobile and wireless support; security; and ITIL.
HDI 2005 Attendees: A Targeted Audience
The HDI Expo 2005 represents the best opportunity all year for
your company to directly connect with decision-makers as they
make critical purchasing decisions on service and support
solutions for their organizations. To give exhibitors maximum
exposure to attendees, receptions for attendees will be held on
the expo floor, all lunches will be served at the rear of the
expo floor, and the right mix of scheduling the expo hours
allows you one-on-one time with the largest gathering of buyers
who have a proven interest in service and support technologies
and services.
Download
Prospectus
Cheri Bruno
Exhibit & Advertising Sales Director
Phone: (781) 259-4230
Fax: (781) 259-4231
Email: cbruno@thinkhdi.com
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