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Activate Technologies
36 Sainsbury Road,
Mt. Albert, Auckland,
New Zealand
650 206-2501
+64 9 846 1300
www.activatelive.com
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Activate automates and delegates to business users, common IT tasks that would normally require service desk support. It's combination of Service Catalogue, Delegated Rights and User Provisioning engine is a unique solution to quickly and easily improve service levels, reduce costs and improve business customer satisfaction. The default business and delegation rules mean's Activate can be implemented quickly and return real and immediate benefits to your organization. |
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Advanced Software Products Group, Inc. (ASPG, Inc.
3185 Horseshoe Drive South,
Naples,
FL
34104
239-649-1548
239-649-6391
www.aspg.com
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ReACT is an automated password reset and synchronization tool for the entire enterprise, providing self-service resets in only 4 easy steps via a web-based or client interface. ReACT supports virtually all operating systems and applications within the enterprise including MS Windows Active Directory, MS Windows domain, RACF, Novell Bindery and NDS, plus more! |
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AdventNet
5200 Franklin Drive,
Pleasanton,
CA
94588
925-924-9500
925-924-9600
www.adventnet.com
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ManageEngine ServiceDesk Plus is a web-based integrated Help Desk and Asset Management software which integrates ticketing, Asset Tracking, Purchasing, Contract Management, and Knowledge Base. ManageEngine Desktop Central is a web-based remote Windows Desktop Administration software that provides, Remote Configurations, Active Directory reports, Patch Management, and Remote Desktop Sharing. |
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Aeroprise, Inc.
1023 N. Shoreline Boulevard, Suite 150
Mountain View,
CA
94040
650-404-1188
650-404-1185
www.aeroprise.com
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Aeroprise, the world leader in Mobile Service Management (MSM), extends help desk, asset management and change management functionality to BlackBerry and Windows Mobile devices, cell phones and barcode scanners. Fortune 500 companies, including Chevron, The Hartford Financial Services Group and Lockheed Martin, use Aeroprise for BMC Remedy™ and Aeroprise for HEAT™ to lower IT support costs, reduce Mean Time To Resolution (MTTR) and improve customer satisfaction. Applications are automatically tailored to the mobile device and Web-based personalization consoles enable unlimited user configurations. Aeroprise installs quickly, fits custom and off-the-shelf applications and inherits existing rules and workflow. |
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Ajilon
210 West Pennsylvania Avenue,
Towson,
MD
21204
800-626-8082
www.ajilonconsulting.com
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Ajilon Consulting is an ISO 9001-2000-certified company, with 50 offices and 6,000 employees in North America, global offices in the United Kingdom, Continental Europe, Australia and Asia Pacific. Worldwide, Ajilon has over 13,000 employees with annual revenues of over $2.4B. For over 35 years, Ajilon has been assisting clients achieve their business objectives with a focus on flexible delivery models including temporary and permanent IT staffing and services based solutions. For IT service functions, Ajilon offers dedicated, shared and on-demand models that are adapted to the client's specific needs, utilizing the applications and tools they prefer. The result is a highly efficient, highly-responsive team that focuses on end user satisfaction and is capable of Level I, II, or III support depending on client need. |
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AlarmPoint Systems
7011 Koll Center Parkway, Suite 160
Pleasanton,
CA
94566
925-226-0300
925-226-0310
www.alarmpoint.com
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Maximize your investment in IT service management. The AlarmPoint product suite is built to automate event notification and resolution by managing the needs of today’s mobile workforce – roles, skills, location, language, schedule, contact details, groups and more -- with self-service personalization, event assignment and subscription for any and all users. AlarmPoint bridges the gap between business-critical IT services and relevant human resources. |
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Altiris
588 West 400 South,
Lindon,
UT
84042
801-805-1129
801-226-8506
www.altiris.com
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Altiris offers a fully integrated, ITIL Service Support Enhanced verified Helpdesk solution with complete systems management solutions that automates workflow processes, simplify management, and reduce the cost of IT lifecycle management. The offering is a Web-enabled solution empowering organizations to easily manage desktops, notebooks, handhelds, and Windows, Linux and UNIX servers. |
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Avatier Corporation
12647 Alcosta Blvd. #140,
San Ramon,
CA
94583
925-217-5170
925-275-0853
www.avatier.com
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Avatier is a leading provider of Identity and Access Management software for organizations worldwide facing security exposure, compliance mandates and spiraling IT costs. Avatier’s suite of proven software, including Password Station self-service password reset and synchronization, helps companies secure and streamline end-user access to enterprise resources, simplify administration, while reducing help desk calls and lowering IT costs. Thousands of ROI-focused customers worldwide, including BBC, Harris Corporation, Rockwell Collins and Sprint Canada depend on Avatier to reduce compliance deficiencies and gain centralized control over the identity management process. |
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Axios Systems
2214 Rock Hill Road, Suite 501
Herndon,
VA
20170
703-326-1357
703-326-0429
www.axiossystems.com
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Axios Systems is a leading provider of Best Practice-based ITSM solutions. The company’s customer-centric approach combined with award-winning enterprise solutions ensure that customers worldwide align Service and Support organizations with their overall business goals. Axios Systems is headquartered in the UK, with offices across the Americas, Europe, Middle East and Asia-Pacific. |
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Big Bang LLC
1110 N. Old World 3rd Street, #215,
Milwaukee,
WI
53203
414-225-9075
414-225-9603
www.uiu4you.com
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Experts in hard drive imaging, Big Bang provides nationwide training and consulting for Symantec Ghost, working with our customers on operating system and software deployment, as well as user migration. Additionally, we developed the Universal Imaging Utility, which creates a hardware independent Windows image for deployment to any hardware platform. |
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BMC Software Inc.
2101 City West Boulevard,
Houston,
TX
77042
713-918-8880
713-918-8000
www.bmc.com
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BMC Software helps IT drive greater business value through better management of technology. Our Business Service Management solutions enable IT to manage across the complexity of diverse systems and processes—from mainframe to distributed, databases to applications, service to security. Activate your business with the power of IT. www.bmc.com. |
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Bomgar
578 Highland Colony Parkway, Suite 300
Ridgeland,
MS
39157
601-519-0123
601-510-9080
www.bomgar.com
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Bomgar Corporation provides appliance-based solutions for remote control support. Bomgar products allow companies to connect to remote clients via the Internet anywhere in the world, in less than 10 seconds. The solutions are designed by IT professionals with dedicated focus on the needs of Support and Help Desk industries. |
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CA, Inc.
1 CA Plaza,
Islandia,
NY
11749
631-342-6000
631-342-4151
www.ca.com
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CA (NYSE: CA), one of the world's largest information technology (IT) management software companies, unifies and simplifies enterprise-wide IT environments in a secure way for greater business results. Our tools and expertise help customers manage risk, improve service, manage costs and align their IT investments with their business needs. |
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CCN, Inc.
404 Park Avenue South, 2nd floor,
New York,
NY
10016
212-447-6100
212447-6900
www.ccncorp.com
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CCN, Inc., is a leading IT Service Management and IT workforce solutions provider. Whether you’re seeking a cohesive framework to improve your business performance, or cost-effective services that leverage and enhance your IT assets, we can help you achieve your goals and proactively drive greater business efficiencies. |
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Centennial Software
4380 SW Macadam , Suite 425
Portland,
OR
97239
503-238-7455
503-238-7473
www.centennial-software.com
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Centennial Software helps companies implement IT Governance through IT asset discovery, software asset management and endpoint security solutions. Available through a global network of resellers and market-leading OEM vendors, Centennial Software’s products enable organizations to enable businesses to maximize IT efficiencies, mitigate security and compliance risks, enforce policies and reduce the cost of IT operations. |
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Cherwell Software
3472 Research Parkway, Suite 104-101
Colorado Springs,
CO
80920
719-386-7000
719-386-7001
www.cherwellsoftware.com
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Cherwell Service Desk is a web-enabled software solution designed to meet the IT service management needs for mid-sized companies. Implementing ITIL standards and built using the latest .NET technology, this is the most feature rich, yet easy-to-use system in the market. |
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Citrix Online
5385 Hollister Avenue,
Santa Barbara,
CA
93111
805-690-6400
805-690-6471
www.citrixonline.com
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Citrix Online is a leading provider of easy-to-use, on-demand applications for remote technical support, access and collaboration. Its industry leading remote-support solution, GoToAssist, enables users to provide remote support to anyone, anywhere and includes metrics reporting tools that increase efficiency and productivity. Stop by booth 816 to learn more and sign up for a free trial. |
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CompTIA
1800 S. Meyers Road, Suite 300
Oakbrook Terrace,
IL
60181
630-678-8300
630-678-8384
www.comptia.org
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In 2007, CompTIA is celebrating its 25th anniversary. Today, CompTIA has more than 22,000 member companies in over 100 countries around the world. CompTIA is committed to advancing the long-term success and growth of the IT industry by helping organizations maximize the benefits they receive from their investments in technology; and by helping individuals to obtain the skills and credentials they need for productive careers in IT. www.comptia.org. |
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Cordaware GmbH Informationslogistik
DerbystraBe 5,
Pfaffenhofen,
Germany
85276
49-(0)-700-26732927
49-(0)-700-26732927
www.cordaware.com
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Cordaware specializes in modern information and notification systems for companywide real-time information management. Cordaware bestinformed allows companies of any size to react to events and disruption at once. So, in case of incidents it is possible to send an instant live ticker to all concerned users, to inform them about known errors and the state of problems and incidents. |
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Courion Corporation
1881 Worcester Road,
Framingham,
MA
01701
508-879-8400
508-879-8500
www.courion.com
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Courion enables organizations to respond to constant change and, unlike traditional identity management technologies, effectively leverage their changing business operations, technology infrastructure and organization. Over 265 customers utilize Courion's Enterprise Provisioning Suite® to securely automate processes for user provisioning, password management and regulatory compliance. For more information, please visit www.courion.com. |
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CPL Technologies
1200 Chomeday Blvd., Suite 400
Laval,
Quebec
H7V 3Z3
866-978-1200
450-978-6665
www.cpl-inc.com
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CPL, a leader in Helpdesk and Customer service solutions. Worldwide, customers are benefiting from C² Enterprises’ low cost, full-featured and highly scalable helpdesk solution that is ITIL compatible. Our unique user-defined interface is the key. C² Enterprise is loaded with features, rapidly deployed and easily integrates. Visit Booth 625 for details and register to WIN YOUR HELPDESK! |
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CrossTec Corporation
500 NE Spanish River Blvd., Suite 201
Boca Raton,
FL
33431
800-675-0729
561-391-
www.crossteccorp.com
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Visit CrossTec to learn about new solutions designed to maximize the efficiency of your support operation while improving customer service, compliance and overall profitability. CrossTec will be demonstrating Richmond SupportDesk for rapid implementation of enterprise IT Service Support based on ITIL best practices; CrossTec’s remote assistance, software distribution and asset management solutions; and Activeworx Security Center for service desk monitoring and managing of security events. |
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CustomGuide, Inc.
1502 Nicollet Avenue,
Minneapolis,
MN
55403
612-871-5004
651-846-4429
www.customguide.com
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CustomGuide provides computer training products that are useful and affordable. Thousands of bite-size tutorials in both interactive online learning and customizable courseware formats teach how to use technology effectively and efficiently. Together, these products are an essential part of the support and professional development programs in thousands of organizations. |
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Design Strategy Corporation
600 3rd Avenue 25th floor,
New York,
NY
10016
212-370-0000
212-949-3648
www.designstrategy.com
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Design Strategy Corporation offers a comprehensive, Managed Distributed Infrastructure Services solution which is flexibly configured and scalable that provides complete technology lifecycle support for companies' complex networks and distributed infrastructures. The Design Strategy managed services offering optimizes companies' operational efficiency and effectiveness, while providing the industry specialization they require. |
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Diaphonics
205-1310 Hollis Street,
Halifax,
NS, Canada
B3H4K8
877-290-1500
902-446-3662
www.diaphonics.com
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Diaphonics helps organizations reduce operating costs and enhance security with IT security solutions based on biometric voice verification. Password Agent, powered by Diaphonics’ Spike Server voice security platform, is a complete hardware and software solution for secure and convenient password and PIN resets over any telephone (www.diaphonics.com). |
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DriveSavers Data Recovery
400 Bel Marin Keys Blvd.,
Novato,
CA
94949
800-440-1904
415-883-0780
www.drivesavers.com
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DriveSavers is recognized industry-wide for unparalleled customer service and proprietary techniques that provide the fastest, most accurate data recovery possible. DriveSavers recovers data from all hard drives, tape, removable media, and from NAS and SAN devices, and RAID Arrays. We are recommended by all manufacturers and maintain the original warranty. |
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Flowan Software, Inc.
31300 Solon Road, #11
Solon,
OH
44139
216-595-2768
800-901-1587
www.flowan.com
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Flowan Software, Inc. offers an easy to use, web-based, Help Desk software system designed to support your entire Enterprise. Flowan Help Desk is a cost-effective, feature rich, flexible solution capable of handling all of your service requests. Why limit your investment in a Help Desk solution to just handling IT requests. Visit booth 229 to see a demo of the Flowan Help Desk software and see first hand how it can take your organization to the next level in customer service. |
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FrontRange Solutions
4120 Dublin Boulevard, Suite 200
Dublin,
CA
94568
925-404-1800
925-404-1305
www.frontrange.com
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FrontRange Solutions develops award-winning software and solutions used by more than 130,000 companies and over 1.2 million users worldwide to manage a wide variety of business relationships and provide exceptional service. FrontRange product families include IT Service Management, Infrastructure Management, Communication Management, and Sales, Marketing & Relationship Management solutions, along with the award-winning HEAT® and GoldMine® product lines. |
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G2G3
Panama House, 14 The High Street,
Lasswade, Midlothian,
Scotland, UK
EH18 1ND
+44 (0) 131 565 2000
+44 (0) 870 135 3278
www.g2g3.com
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G2G3 is the leading provider of best practice based IT Service Management simulations and communication programs that actively drive IT and business alignment.
Our unique approach transforms business learning into an engaging, interactive and highly memorable shared experience - accelerating understanding of the benefits of best practice including ITIL V3, Project Management, SOA and IT Governance.
Headquartered in the UK, G2G3 has as a strategic network of global partners. |
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Global Networkers
2151 Hawkins Street,
Charlotte,
NC
28203
704-343-0094
704-343-0488
www.globalnetworkers.com
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Global Networkers is an IT recruiting and consulting firm providing technical recruiting, project delivery, and vendor management services. We engage in projects requiring a wide variety of technology and business disciplines. Global Networkers successfully services a national client base; providing consultants and solution teams that are competent, professional, and reliable! |
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Gold Systems
4840 Pearl East Circle #106,
Boulder,
CO
80301
303-447-2774
303-447-0814
www.goldsys.com
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Gold Systems develops and deploys voice-driven communications solutions utilizing IVR, text-to-speech and speech recognition. Our offerings include password management for telephone-based self-service, unified messaging and telephony interfaces, packaged and customized contact center solutions. Gold Systems is a top-tier partner to leading speech and messaging vendors, including Microsoft, Avaya and Nuance. |
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GroupLink Corporation
563 W. 500 S. #400,
Bountiful,
UT
84010
801-335-0713
801-383-0195
www.grouplink.net
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GroupLink® is the creator of everything HelpDesk™; a complete help desk solution built upon best practices standards. GroupLink’s mission and vision includes the objective of delighting our customers with a world class, best-practices Service Desk software. Our objective is to consistently deliver high-performance support services, support materials and products that exceed our customers' expectations and leverage their existing IT investments. GroupLink prides itself on clean and powerful integration with Novell technologies such as eDirectory, GroupWise and ZENworks, and was designed for Novell/Linux and Microsoft environments. For any other questions about eHelpDesk or GroupLink, please visit us at www.grouplink.net or email us at info.grouplink.net. |
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Gurus2go
2424 West Desert Cove Avenue,
Phoenix,
AZ
85029
602-470-1110
602-470-1112
www.gurus2go.com
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Gurus2go, the nations leading independent provider of on-site computer repair services, is pleased to announce it is now a division of Signature Technology Group (STG). The advantage Gurus2go offers clients is a single source solution for service anywhere nationwide. Using the online Guru Management System, customers now have immediate access to dispatch a guru anywhere in the country 24/7. The solutions flexibility now offered by the new Gurus2go allows for complete customization of national support programs for Mainframes, Servers, Mid-range Servers to Desktop Printers to unique technologies such as ATM’s, Medical Devices. The list is endless as to what Gurus2go is capable of, the only requirement that remains is that there is a computer attached somewhere in the mix. |
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Hornbill Systems
245 Park Avenue, 39th floor
New York,
NY
10167
212-803-8100
212-792-4001
www.hornbill.com
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Hornbill Systems delivers market leading Service Management solutions that enable
organizations to automate business processes and provide first class customer service.
Drawing on a decade of experience, Hornbill has packaged a number of applications designed
for rapid deployment within any employee or customer service support environment. |
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HP
3000 Hanover Street,
Palo Alto,
CA
94304
650-857-1501
www.hp.com
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HP is a technology solutions provider to consumers, businesses and institutions. HP Software helps IT organizations make sure that every dollar delivers positive business outcomes. Our business technology optimization (BTO) products automate key processes across IT functions, and our OpenCall platforms enable people to communicate and access services. |
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iET Solutions
959 Concord Street,
Framingham,
MA
01701
508-416-9010
508-416-9008
www.iet-solutions.com
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iET Solutions develops, markets and supports award-winning service management software applications that enables companies to optimize their core business processes in the IT service and support area. The iET ITSM suite is built around ITIL standards and has been verified by Pink Elephant, a world leader in ITSM education, to be compatible with core ITIL best practices. The iET Enterprise platform consists of a highly integrated, adaptable and scalable set of applications for IT Service and Support and Helpdesk. iET Solutions' strong technology delivers a unique combination of flexible product configuration and rapid deployment to companies worldwide. Headquartered in Framingham, Mass., iET Solutions maintains offices in Germany, Great Britain and North America. Distributors and technology partners serve all other countries. For more information visit www.iet-solutions.com. |
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IHS Support Solutions
432 Park Avenue South,
New York,
NY
10016
800-673-2241
212-453-1128
www.ihssupport.com
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IHS Support Solutions is Leveraged Technology, Inc. We specialize in help desk and support center solutions that allow our
clients to deliver the highest level of service while reducing costs. We utilize over 20 years of experience to improve your business and operational objectives and goals. Learn how at booth #217. |
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ILX Group
PO Box 46644,
Mt. Clemens,
MI
48046
586-203-8263
www.itiltraining.com
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ILX Group provides interactive Computer Based and Online training to ITIL Foundation Level, complete with comprehensive exam simulator, voice, animation and student guide. Proven and established, the course is used by over 3000 companies in 16 countries, and is the first and only course to be fully accredited by EXIN, ISEB and APMG as meeting their exacting standards with a 100% pass rate. Computer Based training is excellent where you need to provide volume and awareness training within a fixed budget, but require quality and consistency, and it works particularly well with ITIL, where there is a high level of technical knowledge to be learnt, Help Desk and IT staff will find the ability to dip in and out invaluable, and being able to review key aspects as a reminder of a particular process, at any time. All courses have a level of customization, with the ability to add in Corporate notes, and update glossaries and FAQ. Any courses purchased will include free updates for one year to reflect any changes in ITIL V3. |
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Infra Corporation
5000 E. Spring Street #750,
Long Beach,
CA
90815
562-733-7500
562-733-7501
www.infra-corp.com
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Infra Corporation is an international developer of infraEnterprise, 100% web-based software, designed for automating IT service management processes: incident, problem, change, availability, configuration, and service level management for corporations requiring an enterprise-wide solution. The infraEnterprise solution reduces costs and provides flexibility through web technology, integration, process improvement, and customer empowerment. |
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ISS Solutions
2010 Cabot Boulevard West,
Langhorne,
PA
19047
215-752-2221
215-750-1433
www.isssolutions.com
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ISS Solutions, Inc. has been a leading independent provider of Information Technology service and support programs for over 35 years. ISS Solutions offers a wide variety of solutions, services and technology products. We can deliver local and nationwide support to you or your end-user customers on a 24x7x365 basis. |
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KACE
1616 North Shoreline Blvd., Suite B2
Mountain View,
CA
94043
888-522-3638
650-649-1806
www.kace.com
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KBOX™ appliances are the easiest-to-use, complete and most affordable IT automation solutions available. KBOX appliances increase IT efficiency, compliance, reliability and security for 200 customers. KBOX 1000 Series Appliances automate ongoing systems management activities including inventory, policy and asset management. KBOX 2000 Series Appliances automate deployment including imaging and migration. |
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Kinetic Data
235 East Sixth Street, Suite 400B
St. Paul,
MN
55101
651-556-0936
651-695-8577
www.kineticdata.com
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Kinetic Data offers the largest portfolio of third-party business service management (BSM) packaged applications built on BMC® Remedy® to enhance internal service delivery and help you execute on your ITIL and BSM strategies. Kinetic Data extends the value of the BMC Remedy Action Request System® with enterprise feedback management (EFM), service request management and other applications. A BMC Remedy Alliance Partner since 1999, Kinetic Data is one of the largest and most experienced third-party BMC Remedy software companies in the world. Kinetic Data is the only company focused exclusively on developing BSM and service delivery management (SDM) software tools on the BMC Remedy platform. |
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KNOVA Software, Inc.
10201 Torre Avenue, Suite 350
Cupertino,
CA
95014
408-863-5800
408-863-5810
www.knova.com
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KNOVA Software is a leading provider of Intelligent Customer Experience and Help Desk solutions that maximize the value of every support interaction. Built on an adaptive search and knowledge management platform, KNOVA's suite of self-service, contact center, help desk and peer support applications automate the most critical part of customer service and support – actually resolving the case, not just tracking it. For more information, visit www.knova.com. |
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KnowledgeBroker, Inc.
P.O. Box 17097,
Reno,
NV
89511
626 441 0702
626 441 0709
www.kbi.com
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KnowledgeBroker’s(KBI)cost effective KnowledgeBases for Help Desks and End User self-service save time, cut costs and streamline the technical support process. Optimized through custom integrations and ready for easy import into leading Help Desk Systems, KBI Computer Support Solution KnowledgeBases are installed securely behind your firewall and provide immediate support for 150+ desktop applications. |
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LifeSpan Technology Recycling
1029 Chestnut Street,
Newton Upper Falls,
MA
02464
888-720-0900
617-581-6248
www.lifespanrecycling.com
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LifeSpan Technology Recycling is the one-stop, nationwide solution for retiring unwanted technology assets. We can manage all logistics, safeguard your sensitive data, lower your total cost of ownership, and ensure compliance with federal, state, and local environmental regulations. |
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LiveTime Software
4100 Newport Place,
Newport Beach,
CA
92660
949-752-1660
949752-1649
www.livetime.com
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LiveTime provides web based vendor neutral ITIL customer service and support software, complete with sophisticated problem identification, resolution, knowledge base, asset management and service level management capabilities. It's pure internet architecture represents a major advance in the way service and support is delivered using open industry standards. |
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LLE Language Services
1627 K Street NW, Suite 610
Washington,
DC
20001
877-405-8764
202-785-5584
www.lle-inc.com
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On-Demand Language Services: telephone interpretation, e-mail translation, online chat and web-based language testing. Quick and easy access to IT savvy linguists in over 150 languages, 24 x 7 x 365. LLE Lingo Suite provides multi-lingual support for the multi-channel contact center. Lingo Suite is capable of delivering language services at every communication point within the enterprise. Also, LLE can customize a language solution for your unique product or service.
For 27 years, LLE Language Services has empowered the help desk professional to rapidly respond to service requests by limited English proficiency individuals. |
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LogMeIn
500 Unicorn Park Drive, Suite 103
Woburn,
MA
01801
781-933-2390
www.logmein.com
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Remote support is critical for effectively resolving computer issues. Whether you need temporary access for a specific fix, or permanent access for system maintenance, LogMeIn offers a solution that meets your needs. LogMeIn Rescue offers instant, web-based remote access without pre-installing software, and LogMeIn IT Reach automates support for remote and mobile systems that are traditionally difficult to reach. |
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M-Tech Information Technology, Inc.
#500, 1401-1st Street SE,
Calgary,
AB
T2G2J3
403-233-0740
403-233-0725
www.mtechit.com
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M-Tech is a leading provider of identity management solutions. M-Tech's solutions streamline both password and access management processes, giving organizations a quick ROI and improved security. M-Tech's product suite has a wide range of licensed users ranging from mid-sized companies to global enterprise installations with hundreds of thousands of users. M-Tech is the only identity management software vendor to consistently prove an ROI in three to six months. |
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Marval/Stroma
P.O. Box 23040,
North Bay,
ON
P1A4K6
705-840-6000
705-840-6001
www.stroma.ca
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The Marval Group North America (Stroma Inc.) will be showcasing their latest version of the award- winning MSM software suite. Marval are the Co-authors of ITIL and the British Standard for ITSM, which is now the basis for IS2000. Marval is used by 350+ customers world-wide, including the Office of Government Commerce (owners of ITIL), The British Standards Institute, Compucredit, Elmer’s Glue, Universal Weather and Aviation, Canada Mortgage and Housing, Nissan, EDS, The Community Care Access Centers of Ontario, Taylor-Made adidas Golf Company and LexisNexis. Please visit us in Booth number 622. |
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Microland
2880 Zanker Road, Suite 210
San Jose,
CA
95134
408-435-9999
408-435-9999
www.microland.com
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Microland, a leading IT Infrastructure Management & Technical Support Services specialist provides 24x7 technical support services to the end-user and enterprise computing environments and manages the IT Infrastructure for several Global 2000 companies. Our strong understanding of an array of technologies helps us design and deliver superior support solutions. Enhance your End-User experience. Please visit us @ www.microland.com. |
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Microsoft Learning
One Microsoft Way,
Redmond,
WA
98052
www.microsoft.com
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Microsoft Learning provides IT and Help Desk Professionals with tools and training they need to take advantage of new technologies such as Windows Vista, Exchange Server 2007 and the 2007 Office System. Microsoft Certification, classroom training, MS Press books and e-learning will help enhance your skills and deliver business value for your organization.
www.microsoft.com/learning. |
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Monitor 24-7
335 Renfrew Drive, #301
Markham,
ON
L3R9S9
416-410-2716
416-352-5191
www.monitor24-7.com
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Monitor 24-7’s ITIL®-aligned, service management framework--IncidentMonitor™ allows you to consolidate all service management processes (ITIL®, non-ITIL® & SOX) into one tool at a fraction of the time and at a fraction of the cost of other solutions. Its unique framework does not require expensive customization or additional modules; and provides management with access to critical information at their fingertips.
With IncidentMonitor companies can quickly manage the CMDB. The configurable, automated and integrated customer survey provides a true measure of the level of service delivered to your customers and information to effectively improve IT’s value to the business. |
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NetSupport, Inc.
6815 Shiloh Road East, A-7,
Alpharetta,
GA
30005
770-205-4456
770-205-4462
www.netsupport-inc.com
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NetSupport provides help desk software and a hosted remote chat & support solution. Products include browser-based help desk ticketing, IT asset management software, remote control software, instructional training software and a hosted remote support solution. Features include PC inventory, software distribution, application/web metering, pc monitoring, web-based ticketing and tracking and more. |
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Network America Inc.
14020 Roosevelt Boulevard, Suite 802
Clearwater,
FL
33762
877-624-8311
877-624-8312
www.naisolutions.com
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Superior Old Fashion Customer Service in Today’s Technology Solutions. Since 1991 Network America has been the leaders in Desktop Management and Help Desk Solutions. Stop by to learn about our latest version of ATTACC Help Desk, including new Firefox support and Asset Management. How may we serve you? |
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NetworkD Corporation
3300 Irvine Avenue, Suite 261
Newport Beach,
CA
92660
949-222-2287
949-222-2226
www.networkd.com
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Established in 1996, NetworkD Corporation is a leading provider of Desktop Systems Management and Help Desk solutions to enterprise organizations worldwide. Focusing on solutions that take the best of ITIL and operational best practices, NetworkD offers best-of-breed solutions in the areas of asset management, desktop management, help desk management, network management, server management, and OS deployment. |
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NTR Global
14881 Quorum Drive, Suite 850
Dallas,
TX
75254
866-459-2543
469-385-1738
www.inquiero.com
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NTRglobal is a leading software company with that provides over 9,000 companies with easy-to-use, web-based secure remote control and remote support solutions. With NTRsupport access and support attended and unattended PCs/Macs, increase first time call resolution rates, avoid expensive on-site visits, reduce support costs and improve customer service and loyalty. |
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Numara Software
2202 N. Westshore Boulevard,
Tampa,
FL
33607
813-227-4900
813-227-4501
www.numarasoftware.com
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Numara Software, Inc. (formerly Blue Ocean Software) is a global provider of service desk management solutions for IT help desk and customer support professionals who need to simplify and gain control over their increasingly complex environments. The company’s flagship products, Numara Track-It! and Numara FootPrints are represented at 50,000 customer sites worldwide. |
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OnForce
5West 37th Street, 12th floor
NY,
NY
10018
888-515-0100
212 382 1640
www.onforce.com
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OnForce is the only online marketplace for on-site technology services. With more than 10,000 highly qualified service providers, we can provide nationwide coverage in a wide variety of categories, including installation and repair services for computers, servers, printers, networking, security and VoIP devices. Join the OnForce marketplace and expand your geographic and skillset coverage on-demand, without adding any overhead. For more information, visit www.onforce.com. |
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Oracle
500 Oracle Parkway,
Redwood Shores,
CA
94065
(650) 506-7000
www.oracle.com
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Oracle's business is information—how to manage it, use it, share it, protect it. For nearly three decades, Oracle, the world’s largest enterprise software company, has provided the software and services that let organizations get the most up-to-date and accurate information from their business systems. With annual revenues of more than $10.2 billion, the company offers its database, tools and application products, along with related consulting, education, and support services to the world's largest and most successful businesses and institutions. |
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Parature
8000 Towers Crescent Drive, Suite 800
Vienna,
VA
22182
703-564-7758
703-564-7756
www.parature.com
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Parature, the market leader in on-demand customer support software solutions, enables organizations to improve their internal and external support systems while reducing costs. The company's flagship product is an easy-to-use, comprehensive and affordable customer service solution for associations, businesses, educational institutions, and government agencies. Parature enables organizations to manage all of their support needs through a fully integrated multi-channel solution. For more information please visit www.parature.com or call 1-877-GO-PARATURE. |
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PC Helps Support, LLC
1 Bala Plaza, Suite 434
Bala Cynwyd,
PA
19004
610-668-3516
866-846-0541
www.pchelps.com
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The mission of PC Helps is to educate and support both novice and advanced users of off-the-shelf software through web-based training and immediate telephone technical support. By selectively sourcing these functions, clients of PC Help are able to reduce IT support costs, focus internal IT staff on core competencies, and enhance service levels to their customers. |
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PCHowTo
450 Carillon Parkway, Suite 150
St. Petersburg,
FL
33716
727-571-1968
800-933-1086
www.pchowto.com
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Self-Service …it’s Time! PCHowTo has created a full-function web portal with universal platform integration, support for multiple languages, and the industry’s Largest Multimedia Knowledge Base. These features make PCHowTo’s Self-Service offer the most complete in the support industry. Customizable Knowledge Services will leverage enterprise knowledge to enhance the support environment. |
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Persystent Technologies
3930 Premier North Drive,
Tampa,
FL
33618
866-288-3067
813-264-2879
www.persystent.com
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Persystent Technologies automatically maintains desktop availability and compliance. Persystent automatically repairs a device’s operating system, registry, settings and applications – all based on policy and without human intervention. As a result, corporate and configuration policy is enforced and PCs and laptops perform as expected every day, on or off the corporate network. |
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Plantronics
345 Encinal Street,
Santa Cruz,
CA
95060
831-458-7900
www.plantronics.com
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Plantronics, Inc. introduced the first lightweight communications headset in 1962 and is today the world's leading designer, manufacturer and marketer of lightweight communications headset products. Plantronics headsets are widely used in many Fortune 500 corporations and have been featured in numerous films and high-profile events, including Neil Armstrong's historic "One small step for man" transmission from the moon in 1969. |
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Proxy Networks
4 Csmbridge Center,
Cambridge,
MA
02142
617-453-2700
617-621-3999
www.proxynetworks.com
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For over a decade, Proxy Network’s remote control solutions have been the premier choice of IT Professionals worldwide because of their high security and reliability, low cost and ease-of-use. Proxy Remote Control offers an effective peer-to-peer model, while Proxy Gateway Server provides a virtual router that turns remote control into a highly-manageable, point-and-click task. And with Proxy’s next release, you will be able to access and support any computer in your network or beyond your firewall, even if the machine is unattended. |
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PureShare
29 Kings's Landing Private,
Ottawa,
ON
K1S 5P8
613-236-1644
613-445-2800
www.pureshare.com
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PureShare is a metrics management software vendor that develops proactive, web-based corporate performance monitoring and enterprise reporting applications. PureShare’s proactive metrics management applications empower business users to see key performance indicators (KPI) in real-time and allow business managers to accurately gauge performance. For information, contact PureShare at 866.636.6065, or visit www.pureshare.com |
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Quint Wellington Redwood
407 Lincoln Road, Suite 11-A
Miami Beach,
FL
33139
305-534-9196
305-672-0647
www.quintgroup.com
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Quint Wellington Redwood is a Global Management Consulting and Education firm, specializing in IT performance improvement, IT service management and IT Sourcing Consultancy. We offer a portfolio of services related to ITIL which covers both a comprehensive ITIL training & certification program and a complete range of ITIL/ISO20000 implementation services. |
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RightAnswers
67 Walnut Avenue, Suite 210
Clark,
NY
07066
732-396-9010
732-396-9011
www.rightanswers.com
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RightAnswers delivers the high-impact content, technology solutions and value-added services to enable internal Help Desk organizations to improve the end-user support experience, increase support capacity and reduce overall support costs. With over 1.5 million licensed users, RightAnswers enables quick problem resolution for both self-service end users and support analysts. |
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RightNow Technologies
40 Enterprise Road,
Bozeman,
MT
59718
406-522-4200
406-522-4250
www.rightnow.com
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RightNow Technologies, the customer service experts, offers a global, multi-channel solution built on a unified, intelligent knowledge platform that delivers a single view of the customer across all channels of communication in a single desktop application, increasing customer loyalty, improving service quality and agent effectiveness, and reducing costs. |
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Robert Half Technology
More than 100 offices in North America,
Europe,
and Asia.
800-793-5533
www.rht.com
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With more than 100 locations in North America, Europe and Asia, Robert Half Technology is a leading provider of IT professionals on a project and full-time basis, for initiatives ranging from web development and multi-platform systems integration to network engineering and technical support. For more information about Robert Half Technology or to learn about online job search opportunities, please visit roberthalftechnology.com. |
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Seagate Recovery Services
3333 Bowers Avenue, Suite 235
Santa Clara,
CA
95054
800-475-0143
800-475-0158
http://services.seagate.com
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Seagate Recovery Services is the industry’s forerunner and innovator in recovering inaccessible or corrupted data from all digital media brands and formats. Seagate is the world's first ISO 9001:2000 certified recovery services provider serving thousands of consumer and business clients from its facilities around the globe. Visit us at booth #824 or http://services.seagate.com. |
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Service-now.com
531 Stevens Avenue West, Suite C
Solana Beach,
CA
92075
858-720-0477
858-720-0479
www.service-now.com
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Service-now.com is the leading provider of On-Demand IT service management solutions. Our integrated suite of ITIL enabled applications is simple to use, flexible and auto-upgradeable. Using Service-now.com software as a service allows customers to conserve capital through subscription based licensing. IT professionals can focus on running their business and supporting their customers as opposed to implementing, maintaining and upgrading a set of complex applications. |
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Skinkers
115 East 57th Street, 11th floor
New York,
NY
10022
212-531-6232
212-531-6143
www.skinkers.com
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Skinkers technology ensures service updates and important communications are delivered to your users with visibility and impact. The Skinkers Live Notification Platform integrates revolutionary direct-to-device technology, for the PC and the BlackBerry, with existing channels such as email and SMS, to create an integrated ‘push’ communication solution. It’s communication you can't miss! |
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SMA Management Systems
399 Knollwood Road,
White Plains,
N | | | | | | |
