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HDI 2007 is proud to present:
Opening General Session: Special Performance
Monday 4:30 pm – 6:00 pm

Dennis Miller Live!

Five-time Emmy Award winner Dennis Miller brings his blazingly sharp comedic take on customer service, help desks, global service, life, politics, the world -- and, yes, help desks -- in his trademark take-no-prisoners and suffer-no-fools style to you, live at HDI 2007!
Keynote 1
Steve Goodall
Customer Satisfaction: The Road to ROI
5/1/2007 8:30 AM - 10:00 AM

J.D. Power and Associates
President
Keynote 2
Ron Muns
The State of the IT Service and Customer Support Industry
5/1/2007 4:15 PM - 5:30 PM

HDI
Founder and CEO
Keynote 3
Christine Comaford-Lynch
Pedal to the Metal: Find and Foster Your Inner Entrepreneur
5/2/2007 8:30 AM - 9:45 AM

Mighty Ventures
Founder and CEO
Keynote 4
Alan Hobson
The Triumph of Tenacity
5/2/2007 4:15 PM - 5:15 PM


Mt. Everest Climber and Summiteer
Keynote 5
Mark Scharenbroich
Fueling Performance with Passion
5/3/2007 11:30 AM - 12:30 PM