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Central Region Call Notes - May 2010
Jamie Kuttenkuler

Fun Ideas for Special Events
LCO roundtable at 2010 HDI Conference

Central Region Call Minutes - August 2009
Jamie Kuttenkuler

South Florida HDI Newsletter Vol 1 Issue 2 Summer 2009
South Florida HDI Chapter

June 2009 Regional Call
Yvonne Harrison

HDI-Northern New England Sponsor Guidelines
HDI NNE Board

Most Downloaded

Getting Started with ITIL Best Practices
Remedy, Inc

A Methodology for Service Architectures

SupportWorld Jan/Feb 2006
HDI

Booth Schedule
Johann Stoessel

Get the Point: How to Write Policies, Procedures, and Tasks for Help Desks & Customer Support Center
Ben Brigham

The Panacea for Managing Change-Win People!
HDI

Highest Rated

Getting Started with ITIL Best Practices
Remedy, Inc

Booth Schedule
Johann Stoessel

A Methodology for Service Architectures

SupportWorld Jan/Feb 2006
HDI

Get the Point: How to Write Policies, Procedures, and Tasks for Help Desks & Customer Support Center
Ben Brigham

The Panacea for Managing Change-Win People!
HDI


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Darker, larger categories contain more and more popular files. Get what's hot!

30 day training plan Asset Management Balanced Scorecard Best Practices Business Acumen Business Process Outsourcing Career Development Case Studies Certification Change Management Chapter Updates Communication Compliance Configuration Management Consolidation CRM Customer Satisfaction Disaster Recovery Education-Computers Ethics Globalization HDI MAB HDI SAB Higher Education Forum Human Resources-Interviewing Human Resources-Legal IT Business Alignment IT Service Managment ITIL KCS Knowledge Management LCO BOOTH SCHEDULE LCO Template Leadership Local Chapter Officers Logos Marketing and Communication Meeting Minutes Meetings Membership Metrics/Reporting MindShare Misc Network Management Newsletters-SE Region Non-Profit information Officer Orientation Outsourcing Paradigms PC Backup Problem Solving & Troubleshoot Project Management Region Remote Control Software Rewards and Recognition ROI Security Self Service service catalog Service Level Management Software Development & Quality Special Events Staffing/People/Team Strategic Advisory Board Student Chapters Support Strategy SWOT Tools and Technology Total Cost of Ownership Training Vendors/Sponsorship Virtual Help Desk Tour VPN Technology white papers

Collections

HDI Focus Books

 29 Files
Need more information on current trends? Want to know how another organization thrived on or survived a latest technology? We’ve got hottest topics in focus in our must-read mini-books you can download immediately. Currently we’re highlighting web-based customer support, knowledge management and career planning.

STI Mindshare

 601 Files
STi's Mindshare knowledge in one spot.

Support World

 36 Files
SupportWorld is HDI's bi-monthly trade magazine. Strategy, best practice, people management, technology, tools and techniques are just a few of the topics covered in-depth by this one-of-a-kind HDI magazine for the support professionals. You’ll also find informative community news, inspirational company profiles, event listings and more.
   

Collaborative Groups

CHKR

 472 Files 507 Members
HDI Local Chapter Officers may access this group to exchange documents and ideas.

Higher Education Forum

 434 Files 47 Members
HDI's Higher Education Networking Group

Member Advisory Board

 25 Files 22 Members

Strategic Advisory Board

 2 Files 28 Members
The mission of HDI's Strategic Advisory Board is to formulate informed recommendations on industry trends and directions, and to assist HDI in documenting and communicating these trends to the membership and the service and support industry at large. With input from this most prestigious board, HDI's members and the industry are better prepared to meet tomorrow's challenges, to influence and provide direction to service and support organizations, and to ensure the quality and efficient delivery of service and support. The HDI Strategic Advisory Board comprises the most prestigious grouping of the service and support industry's leading experts, Fortune 100 executives, media and analysts, vendor CEOs, and international representatives.