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Program Survey
Brenda Dersham
Expanding Solve Rate Theory For Increased Productivity
Seth Hoffman
Booth Schedule
Johann Stoessel
Start Service Level Management at the Service Desk
Fabien Papleux
Sanitation and Disposal of Computers
You Tawkin to Me
Pete McGarahan
Most Downloaded
Getting Started with ITIL Best Practices
Remedy, Inc
A Methodology for Service Architectures
SupportWorld Jan/Feb 2006
HDI
Booth Schedule
Johann Stoessel
Get the Point: How to Write Policies, Procedures, and Tasks for Help Desks & Customer Support Center
Ben Brigham
The Panacea for Managing Change-Win People!
HDI
Highest Rated
Getting Started with ITIL Best Practices
Remedy, Inc
Booth Schedule
Johann Stoessel
A Methodology for Service Architectures
SupportWorld Jan/Feb 2006
HDI
Get the Point: How to Write Policies, Procedures, and Tasks for Help Desks & Customer Support Center
Ben Brigham
The Panacea for Managing Change-Win People!
HDI
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HDI Focus Books
29 Files
Need more information on current trends? Want to know how another organization thrived on or survived a latest technology? We’ve got hottest topics in focus in our must-read mini-books you can download immediately. Currently we’re highlighting web-based customer support, knowledge management and career planning.
STI Mindshare
601 Files
STi's Mindshare knowledge in one spot.
Support World
36 Files
SupportWorld is HDI's bi-monthly trade magazine. Strategy, best practice, people management, technology, tools and techniques are just a few of the topics covered in-depth by this one-of-a-kind HDI magazine for the support professionals. You’ll also find informative community news, inspirational company profiles, event listings and more.
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CHKR
39 Files 537 Members
HDI Local Chapter Officers may access this group to exchange documents and ideas.
Higher Education Forum
144 Files 37 Members
HDI's Higher Education Networking Group
Strategic Advisory Board
2 Files 26 Members
The mission of HDI's Strategic Advisory Board is to formulate informed recommendations on industry trends and directions, and to assist HDI in documenting and communicating these trends to the membership and the service and support industry at large. With input from this most prestigious board, HDI's members and the industry are better prepared to meet tomorrow's challenges, to influence and provide direction to service and support organizations, and to ensure the quality and efficient delivery of service and support. The HDI Strategic Advisory Board comprises the most prestigious grouping of the service and support industry's leading experts, Fortune 100 executives, media and analysts, vendor CEOs, and international representatives.