Critical Education for Service Management Professionals
At the 2009 Service Management Conference & Expo, you’ll learn from industry experts how to streamline your support center
operations to maximize performance with minimal resources. Choose from an instructive mix of content-rich sessions across
five tracks of learning, all filled with practical and useful information that can be quickly implemented for immediate
improvement to your support center. You’ll return home with templates and tools that will help you to enhance your service
management operations. This event is a must attend for ANYONE involved in service management!
Who Should Attend?
- New and experienced managers in the service and support industry.
- Service and support professionals providing internal or external support in their organization
- All service management professionals, from new, evolving, or mature support organizations
- IT managers, directors, executives, and CIOs
- Knowledge managers
- ITIL process owners
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Day-by-Day Event Summary
November 6-9
Choose from 4 intensive all-day workshops, Not Included as part
of your complete Conference Package.
November 9-10
Main Conference: Attend keynotes, networking events,
and two intensive 3 hour sessions (one in the morning, one in the afternoon) each day.
Included as part of your Complete Conference Package.
November 11
Morning: Attend a keynote and a 3 hour session.
Included as part of your Complete Conference Package.
Afternoon: Post-Conference Workshops: Register by 8/28/09 to get a
FREE post-con workshop or D.C. City Tour!
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About HDI
HDI, a Think Services company, is the world’s largest and most prestigious
IT service and support membership association. Guided by an international
panel of industry experts and practitioners, HDI is the leading resource for
help desk/support center emerging trends and best practices. HDI provides
members with a vast repository of resources, networking opportunities,
certification and training classes, and events.
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Event FAQs
Find the answers to the most commonly asked questions about Service Management 2009. If you need further assistance,
please contact us directly.
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