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About HDI

HDI is the world’s largest IT service and technical support membership association and the industry’s premier certification and training body. Guided by an international panel of industry experts and practitioners, HDI is the leading resource for help desk/support center emerging trends and best practices.

HDI provides members with a vast repository of resources, networking opportunities and the largest industry event - the HDI Annual Conference and Expo. Headquartered in Colorado Springs, Colorado, USA, HDI offers training in multiple languages and countries.


How HDI Can Help You

With a membership body that spans the globe, HDI is the largest association for IT service and support professionals. As such, HDI produces numerous publications, hosts several symposiums and two conferences each year, and certifies hundreds of help desk and service desk professionals each month.
• Senior-level IT service and support professionals meet at HDI Forums for live, interactive meetings that provide an outlet for strategic communication.
• Measure your customer’s satisfaction with the HDI Customer Satisfaction Index and benchmark your performance against your established goals, other companies in your industry, or against the support industry as a whole.
• Network with IT professionals in your area at HDI Local Chapter meetings.
• Learn processes like ITIL and Knowledge Management to improve operational efficiencies.
• Stay on top of industry trends and technologies at the HDI Annual Conference & Expo and the HDI Service Management Conference & Expo.
• Search the largest repository of industry resources including eZines, SupportWorld magazine, white papers, and quarterly Focus Books.
• Compare your support center to industry standards using the Support Center Maturity Assessment and Support Center Certification.
• Get answers and tools to solve common support center issues.
• Educate yourself and your support center with SPIN, a free members-only webinar, or HDI certification courses, the ideal soft-skills complement to hard-skills learned through Microsoft and CompTIA.