About HDI

HDI is the worldwide professional association and certification body for the technical service and support industry. Facilitating collaboration and networking, HDI hosts acclaimed conferences and events, produces renowned publications and research, and certifies and trains thousands of professionals each year.

HDI also connects solution providers with practitioners through industry partnerships and marketing services. Guided by an international panel of industry experts and practitioners, HDI is the premier resource for best practices and emerging trends.

Mission

Elevate the customer experience through the development of the technical support industry.

Vision

Business success through exceptional customer experiences.

History of HDI

Founded in 1989, HDI is a global membership, training, and certification association for technical service and support professionals. HDI's curriculum and resources address the needs of technical service and support professionals throughout their careers and the various maturity levels of their support operations.

Formerly known as the Help Desk Institute, the company was rebranded in 2005 to HDI as a means to acknowledge the expanding role of the support center and the maturing service management industry. HDI is vendor-neutral in its efforts to facilitate open, independent networking and information sharing within the association's global network.

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