Press Room

Colorado Springs, CO - April 13, 2011 - HDI global association for IT service and technical support professionals and the premier certification body for the industry, today announced the first annual Desktop Support Practices &...

Colorado Springs, CO - January 5, 2011 - HDI, a global association for IT service and technical support professionals and the premier certification body for the industry, today announced the release of the 2010 HDI Practices & Salary Report, a comprehensive study that...

Colorado Springs, CO – October 26, 2010 – HDI, a global association for IT service and technical support professionals and the premier certification body for the industry, today announced it recently conducted its inaugural HDI Support Center Director (HDI-SCD) certification and training program in...

Louisville, KY – September 21, 2010 – IT Service Management Forum USA (itSMF USA), a nonprofit membership organization dedicated to the advancement of service management good practices through professional and academic practitioners, researchers, and leaders, together with HDI, a global...

Colorado Springs, CO – September 2, 2010 – HDI, a global association for IT service and technical support professionals and the premier certification body for the industry, today announced the release of the HDI Desktop Support Manager certification program.

The HDI Desktop Support Manager...

Colorado Springs, CO – August 5, 2010 – HDI, a global association for IT service and technical support professionals and the premier certification body for the industry, today announced its newest members to the HDI Strategic Advisory Board. The mission...

Colorado Springs, CO – July 21, 2010 – HDI, a global association for IT service and technical support professionals and the premier certification body for the industry, today announced that Saudi Aramco’s EXPEC Computer Center (ECC) recently achieved the third renewal of its HDI Support Center...

Colorado Springs, CO – June 11, 2010 – HDI, a global association for IT service and technical support professionals and the premier certification body for the industry, today announced two inaugural desktop support advisory groups: the HDI Desktop Support Advisory Board and the HDI Desktop Support...

Colorado Springs, CO – June 9, 2010 - HDI, the world's largest membership association for IT service and technical support professionals and the industry’s premier certification body, today issued a call for participation in the 2010 HDI Practices and Salary Survey (http://www.ThinkHDI.

Colorado Springs, CO – May 6, 2010 - HDI, the world's largest membership association for help desk and technical support professionals and the premier certification body for the industry, today announced that Michael Yon, Service Desk Technician for the corporate headquarters of Southeast...

Colorado Springs, CO – April 28, 2010 – HDI, the world's largest membership association for help desk and technical support professionals and the premier certification body for the industry, today announced the 2010 HDI Team Excellence Award winners: Peak 10 for external support and DaVita for...

Huntsville, AL - March 11, 2010 – HDI, the world's largest IT service and support membership association and the industry's certification and training body, has once again awarded the Intergraph® IT Solutions Center with its HDI Support Center Certification. This is the fourth consecutive HDI...

Clark, NJ - January 26, 2010 – RightAnswers, Inc., the recognized leader in providing self-service and knowledge management solutions, today announced that Purple Heart Services (PHS) – a division of the Purple Heart Service Foundation – has deployed RightAnswers OnDemand to streamline its help desk ...

February 17, 2010 - Staff&Line (www.staffandline.com), a global leader in the IT Management market, today announced its official U.S. launch. The company is now providing organizations in the U.S. with IT Service Management (ITSM), IT Asset Management, configuration management database (CMDB) and...

Colorado Springs, CO - August 13, 2009 - Think Services' HDI, the world’s largest technical service and support membership association and the industry’s premier training and certification body, has announced three prominent keynote presenters for the Service Management...

Colorado Springs, CO – June 15, 2009 – HDI, the world's largest membership association for help desk and technical support professionals and the premier certification body for the industry, has selected QAI (www.qaiglobal.com), to deliver two HDI...

Colorado Springs, CO - October 27, 2008 - Think Services' HDI, the world’s largest technical service and support membership association and the industry’s premier training and certification body, announced 2009 dates for the technical support industry’s premier event, the HDI 2009 Conference...

Colorado Springs, CO – May 6, 2008 - Think Services' HDI, the world's largest membership association for help desk and IT service and support professionals and the industry’s premier certification body, today introduced a new conference designed for service and support professionals who are...

Colorado Springs, CO – April 21, 2008 – Think Services' HDI, the world's largest membership association for help desk and IT service and support professionals and the industry’s premier certification body, today issued a call for participation in the 2008 HDI Practices and Salary Survey...

Colorado Springs, CO - February 20, 2008 - CMP's HDI, the world's largest membership association for IT service and support professionals and the premier certification body for the industry, announced that more than 90 leading companies will exhibit, and many will launch new products and...

New York, NY - January 23, 2008 - United Business Media plc today announced that it has acquired Think Service, Inc. on behalf of CMP Technology. UBM has acquired Think Service from its founder-owners for an initial cash consideration of $24.5 million, with a further performance-related...