HDI Annual Conference & Expo Keynoters to Include Authors, Industry Leaders, Motivators and Champions

Lineup to Include HDI Founder Ron Muns and Chad Hymas, Geoffrey Moore, David Timmons, Ross Shafer, Marcus Buckingham and Ken Jennings

COLORADO SPRINGS, Colo. – February 21, 2006— What do Ron Muns, Chad Hymas, Geoffrey Moore, David Timmons, Ross Shafer, Marcus Buckingham and Ken Jennings have in common? They are motivating speakers and are all presenting keynote addresses at the HDI Annual Conference & Expo (http://www.thinkhdi.com/hdi2006), which will be held March 19-22 in Nashville, Tenn.

Produced by HDI, the world's largest membership association for IT service and support professionals and the premier certification body for the industry, the HDI Annual Conference & Expo is the world's largest and most respected industry event for IT help desk and service and support professionals dedicated to achieving greater productivity by establishing and maintaining best practices.

Ron Muns, founder and CEO of HDI will present the "State of the Industry" address. World record wheelchair athlete Chad Hymas will inspire the audience with his presentation, "Who Needs Legs When You Have Wings." Geoffrey Moore, author of Living on the Fault Line, will discuss "Dealing with Darwin." Author of First, Break All the Rules, Marcus Buckingham will share "The One Thing You Need to Know."

Emmy-award winning comedian Ross Shafer will pose the notion that "Nobody Moved Your Cheese." Author/songwriter David Timmons will address "The ART of Influencing Excellence," and "Jeopardy" champion Ken Jennings will excite the crowd with his interactive presentation called "Let's Play Jeopardy!"

HDI 2006's conference program is designed to provide help desk and support professionals with in-depth education, insight into today's and tomorrow's challenges and a valuable opportunity to network with their peers from around the globe. The program will enable service and support organizations to maximize performance and productivity, become more strategic and integrate more effectively with their organizations overall. The four-day event will feature an expo hall showcasing the latest tools, technologies and services from nearly 100 exhibitors, and will offer a robust conference program with more than 100 sessions in six tracks including: Essentials for New Support Managers, Executive Focus, Issues and Answers for Customer Service, Issues and Answers for Technical Support, The Human Factors and The Technology Zone. Intensive pre-conference workshops will also be offered, and HDI training certification testing will be available.

For more information about the HDI Annual Conference & Expo, visit http://www.thinkhdi.com/hdi2006. For media and analyst registration, contact Jennifer McClure at (650) 331-0083, or email jenm@newcomm-llc.com.

About HDI

HDI is the world's largest membership association for IT service and support professionals and the premier certification body for the industry. Founded in 1989, HDI's mission is to lead and promote the IT service and support industry by empowering its members through access to timely and valuable industry information, including reports and publications; encouraging member collaboration through events and online forums; and establishing internationally recognized, standards-based industry certification and training programs. In addition to membership, certification and training, HDI produces the world's largest and highest-rated event for service and support professionals, the HDI Annual Conference & Expo. HDI is member-focused, and remains vendor-neutral in its efforts to facilitate open, independent networking and information sharing within the association network. HDI has more than 7,500 members worldwide including many of the Fortune 500, and 60 local chapters in North America. For more information, visit http://www.thinkhdi.com.

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Media Contact:

Jennifer McClure
New Communications Strategies
(650) 331-0083 - office
(650) 387-8590 - mobile
jenmcclure@newcomm-llc.com