COLORADO SPRINGS, Colo. — November 13, 2006 — HDI (, the world's largest membership association for IT service and support professionals and the premier certification body for the industry, has announced several important updates to its industry-leading training and certification offerings for IT service and support professionals.

HDI has updated its international certification standards to incorporate STI Knowledge's best practices. In support of these updated standards, HDI has released two new courses and
certifications: HDI Support Center Analyst and Support Center Manager, and retired several courses and certifications, including HDI Help Desk Analyst Boot Camp, HDI Help Desk Manager and STI's Certified Help Desk Professional, Certified Help Desk Manager and Certified Team Lead. However, HDI will continue to recognize the retired certifications under the new HDI Certification names: Support Center Analyst, Support Center Team Lead, and Support Center Manager.

Additionally, HDI has bundled its training and certification offerings, resulting in a much more economical and efficient way to get trained and HDI-certified. Support professionals who purchase an HDI course, either instructor-led or online, will also receive access to take the certification exam. Individuals desiring to purchase a certification exam only may still do so via the HDI e-store (

HDI is also introducing an enhancement to the HDI Learning Center to support online certification exams. Students taking online courses will now be able to take the certification exam online. Students taking the instructor-led Support Center Analysts and Support Center Team Lead will continue to take their certification exams via Pearson Vue test centers.

"These changes and developments reflect HDI's dedication to providing the industry's premier training and certification offerings for the IT service and support industry and commitment to staying on the cutting edge of the industry with the most up-to-date standards, courses and certification offerings," said Rick Joslin, HDI's new executive director of training and certification.

In a related announcement today, HDI announced a new faculty for its training and certification department and a move away from its former Authorized Training Partner (ATP) model. See for more information on this announcement.

About HDI
HDI is the world's largest membership association for IT service and support professionals and the premier certification body for the industry. Founded in 1989, HDI's mission is to lead and promote the IT service and support industry by empowering its members through access to timely and valuable industry information, including reports and publications; encouraging member collaboration through events and online forums; and establishing internationally recognized, standards-based industry certification and training programs. In addition to membership, certification and training, HDI produces the world's largest and highest-rated event for service and support professionals, the HDI Annual Conference & Expo. HDI is member-focused, and remains vendor-neutral in its efforts to facilitate open, independent networking and information sharing across its global association network. HDI has more than 7,500 members worldwide including most of the Fortune 500, 60 local chapters in North America and membership offices on every continent. For more information, visit or call (800) 248-5667.