Emerging Technical Support Products and Services to Launch at CMP's HDI 2008 World Conference

More than 90 industry leaders feature out of the ordinary products and services

Colorado Springs, CO - February 20, 2008 - CMP's HDI, the world's largest membership association for IT service and support professionals and the premier certification body for the industry, announced that more than 90 leading companies will exhibit, and many will launch new products and services at the HDI Annual Conference & Expo (http://www.thinkhdi.com/hdi2008), the world’s largest and most respected industry event for IT help desk and service and support professionals. HDI 2008 will be held at the Gaylord Texan Resort in Dallas, Tex., March 9 – 12, 2008.

The HDI Annual Conference & Expo is the premier launch pad for new products, services and innovative technologies within the IT service and support industry. Nearly 3,000 technical support professionals will attend technology-focused and business-process sessions, as well as product showcase sessions from the leading service and support vendors.

Some of the hottest technology and service areas to be represented at the conference and expo include customer satisfaction measurement, identity management, ITIL implementation, outsourcing, telephonic interpretation and security management. In addition, vendors will feature the latest solutions for help desk and service desk support including asset management, CRM, data recovery, email management, knowledge management, network monitoring, remote support, self-help and self-healing technologies, user provisioning technologies and web-based support.

Companies exhibiting at HDI 2008 include: ABS Associates, Inc., Activate, Inc., Advanced Software Products Group, Inc. (ASPG, Inc.), AdventNet, Aeroprise, Ajilon, Avatier Corporation, Axios Systems, Big Bang LLC, BMC Software, Bomgar, Boss Solutions, CA, Inc., CDI IT Solutions, Cherwell Software, Citrix Online, CompTIA, Consulting-Portal, Inc., Cordaware GmbH Informationslogistik, Courion Corporation, CustomGuide, Inc., Diaphonics/Nuance, Digital Fuel Technologies, DriveSavers Data Recovery, Flowan Software Inc., FrontRange Solutions, Gold Systems, Hornbill Systems Inc., HP Software, iET Solutions, Infra Corporation, InQuira, IssueTrak, Inc., ITSM Academy, iWave Software, KACE, Kaseya International Limited / Global, Kinetic Data, Knowledge Accelerators, KnowledgeBroker, Inc., LANDesk, Linium, LLE - Language Services, LogMeIn, Marval Group North America/Stroma Inc., Monitor 24-7, Motorola, Inc., M-Tech Information Technology, Inc., NetOp Tech, Inc., NetSupport, Inc., NetworkD Corporation, NTR Global, Numara Software, Parature, PC Helps Support, Inc., Plantronics, PMG, PS'Soft, PureShare, Inc., REM Enterprise Solutions, RightAnswers, Robert Half Technology, Runzheimer International, ScriptLogic Corp., Seagate Recovery Services, Service-now.com, SKINKERS, SunView Software Inc., SupportSoft, SupportSpace, Symantec, Symon Communications, Syntellect, Inc., TechExcel, Inc., Technisource (Formerly Spherion), TechTeam Global, Inc., Telecorp Products, Inc., Texas Digital, Ticomix, Inc., TiFiC/Riverturn, T-Metrics, Inc., Touchpaper, TouchStar, TuringSMI, VMC, Web Help Desk, WebEx and Westbury USA.

For more information on HDI 2008, visit http://www.thinkhdi.com/hdi2008, or call 1-800-248-5667. For media and analyst registration, contact Allison Wroe at 719.785.5355 or awroe@thinkhdi.com.

About HDI:
HDI (www.thinkhdi.com) is the world’s largest IT service and support membership association and the industry’s premier training and certification body. Guided by an international panel of industry experts and practitioners, HDI is the leading resource for help desk/support center emerging trends and best practices. HDI provides members with a vast repository of resources, networking opportunities and the largest industry event - the HDI Annual Conference and Expo. Headquartered in Colorado Springs, Colo., USA, HDI offers training in multiple languages and countries.

About CMP:
CMP (www.cmp.com/) is a media and marketing solutions company serving the technology industry. With the leading online, event and print brands in all technology market categories, and with services and tools that reach beyond traditional advertising, CMP shapes and influences the technology industry worldwide. CMP publishes highly respected media brands such as TechWeb, InformationWeek, ChannelWeb, CRN, EE Times and TechOnline; produces major industry events such as Interop, Web 2.0 Expo, XChange, Game Developers Conference and the Embedded Systems Conferences; and provides business information and marketing services such as the International Customer Management Institute, Semiconductor Insights and Second Life consulting for technology marketers. CMP is a subsidiary of United Business Media (http://www.unitedbusinessmedia.com/), a global provider of news distribution and specialist information services with a market capitalization of more than $3 billion. For more CMP news, go to cmp.com/news.

Allison Wroe
Executive Director of Marketing
HDI Leading IT Service & Support
tel: 1.800.248.5667
direct: 719.785.5355
fax: 719.268.0184
email: awroe@thinkhdi.com
www.ThinkHDI.com