Colorado Springs, CO – April 28, 2010 – HDI, the world's largest membership association for help desk and technical support professionals and the premier certification body for the industry, today announced the 2010 HDI Team Excellence Award winners: Peak 10 for external support and DaVita for internal support. These awards were presented at the 2010 HDI World Conference on Technical Service and Support held recently in Orlando, Fla.
These awards honor Peak 10 and DaVita for achieving the highest standards of excellence in service desk operations. The HDI Team Excellence Awards are the “gold medal” of the technical support profession. The selection of the HDI Team Excellence Award winners is based on specific criteria that evaluate the companies’ ability to demonstrate excellence in three categories: people, process and technology.
HDI Team Excellence Award - External Support: Peak 10
Peak 10’s mission is to be the leading independent data center operator and managed services provider delivering scalable, economical and reliable solutions for hosting and managing complex information technology infrastructure. The entire Peak 10 support organization consisted of 170+ people spread across the Eastern United States in Atlanta, Ga; Charlotte, NC; Cincinnati, Ohio; Jacksonville, Fla; Louisville, Ky; Nashville, Tenn; Raleigh, NC; Richmond, Va; Fort Lauderdale, Fla; and Tampa, Fla. Peak 10 Support (the central help desk) consists of twelve Peak 10 employees with a broad base of technology backgrounds.
“This gratifying award reflects the hard work and strength of our entire Support team and its leader, Jeffrey Brooks, whose guidance has taken our customer satisfaction to new levels,” said Dan Wixon, senior vice president of service delivery, Peak 10. “Our unparalleled customer service stems from our ability to place great emphasis on providing customers with the attention and focus of a local data center provider, while maintaining the skills and resources of a national player.”
HDI Team Excellence Award – Internal Support: DaVita
DaVita provides kidney care services for those diagnosed with chronic kidney disease (CKD) and end stage renal disease (ESRD). DaVita IT Services manage internal IT support for more than 1,500 outpatient dialysis centers, acute units in 700 hospitals and eight business offices around the U.S. The IT Services group’s 148 first- and second-tier support analysts serve approximately 34,000 DaVita teammates and 118,000 patients.
“Ranking first in the world in Team Excellence by HDI is wonderful recognition for DaVita’s IT Services group and their commitment to helping our 34,000 teammates improve the lives of people with kidney disease,” said Anthony Gabriel, Chief Information Officer of DaVita.
“The HDI Team Excellence Awards honor world-class support organizations that have most enhanced the image of the industry by achieving the highest standards of excellence for delivering internal and external customer service and support,” said Sophie Klossner, Director of Membership of HDI. “Both Peak 10 and DaVita embody customer and employee-centric operations. Peak 10 has made true connections with their customers, while DaVita exemplified the true nature of what teamwork and management support can produce. Congratulations to both organizations for mastering critical facets of this industry.”
For additional information on the HDI Team Excellence Award, visit: http://www.thinkhdi.com/hdi.aspx?c=186
About Peak 10 Inc.
Peak 10 is a managed services company with world-class data centers. It delivers scalable, economical and reliable solutions for hosting and managing complex information technology infrastructure. The company’s expert team embraces the industry's evolving technologies by adopting and tailoring solutions such as virtualization and cloud-based services as part of its robust managed services offering. Its strong customer focus, financial stability, geographic diversity and technical strength attracts market-leading companies such as LendingTree, Global Knowledge, Pergo, Healthways, Churchill Downs and The Fresh Market. Peak 10 is SAS70 Type II compliant and helps companies meet the requirements of various regulatory compliance acts such as Sarbanes-Oxley (SOX), HIPAA, PCI and Gramm-Leach-Bliley (GLBA). For more information on data center solutions from Peak 10, visit www.peak10.com.
About DaVita Inc.
DaVita Inc., a Fortune 500® company, is a leading provider of kidney care in the United States, delivering dialysis services and education to patients with chronic kidney failure and end stage renal disease. As of December 31, 2009, DaVita operated or provided administrative services at 1,530 outpatient dialysis facilities and acute units in approximately 720 hospitals, serving approximately 118,000 patients. DaVita develops, participates in and donates to numerous programs dedicated to transforming communities and creating positive, sustainable change for children, families and our environment. The company’s leadership development initiatives and corporate social responsibility efforts have been recognized by Fortune, Modern Healthcare, Newsweek and WorldBlu, among others. For more information, please visit www.davita.com.
HDI is the world’s largest IT service and technical support membership association and the industry’s premier certification and training body. Guided by an international panel of industry experts and practitioners, HDI is the leading resource for help desk/support center emerging trends and best practices. HDI provides members with a vast repository of resources, networking opportunities and the largest industry event - the HDI Annual Conference and Expo. Headquartered in Colorado Springs, Colo., USA, HDI offers training in multiple languages and countries. For more information, visit www.thinkhdi.com or call +1 719.268.0174. HDI is part of UBM TechWeb.
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