UBM TechWeb’s HDI Launches Second Annual Desktop Support Practices & Salary Survey for the IT Service and Technical Support Industry

Survey Provides Leading-Edge Research to the Desktop Support Industry

Colorado Springs, CO — January 4, 2012 — HDI, the world’s largest professional association and certification body for IT service and technical support professionals, today issued a call for participation in the 2012 HDI Desktop Support Practices & Salary Survey.

This annual comprehensive survey researches desktop support operations and gauges industry movement in metrics, technology, remote support, staffing, customer satisfaction, salaries, and more. The HDI Desktop Support Practices & Salary Survey results in the definitive report used by desktop support professionals worldwide to benchmark, share data with stakeholders, and drive everyday business decisions.

"The report that emerges from this survey will give today's support leaders a clear picture of the overall industry today, and where it's trending for the future," says Cinda Daly, HDI's director of business content. "This gives decision makers a larger context to draw from as they prioritize for the future."

"In this time of rapidly evolving technology and rising customer expectations, desktop support managers need a point of reference to help them understand current industry practices and trends," says Jenny Rains, HDI's senior research analyst. "All survey participants receive a copy of the resulting report. Therefore, the time they invest will yield meaningful data that will help their own companies assess their organizational maturity relative to the industry as a whole, shape new support initiatives, and move their organizations forward."

HDI launched this groundbreaking study in 2011, collecting and reporting on survey data from nearly 600 respondents, representing desktop support organizations around the world. Desktop support professionals can participate in the second annual survey online). The deadline for participation is January 20, 2012, and all participants will receive a complimentary copy of the 2012 HDI Desktop Support Center Practices & Salary Report.

Media and analysts may request a copy of the report from Melanie Adamich at 719.785.5391 or madamich@ThinkHDI.com.

About HDI
HDI is the leading professional association and certification body for technical service and support professionals. Facilitating collaboration and networking, HDI hosts industry conferences and events, produces comprehensive publications and research, and connects solution providers with practitioners, while certifying and training thousands of professionals each year.

HDI serves a community of over 110,000 members, followers, customers, solution providers, and contributors throughout the service industry, supporting sixty local chapters across North America. Guided by an international panel of industry experts and practitioners, HDI is the community’s premiere resource for best practices and emerging trends. Headquartered in Colorado Springs, CO, HDI offers training in multiple languages and countries. For more information, visit http://www.ThinkHDI.com or call +1 719.268.0174. HDI is part of UBM TechWeb.

About UBM TechWeb
UBM TechWeb, the global leader in technology media and professional information, enables people and organizations to harness the transformative power of technology. Through its core business—media solutions, marketing services, and professional information—UBM TechWeb produces the most respected and consumed brands, applications, and services in the technology market. More than 14.5 million business and technology professionals (CIOs, IT and IT support managers, web and digital professionals, software and game developers, government decision makers, telecom providers, and business executives) actively participate in UBM TechWeb's communities. UBM TechWeb’s brands include global face-to-face events, such as Interop, Game Developers Conference (GDC), Web 2.0, Black Hat, and VoiceCon; large-scale online networks, such as InformationWeek, Light Reading, and Gamasutra; research, training, and certification services, including HDI, Pyramid Research, and InformationWeek Analytics; and market-leading magazines, such as InformationWeek and Wall Street & Technology. UBM TechWeb is part of UBM, a global provider of media and information services for professional B2B communities and markets. For more information, visit http://www.techweb.com.