HDI Reveals HDI 2013 Conference & Expo Keynote Lineup

Apple cofounder and decorated Air Force fighter pilot among the keynote speakers headlining the world conference on technical service and support

Colorado Springs, CO — December 4, 2012 — HDI, the leading professional association and certification body for the technical service and support industry, today announced the keynotes for the HDI 2013 Conference & Expo (http://www.HDIConference.com). The event will take place April 16–19, 2013, at the Mandalay Bay Hotel & Casino in Las Vegas, NV. With more than 2,200 technical support professionals, managers, and executives expected to attend, HDI 2013 will be the largest crowd to date.

Keynote speakers include Steve Wozniak, cofounder of Apple Computer, and Aron Ralson, best-selling author and real-life inspiration for the movie 127 Hours. The lineup also features motivational speaker and best-selling author Lieutenant Colonel Rob “Waldo” Waldman, Travelocity founder and Kayak.com chairman Terry Jones, and accomplished author and actor Scott Christopher.

At the HDI 2013 Conference & Expo, service and support industry professionals will discover and explore the latest tools, technology, and trends they will need to meet the unique challenges of a rapidly evolving industry. HDI 2013 will feature presentations from nearly 100 prominent speakers, solution providers, and industry experts. “This year’s conference should be one of the best and I’m excited to offer such an incredible lineup of keynote speakers,” said Michelle Frilow, HDI’s director of events and conferences. “Not only do this year’s keynote speakers represent a broad spectrum of expertise for industry professionals to draw from, but the focused tracks offer niched sessions that will fit our audience’s needs.”

Now in its twenty-third year, this annual event provides help desk, customer service, and technical support professionals with invaluable education, insight, and thought leadership. Seminars, case studies, in-depth roundtable discussions, and workshops are led by industry experts, representatives from top solution providers, and seasoned practitioners.