Customer Satisfaction Index
The HDI Customer Satisfaction Index Service (CSI) was designed specifically for the IT service and technical support industry. This user-friendly, secure, web-based service provides an efficient and affordable way to measure customer satisfaction with industry-validated questions. Easily compare performance to your goals and benchmark against performance of other subscribers in your industry and as a whole. Turnkey reports display easy-to-read statistics and trends for your support centers and analysts. Automated alerts enable you to take action timely, and custom questions provide additional data. CSI is easy to set up and use, saving you valuable time and money!