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Building Your ITIL Adoption Roadmap

Course Description


This course content developed
in partnership with Propoint Solutions.

A must-have course for anyone planning to adopt ITIL and for those wanting to improve an existing implementation. This high energy, hands-on course is filled with practical guidance, templates, quick wins, tips and tricks for successfully implementing ITIL best practice methodologies.

Learn how to re-engineer existing IT processes to align them with current and rapidly changing needs of the business, while increasing efficiency and reducing costs within the IT department.


Course Overview
Delivery Methods
Course Calendar

What You Will Learn

  • Methods to identify IT services
  • The ITIL Capability Maturity Model assessment for maturity of IT processes
  • How to develop project plans to align people, process, and technology
  • Metrics that validate process improvement initiatives

Course Outline

Unit 1: IT Service Management Overview
The Need for ITSM
Service Management Frameworks
What Is ITIL (v2 vs. v3)
Business Benefits
Challenges
IT Service Management “Program” Roles and Responsibilities
Unit 2: The Vision
What is a Vision Statement
Why is a Vision Statement Important?
Developing a Vision Statement
Unit 3: The Assessment
Where Are We Now?
Identifying Stakeholders
Planning the Assessment
Unit 4: The Target
Developing the Report
Cost/Benefit Analysis
Prioritizing the Gaps
 Unit 5: The Plan
Program Management and Project Management
The Project Team
Authority Matrix (RACI)
Challenges
Training Considerations
Unit 6: The Metrics
Developing Critical Success Factors
Developing Key Performance Indicators
Developing Metrics
Metrics Reporting Considerations – Snapshot and Trending
Unit 7: Keeping the Momentum
Demonstrating Progress
The Challenges to Momentum
The Communications Plan

Virtual Classroom
Member Price $545 | Price $595

These scheduled courses provide students with live, instructor-led training delivered by HDI faculty. Using web conferencing software and an audio bridge, students interact with the instructor without ever leaving their desk.
  • Minimize the impact on your daily schedule by only training two hours a day for three days.
  • Learn only what you need to with targeted, topic-specific courses.
  • Ask questions and interact with the instructor.
Public Classroom
Member Price $595 | Price $645

Facilitated by a faculty member, this one-day, public course allows students to actively participate in exercises and discussions as well as network with peers from other companies.

  • Maintain adequate coverage in your support center by staggering training dates.
  • Focus on learning by being out of the office.
  • Structured discussions facilitate networking and learning from real-world experiences.
  • To learn more about public classroom training, contact an account manager or call 800.248.5667.
Read the FAQs.
Onsite
HDI can train your team at your facility, eliminating individual travel costs and putting more control in your hands.
  • Control class size and pick training dates that accommodate your business schedule.
  • Focus on your organization’s key issues and pain points.
  • Save money. With groups of eight or more, this option is often more cost effective.
  • To learn more about this program, contact an account manager or call 800.248.5667.

Virtual Classroom Schedule

DateLocationCourseRegister
10/19 - 10/21 2010HDI, Virtual ClassroomBuilding Your ITIL Adoption Roadmap (Virtual)Register

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Don’t see a course time that suits your schedule? Contact your account manager or HDI Partner to discuss your needs.

Certification Exam

Exam Weighting


Concept HDI-SCA Weighting %
Leadership 10%
Policy and Strategy 10%
People Management 10%
Resources 20%
Process and Procedures 50%