Change Management

This course content developed
in partnership with Propoint Solutions.

Ever feel like change management ties your hands? Learn the purpose and objectives of change management, the supporting process, and the tools and templates for an implementation roadmap.

Learn key concepts such as classification, risk analysis, forward schedule of change, service availability projections, standard change models, and post-implementation review. You will also explore how the change management process and project management process work together.

This high-energy workshop is filled with practical guidance, templates, quick wins, and tips for successfully implementing ITIL best-practice methodologies and the process for change management.

Course Overview

Delivery Methods

Course Calendar

What You Will Learn

The purpose/goal/objective of change management
The value change management brings to your business or organization
Key concepts such as classification, risk analysis, forward schedule of change, service availability projections, standard change models, change management and project management collaboration, and post implementation review
Key roles and responsibilities
Critical success factors and key performance indicators for change management
Methods for assessing the maturity of your current change management process
How to draft change management policy

Course Outline

Unit 1: A Brief Overview of ITIL v2 and v3

Key Differences between v2 and v3 (Process vs. Service Lifecycle Approach)
Mapping v2 to v3
How to Decide if v2 or v3 is Right for You

Unit 2: Why Bother with Change Management

The Goal of Change Management
The Cost of Downtime
Business Benefits of Change Management
The Culture of Change Management

Unit 3: Assessing the Maturity of Your Organization’s Change Management Process

What Is a Vision Statement and Why Is It Important
The Role of Assessment in the ITIL Continual Improvement Plan
Assessment Considerations

Unit 4: Change Management In-Depth

Value to the Business
Key Terms and Definitions
Key Roles and Responsibilities
Cab Meetings
Defining the Scope of Change Management in Your Organization

The Change Management Process Flow
Change Management Process Activities
Fields to Consider in Your Change Management System
Change Models and Standard Changes
RFC Planning and Approval
Estimating Impact and Resources
Handling Urgent Changes
The Post Implementation Review
Change Management’s Relationship with Other Processes and with Project Management
Potential Problems, Challenges, and Costs

Unit 5: Measuring Change Management

Critical Success Factors for Change Management
Key Performance Indicators for Change Management
Tools, Automation, and Integration

Unit 6: Developing Your Road Map

Where Do We Start?
A Sample Vision Statement
Start Building Your Roadmap

Virtual Classroom

Member Price $545 | Price $595

These scheduled courses provide students with live, instructor-led training delivered by HDI faculty. Using web conferencing software and an audio bridge, students interact with the instructor without ever leaving their desk.

Minimize the impact on your daily schedule by only training two hours a day for three days.
Learn only what you need to with targeted, topic-specific courses.
Ask questions and interact with the instructor.

Public Classroom

Member Price $595 | Price $645

Facilitated by a faculty member, this one-day, public course allows students to actively participate in exercises and discussions as well as network with peers from other companies.

Maintain adequate coverage in your support center by staggering training dates.
Focus on learning by being out of the office.
Structured discussions facilitate networking and learning from real-world experiences.
To learn more about public classroom training, contact an account manager or call 800.248.5667.

Read the FAQs.

Onsite

HDI can train your team at your facility, eliminating individual travel costs and putting more control in your hands.

Control class size and pick training dates that accommodate your business schedule.
Focus on your organization’s key issues and pain points.
Save money. With groups of eight or more, this option is often more cost effective.
To learn more about this program, contact an account manager or call 800.248.5667.

Virtual Classroom Schedule

Date	Location	Course	Register
9/14 - 9/16 2010	HDI, Virtual Classroom	Change Management (Virtual)	Register
12/7 - 12/9 2010	HDI, Virtual Classroom	Change Management (Virtual)	Register

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Don’t see a course time that suits your schedule? Contact your account manager or HDI Partner to discuss your needs.