HDI Training Course Details

Member Price: $1,395.00 (USD)

Price: $1,495.00 (USD)

ITIL® v3 Foundation

10/20/2010 - 10/22/2010
8:00AM - 5:00PM

TBD
Dallas, TX

Course Description

This LCS®-accredited course outlines the ITIL best-practices framework and prepares the participant for the ITIL v3 Foundation certification exam, a prerequisite for all other ITIL certifications. This course provides an understanding of the service lifecycle and processes as well as the best and common practices for IT Service Management.

Whether adopting ITIL or embarking on continuous service improvement, participants will gain a fundamental understanding of how IT service, support, and delivery can be best organized to align IT with business needs, improve service quality, and reduce long-term costs.

A one-hour proctored ITIL Foundation certification exam will be given on the last day of instructor-led courses.

What You Will Learn:

Service Design — Transform business requirements into strategic solutions
Service Transition — Manage change, risk, and quality assurance
Service Operation — Establish day-to-day business operations and customer expectations

Who Should Attend:

IT professionals who want an understanding of the service lifecycle and processes and are interested in IT Service Management
IT staff who are actively involved in the provision and support of IT services or have an interest in IT Service Management best practices
Individuals preparing for the ITIL v3 Foundation certification

Download ITIL v3 Foundation Course Brochure

Course Cancellation Policy

Full payment is required prior to attendance. In rare instances, a course may be rescheduled or cancelled. HDI will provide at least 10 days notice. In this event, Client may receive a full refund, or take a credit toward another HDI course. HDI cannot be held responsible for penalties resulting from travel arrangements. Clients cancelling their registration with less than four weeks notice will be subject to a $150.00 USD course processing fee. Clients cancelling their registration within two weeks of course start date and no shows will pay full course rates.

If weather conditions dictate that we have to cancel a training course with short notice, we will immediately release an email letting the participants know. An announcement will also be made available by clicking on the course details available on HDI’s course schedule http://www.thinkhdi.com/certification/trainingCalendar/. Generally the decision will be made the day prior to the start of the course. Under certain circumstances we may have to withhold the decision to cancel a course until the last minute, due to the instructor’s ability to make it to the training facility. For courses starting on a Monday, please make sure to check your email and the HDI website on Sunday evening.

In the event that we do have to cancel a training course at the last minute, your HDI account manager will contact you via phone call to either reschedule you in to an alternate course or provide you with a full refund of the course price.

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