HDI Training Course Details

Member Price: $2,795.00 (USD)

Price: $2,895.00 (USD)

HDI Support Center Director

09/21/2010 - 09/23/2010
8:00AM - 5:00PM

Crystal City Marriott at Reagan National Airport
1999 Jefferson Davis Highway,
Arlington, VA 22202

Course Description

Gaining senior management support and effectively communicating the pivotal role of the support center is crucial to any support operation’s success. For this reason, the support center director must serve as a support leader and strategically align the support center to the organization.

HDI Support Center Director training focuses on the development and execution of strategic plans that will take the organization to the next level. Participants discover how to realize greater return on investment, develop and maintain formal procedures for increased productivity and consistency, and manage customer perceptions.

What You Will Learn:

Assessment strategies for the support center
How to quantify your support center’s value and maximize return on investment
Twelve step process and decision matrix for selecting technologies and vendors
The requirements of an effective service catalog
How to align support strategies with business goals and objectives

Who Should Attend:

Seasoned technical service and support leaders who are responsible for an organization’s overall service delivery and provide strategic direction, financial accountability, and performance reporting
Individuals who are preparing for the HDI Support Center Director certification

Download Course Support Center Director Brochure

Course Cancellation Policy

Full payment is required prior to attendance. In rare instances, a course may be rescheduled or cancelled. HDI will provide at least 10 days notice. In this event, Client may receive a full refund, or take a credit toward another HDI course. HDI cannot be held responsible for penalties resulting from travel arrangements. Clients cancelling their registration with less than four weeks notice will be subject to a $150.00 USD course processing fee. Clients cancelling their registration within two weeks of course start date and no shows will pay full course rates.

If weather conditions dictate that we have to cancel a training course with short notice, we will immediately release an email letting the participants know. An announcement will also be made available by clicking on the course details available on HDI’s course schedule http://www.thinkhdi.com/certification/trainingCalendar/. Generally the decision will be made the day prior to the start of the course. Under certain circumstances we may have to withhold the decision to cancel a course until the last minute, due to the instructor’s ability to make it to the training facility. For courses starting on a Monday, please make sure to check your email and the HDI website on Sunday evening.

In the event that we do have to cancel a training course at the last minute, your HDI account manager will contact you via phone call to either reschedule you in to an alternate course or provide you with a full refund of the course price.

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