HDI-Certified Support Centers

Below is a partial list of organizations that have successfully achieved HDI Support Center Certification.

ABS

ABS is one of the world's leading classification societies, responsible for establishing technical safety standards for the design, construction and operational maintenance of commercial ships and offshore structures. Operating from its corporate headquarters in Houston, TX, ABS relies on a sophisticated computer network to tie together its more than 170 operational offices in 60 countries.

Aetna

Aetna is one of the nation’s leading diversified health care benefits companies, serving approximately 36.7 million people with information and resources to help them make better informed decisions about their health care. Aetna offers a broad range of traditional and consumer-directed health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life and disability plans, and medical management capabilities and health care management services for Medicaid plans. Our customers include employer groups, individuals, college students, part-time and hourly workers, health plans, governmental units, government-sponsored plans and expatriates. The Single Point of Contact (SPOC) is Aetna’s hub for all IT infrastructure problems except hardware failures. SPOC remotely supports 38,000 internal users worldwide including users in Ireland, India, Philippines, United Kingdom and throughout the United States. SPOC is advancing quickly toward their goal of 100% virtual resolution by providing analysts with more innovative tools and products such as a chat room, new self-help products and a web-based password reset system. In 2007, SPOC handled 365,000 calls and successfully resolved 83% of them on first contact.

CDI IT Solutions

CDI IT Solutions is a division of CDI (NYSE:CDI), a leading provider of engineering and IT outsourcing solutions and professional staffing. The company provides IT Consulting, IT Outsourcing and IT Staffing to lead organization optimization of IT infrastructure, reduction of aggregate IT costs, improvement of service levels and reallocation of capital for strategic investment.

Intergraph Solutions Center

Intergraph is the world leader in delivering software and services for the management and visual representation of complex information. Intergraph serves a broad range of clients, including local, regional, and national governments; businesses, both public and private; and security and public safety organizations in over 60 countries around the world. Our commitment to the customers and markets we serve, history of innovation, and proven solutions span 35 years. Headquartered in Huntsville, Alabama, Intergraph employs 3,400 professionals across 30 countries.

Intergraph Solutions Center focuses on providing services to enable our clients to make the right decisions at the right time using the right information. Keeping our customers’ IT infrastructure operational is key to that goal. Organizations need total IT support, whether it’s to support custom systems, consolidate support from multiple vendors, or augment their own staff. Intergraph Solution Center provides total system, hardware, networking, operating system, and applications support. At Intergraph, we recognize that each customer’s needs are different, and we satisfy those needs through our customer-centric approach.

Lockheed Martin Consolidated Help Desk

Headquartered in Bethesda, MD, Lockheed Martin employs about 125,000 people worldwide and is principally engaged in the research, design, development, manufacture and integration of advanced technology systems, products and services.

MCTSSA, Camp Pendleton, CA

Marine Corps Tactical Systems Support Activity (MCTSSA) is a subordinate command of Marine Corps Systems Command at Quantico, VA. It is the USMC's Center for Command, Control, Communications, Computers, and Information (C4I) Systems Interoperability and Integration. In addition to providing technical support to the Marine Corps Operating Forces, they provide technical support to Marine Corps Program Managers in acquiring, developing, testing, fielding, and maintaining C4I Surveillance and Reconnaissance (C4ISR) systems. Additionally, MCTSSA provides technical support for system engineering and integration through their Systems Integration Facility.

National City Corporation

National City Corporation (NYSE: NCC), headquartered in Cleveland, Ohio, is one of the nation's largest financial holding companies. The company operates through an extensive banking network primarily in Ohio, Florida, Illinois, Indiana, Kentucky, Michigan, Missouri and Pennsylvania, and also serves customers in selected markets nationally.

Its core businesses include commercial and retail banking, mortgage financing and servicing, consumer finance and asset management. For more information about National City, visit the company's Web site at www.nationalcity.com.

NEC Fielding Helpdesk Solution Center

NEC Fielding, Ltd. is a provider of largest companies in Japanese IT support service, including network design, outsourcing, support and maintenance for both business and individual users of IT equipment and systems. The Helpdesk Solution Center specializes in its customer's industries as well as support for universal applications.

NTT Communications - OCN Service Center (SENDAI)

NTT Communications is a subsidiary of Nippon Telegraph and Telephone (NTT) Corporation (NYSE: NTT) - one of the world's largest telecommunications companies. NTT Com provides high-quality, technologically advanced network management, security and solution services to consumers, corporations and governments on a global basis, with a special focus on the Asia-Pacific region. Its world-class backbone network, combined with the networks of partner companies around the world, offers access to more than 200 countries. NTT Com Group has more than 30 companies in the Asia-Pacific region, Europe and the Americas. The company has garnered several awards for its leading edge technologies, outstanding performance and customer service, including "Best Global Carrier - 2004."

QAD

QAD delivers value through collaborative commerce for manufacturers, empowering enterprises to integrate diverse business processes and increase profitability. Manufacturers of automotive, food and beverage, consumer, electronics, industrial and medical products use QAD applications at approximately 5400 licensed sites in more than 80 countries and in as many as 26 languages. QAD is the first truly "global" HDI Support Center Certification, with 8 centers around the world having achieved this mark of distinction (the U.S., Spain, the UK, the Netherlands, Hong Kong, Australia, Mexico and Brazil).

Saudi Aramco

Saudi Aramco is one of the largest oil companies in the world and is 100% owned by the government of Saudi Arabia. It is a fully-integrated, global petroleum enterprise and a world leader in exploration and producing, refining, distribution, shipping and marketing. It manages proven reserves of 259.9 billion barrels of crude oil, which is the largest of any company in the world, and it manages the fourth-largest gas reserves in the world at 248.5 trillion cubic feet. Saudi Aramco owns and operates one of the world's largest tanker fleets to help transport its crude oil production. Saudi Aramco has affiliates, joint ventures and subsidiary offices in China, Japan, Netherlands, Philippines, Republic of Korea, Singapore, Malaysia, United Arab Emirates, United Kingdom and the United States. Saudi Aramco also refines and distributes oil products Kingdom-wide to meet domestic daily energy demands.

T-Systems North America

T-Systems North America, a regional division of T-Systems, is a worldwide operating ICT provider. T-Systems NA is wholly owned by Deutsche Telekom AG and operates throughout the Americas with headquarters in Auburn Hills, MI. As Deutsche Telekom's business customer brand, T-Systems has close ties to the T-brand while differentiating itself through the target group and their needs and interests. An individual corporate design that is nonetheless unmistakably linked to Deutsche Telekom, together with an autonomous overall presence in terms of colors and imagery create the T-Systems brand identity. It is the perfect expression of one of Europe’s leading ICT providers – its employees, its services and its aim to serve as "enabler" for its customers.

Verizon Wireless IT Support Center

Verizon Wireless operates the nation’s most reliable wireless network. Headquartered in Basking Ridge, N.J., Verizon Wireless is the largest U.S. wireless company and largest wireless data provider, based on revenues. The company is a joint venture of Verizon Communications (NYSE:VZ) and Vodafone (NYSE and LSE: VOD).