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Welcome and thank you for your interest in the Colorado Springs Chapter of the HDI. CSHDI is the
Colorado Springs local chapter of The HDI. CSHDI provides targeted information about the technologies,
tools, and trends of the help desk and customer support industry.
HDI offers a variety of services to meet the evolving needs of the customer support professional. Some of the
most successful local organizations know that HDI's training, publications, meetings, and membership benefits
are cost-effective ways to inform support staff and help them provide world-class customer service.
HDI Analyst of the Year Award Winner: Josh Reid
In March 2003, a year after his high school graduation, Josh was hired for a Level II
Help Desk position at Schriever Air Force Base. He was skeptical about being hired for a
position he felt was completely out of reach. But with the help of a few friends, his boss,
and his father, Joshua excelled at his new position.
A love of computers and the support of many gave Josh the boost he needed to overcome hurdles,
leading him to a successful 4 year journey of constant concern for his mission of becoming the
best Level II LAN Support Technician at Schriever Air Force Base.
Josh believes his greatest and most important characteristic for his team is his desire for
great customer service and satisfaction.
Are you HDI Certified?
Call Chapter VP of Membership, Victoria Bech, to schedule your professional development today!
719-785-5354
| Colorado Springs |
| Support Center Analyst (SCA) |
Colorado Springs, CO |
6/4/2007-6/5/2007 |
$1395 Non-Member/ $1295 Member |
| Denver |
| Support Center Team Lead (SCTL) |
Denver, CO |
5/7/2007-5/8/2007 |
$1595 Non-Member/ $1495 Member |
| ITIL Foundations Certification |
Denver, CO |
5/9/2007-5/11/2007 |
$1495 Non-Member/$1395 Member |
| Support Center Analyst |
Denver, CO |
6/25/2007-6/26/2007 |
$1395 Non-Member/$1295 Member |
| Support Center Manager |
Denver, CO |
6/27/2007-6/29/2007 |
$1895 Non-Member/$1795 Member |
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