|
2007
Meetings
|
| Date |
Location |
Topic |
Presenters |
Sponsor |
November
14, 2007 |
Dave
&
Buster's |
HDI Analyst of The Year
Click
for Presentation
|
Phil
Gerbyshak
|
|
September
28, 2007 |
Radisson
Valley Forge |
Annual Vendor Fair
Pictures
~ Kirk's
Presentation
Leadership
Council Presentation
|
Kirk
Weisler
|
Our Fabulous Vendors
|
July
18, 2007 |
NutriSystem
Horsham, PA |
I. T. Governance
|
Roundtable
Lou Eggert
USG, Inc.
|
Universal
Solutions Group, Inc.
|
May
30, 2007 |
Virtua
Health
Voorhees, NJ |
Marketing The
Helpdesk/
Business
Alignment
|
Lisa
Welsher
|
TEK
Systems
|
March
14, 2007 |
Wyeth
Frazer, PA |
Data Migration
Gyration: The Path to KCS
|
Tanya Craig
Kathryn Burke-Howe
|
|
January
31, 2007 |
FCC
Training |
Microsoft
Vista Best Practice Deployment and Support
|
Laura
E. Hunter
|
FCC
Training
|
|
2006
Meetings
|
| November 15,
2006 |
Citizens Bank
Park |
HDI Analyst of the Year
Writing Customer Focused E-mail"
|
Leslie
O'Flahavan
|
The
ACM Group
Robert
Half Technology
|
September
13, 2006 |
Radisson
Valley Forge |
Annual Vendor Fair & Luncheon
Click Here for Pictures and
Materials
|
Julie
Mohr
|
|
June
8, 2006 |
CIGNA
Voorhees, NJ |
Walkthrough of CIGNA's help desk and AVAYA presentation
on ACD construction and telephony.
|
Carolyn Laffan
AVAYA
|
|
May
31, 2006 |
Radisson
Valley Forge |
Chapter
Special Event
Engineering ITIL Service Delivery
for your Environment |
The
Diagonal Group |
|
May
10, 2006 |
Univ.
of Penn
School of
Nursing |
HDI's
Customer Satisfaction Index (CSI) |
Ron
Muns |
|
April
5, 2006 |
Virtua Health
Voorhees, NJ |
Roundtable
Discussions: Internally Marketing the Help Desk,
Continuous Improvement, Culture Building
Click
to Download the Notes
Click
Here for Pictures |
Roundtable
Discussions |
|
February
1, 2006 |
Day
& Zimmerman |
Disaster
Planning
Click for Pictures &
Presentation |
John
Copenhaver
DRII |
|
|
2005
Meetings |
| November
17, 2005 |
Franklin
Institute
Philadelphia |
Inspiration and Motivation
w/ Kirk Weisler and
HDI Analyst of the Year Awards - Pictures
Here |
Kirk
Weisler |
Robert
Half
Technology
|
September
29, 2005 |
Radisson
Valley Forge |
No
More Tiers for Support
The KCS Operating Model
Knowledge - Monster or Asset? |
Greg Oxton
Executive Director Consortium
for Service Innovation
|
|
| 7/13/2005 |
Philadelphia
Marriott
West |
Sarbanes
Oxley and the Help Desk
Click
Here for the Presentation |
Robert
Last |
TEK
Systems
|
| 5/17/2005 |
Virtua Health
Voorhees, NJ
Directions |
Six Sigma
Methodology & Tool Box - Practical Applications
Adrienne's
Presentation
Carolyn's
Presentation |
Adrienne
Elberfeld
Master Black Belt |
Spherion
|
| 3/16/005 |
Bentley
Systems
Exton, PA
Map or Directions |
HDI
Certification
Presentation |
Chris
Hediger
Yoh IT Support |
Vector
Networks
|
| 1/12/005 |
Day &
Zimmerman
Philadelphia |
HDAOY
and
Facilitated Discussions |
HDI Officers |
Brookwood
Media Arts
|
| 2004
Meetings |
| 11/10/04 |
Constitution
Center
Philadelphia |
Chapter
Member's Only
Thank You Event |
Tour |
|
| 9/29/04 |
Adam's
Mark
Hotel |
4th
Annual Vendor Fair
Presentation Downloads:
Process
Engineering
Run
it Like a Business |
Lisa
Welsher
Innovative Mgt. Solutions
Click
for Bio |
|
| 7/13/04 |
Virtua Health
Voorhees, NJ |
Panel Discussion:
Problem Management Systems:
AAA
MidAtlantic Presentation
Magic
Service Desk Overview
Peregrine
ServiceCenter |
Eric
Chandler
Marie Clark
Bob Morgan
Richard Taylor
Janet Wright |
Right Answers
|
| 5/12/04 |
Independence
Blue Cross
Philadelphia, PA |
ITIL for the Support
Center Mgr
Download
PDF File |
Jim Kerrigan
Fox IT |
cMango
Services Management
Company
|
| 3/10/04 |
Wyeth,
Frazer, PA |
Knowledge-Centered
Support
Download |
Judy
Benda |
Computer
Aid, Inc.
CAI
|
| 1/14/04 |
ACE INA
Philadelphia |
No Excuses |
Jay
RIfenbary |
|
|
2003 Meetings |
11/12/03
|
Kimmel Center,
Philadelphia |
Tour of the Kimmel
Center
Pictures
Here! |
Kimmel Center |
|
| 9/24/03 |
Adam's Mark Hotel |
3rd Annual Vendor Fair &
Luncheon
Doodle
Exercise |
Kirk Weisler |
|
| 7/23/03 |
Virtua Health
Directions |
"Training & Orientation
Programs", "Metrics & Measurement", "Knowledge DB", and "Self Service
Technology |
Roundtable
Discussions |
Control
F1 |
|
5/14/03 |
Independence
Blue Cross
1901 Market St.
Philadelphia
DIRECTIONS |
Web-Enabled
Customer Support
Click here for Slide Show |
Lou Eggert
HDI DelVal |
Asante
B.T.G. |
|
3/12/03 |
ACE-INA
1600 Chestnut St. Philadelphia |
The
Industry Maturity Model
Click Here for Slide Show |
Ron Muns
HDI |
|
|
1/14/03 |
Virtua Health |
A Grass Roots Journey
to
Best Practices
Click Here for Slide Show |
Carolyn
Ensminger |
|
|
2002 Meetings |
|
11/13/02 |
Devry
University |
Phone, Mail, eMail, or Web:
How Best to Conduct Surveys
Click here for Slide Show |
Dr. Fred
Van Bennekom |
Spherion |
| 9/25/02 |
Adam's Mark
Hotel |
2nd
Annual Vendor Fair
& Luncheon |
Phil
Verghis |
|
| 7/10/02 |
Aramark |
"Help Desk
Hero"
Roundtable |
Group
Problem
Solving |
Aramark |
| 6/5/02 |
CIGNA
2 Liberty
Place
Philadelphia |
Team Building
A 1-Day
Workshop |
The Diagonal Group |
EDP Contract Services |
| 5/8/02 |
Independence
Blue
Cross |
Escalation Ownership |
Ted Morse,
AstraZeneca Pharmeceuticals |
YOH IT Support |
| 3/13/02 |
Aramark |
Retention and Career
Development |
Jean Rall
IHS Helpdesk Services |
|
| 1/30/02 |
First Union
Center |
Tour & Discussion
with a top-notch customer service organization |
First Union |
|
| 1/30/02 |
First Union
Center |
Tour & Discussion
with a top-notch customer service organization |
First Union |
|
|
2001 Meetings |
| 12/6/01 |
Towers Perrin |
Information Protection
- panelist forum discussing risks and vulnerabilities of information security, intrusion
detection, firewall protection, and end-user security risks and vulnerabilities |
Maria Kosanovich -
Courion
Ginny Morano - CSC
Carol Stettler - First Energy |
Performance Technology
Group |
| 10/30/01 |
Concordville
Inn |
"The State of the
Industry" Keynote / Vendor Fair and Luncheon |
Ivy Meadors |
|
| 7/ 11/01 |
CIGNA |
Career Paths for Help
Desk Analysts |
Panel Discussion |
|
| May 2001 |
Blue Cross |
High Tech / High
Touch, Call Management Systems, Reporting for Success |
Roundtable Discussions |
The Diagonal Group |
| Mar 2001 |
Avaya |
Telephony Technologies
and Strategies |
Luis Martinez of Avaya |
Avaya |
| Jan 2001 |
Day & Zimmermann |
Call Management
Systems |
Panel Discussion |
Peregrine |
|
2000 Meetings |
| Nov 2000 |
Penn Mutual |
e-Support |
META Group |
 |
| Sep 2000 |
CIGNA |
CIGNA's Analyst
Training Program |
CIGNA |
Yoh IT Support |
| Jun 2000 |
|
Re-establishment of
chapter |
|
|
