Upcoming Event

Tuesday
January 25, 2011


Analyst of the Year Dinner
Time:6:30 PM – 8:30 PM
Location:City Range | 615 Haywood Road | Greenville, SC 29607
(Get Directions)
RSVP: Click here

We are proud to announce that our chapter has earned the Silver HDI Circle of Excellence Award!

Our Sponsors

We would like to thank our sponsors for their support in 2010!
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White Papers
Featured White Paper of
the Month.

The white paper explains how technology can become a key differentiator when it comes to a call center's productivity and extract an impressive ROI; and how the right technology can address key concerns..

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Thought for the day!


President: Trina Thomason VP Membership: Pat Reynolds
VP Communications: Nathan Gillow VP of Programs: Yolanda Muhammad
VP Finance: Joyce Gunter Webmaster: David Flynn
   

President
Trina Thomason

        Trina Thomason is currently the Director of Help Desk Services and Production Support for Advance America Cash Advance stores. She and her team are responsible for providing internal support for all employees throughout the U.S. and Canada. Prior to becoming the Help Desk Director, Trina held such positions as Help Desk Analyst I & II, Knowledge Engineer, Telecom Specialist and Operations Manager. She is certified in Knowledge Management, Project Management (PMP) and also holds A+ and Net + certifications. She has been involved with local HDI Chapter for approximately 3 years first as VP of Sponsorship and now as President.

Email: president@hdiupstatesc.com

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Joyce GunterVP Finance
Joyce Gunter

        Joyce Gunter is a Client Analyst III at Self Regional Healthcare. She has been employed with Self Regional for over 24 years. Approximately 11 years ago, she stepped into the I.T. world. She and her team of seven maintain the hardware and software support for over 2,000 employees. Joyce is certified as a HEAT Administrator as well as A+ Certified. She has been involved with HDI for over two years as VP of Finance.



Email: vp_finance@hdiupstatesc.com


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VP Membership
Pat Reynolds
Branch Manager Robert Half.

        Pat has been in IT staffing for the last 16 years. During her tenure, she has supported numerous companies with both technical and non-technical call centers. She understands the unique needs of departments that are the first point of contact for both internal and external clients. She has first hand experience in supporting the technical community reach and exceed their service goals to .

Email: VP_VendorRelations@hdiupstatesc.com


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David FlynnVP Communications
Nathan Gillow

        Nathan Gillow is a Graduate Assistant at Bob Jones University. He is pursuing a Masters of Accountancy. He works as a Team Leader for the schools computer department. He also works for an accounting firm part time as their computer technician and auditor. He first experienced HDI through one of the training meetings. He accepted the position as Co-VP of Communications and looks forward to his ability to participate.



Email: VP_Communications@hdiupstatesc.com

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VP of Programs
Yolanda Muhammad

        Yolanda's tenure in support service industry spans over twenty years, both as support service analyst and manager. She has worked with fortune 500 companies in the legal and financial verticals in developing a winning incident and problem management strategies, while creating a notable customer satisfaction track record.
        Utilizing ITIL methodologies and extensive work experience Yolanda identifies areas to improve processes in escalating issue resolution and identify problems. As a user advocate, Yolanda’s ultimate goals are always to restore customer productivity while build winning service management teams to support business areas.

Email: VP_Programs@hdiupstatesc.com


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David FlynnWebmaster
David Flynn

        Responsible for the creation, maintenance, and integrity of the Local Chapter website.  The Chapter Webmaster works closely with all officers to include chapter news, calendars of events, links to HDI, support industry sites and additional educational links.  The Webmaster is responsible for keeping the website current and up-to-date with HDI website.



Email: webmaster@hdiupstatesc.com

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