Welcome Message

Welcome to Iowa Help Desk Chapter, your local association for Help Desk and Client Support professionals. We provide a networking and learning forum, with our monthly round-tables and meetings, newsletters and peer to peer events. Iowa Help Desk Chapter is a member of Help Desk Institute's One Association. Read a letter from the president [more]

Our members work in various positions ranging from first-line associates to help center managers. This diversity provides a wealth of information including commercially available software to call-tracking and billing systems.

IHDC is actively involved in regional and North American Help Desk Institute activities. This affiliation benefits our local chapter by providing direct links to the leaders in our industry and the sharing of best practices new ideas.

Getting involved with IHDC is a an excellent way for both new and established employees as well as managers to keep up with our fast changing industry... [more]

We are a member-driven organization established for Iowa and area Customer Support Professionals to provide a networking forum and programs for the continuous improvement of the Customer Support Industry.

Help Desk Institute (HDI) Iowa Chapter provides targeted information about the technologies, tools, and trends of the help desk and customer support industry in Iowa. HDI offers a variety of services to meet the evolving needs of the customer support professional. Since our inception, hundreds have attended our annual Education Day, Annual Oktoberfest, learned through our networking sessions, and attended our monthly chapter meetings.

Vision Statement

Our active, growing and diverse membership is committed to fostering professionalism and the continuous promotion of sharing and learning.

Think HDI

SPIN WITH HDI!  SPIN is an Online Support Professional Information Network portal for a series of live, interactive, educational web seminars.  [more]

Meetings

Iowa Chapter meetings are generally held on the third Wednesday of the month at the Urbandale Library--meetings include professional presentations providing members with information, networking opportunities, innovation, and inspiration. Join us!  In December, we do not have regularly scheduled meetings. For more information about our monthly chapter meetings, click here

Annual Oktoberfest was a success!  Read about the event and view pictures.