Welcome to HDI Iowa, your local association for Help Desk and Client Support professionals. We provide a networking and learning forum, with our monthly round-tables and meetings, newsletters and peer to peer events. HDI Iowa is a member of Help Desk Institute's One Association.
Our members work in various positions ranging from first-line associates to help center managers. This diversity provides a wealth of information including commercially available software to call-tracking and billing systems.
HDI Iowa is actively involved in regional and North American Help Desk Institute activities. This affiliation benefits our local chapter by providing direct links to the leaders in our industry and the sharing of best practices new ideas. Getting involved with HDI Iowa is a an excellent way for both new and established employees as well as managers to keep up with our fast changing industry. Become a member today!
HDI's content-rich, live webcasts presented by top industry experts and practitioners cover industry best practices, emerging trends, and service leadership. These monthly webinars keep technical service and support professionals up-to-date on key issues and offer training on concepts critical to support organization effectiveness.
HDI special on-line events, like Customer Service Week in October, include a series of related topics scheduled across one or more days, offering in-depth learning experiences. Participate live on the event day and on-demand as your schedule permits.