Register by April 8 for Knowledge Management Foundations May 13-15 in Omaha
The January meeting on Knowledge Management sparked a great interest in learning more about KCS. We heard you request! We have teamed up with HDI to bring Knowledge Management Foundations: KCS Principles to Omaha, NE on May 13 – 15th.
This course is designed for support center professionals, supervisors, managers, and directors responsible for managing their support centers’ resources and improving service. The course will help you adopt a Knowledge-Center Support (KCS) strategy that will shirt your support from a call-centric model to a knowledge-oriented model.
What you will learn
• How to efficiently create and maintain quality, easy-to-find content in the knowledge base
• Ways to motivate support to use the knowledge base and to effectively assess individual and team contributions
• How to articulate the value of knowledge management practices for your organization
• A strategy for sustainable success that minimizes investments in knowledge workflow and maximizes the return
• How to identify and avoid the common pitfalls associated with knowledge management
Cost
The price of the course includes the instructor led 3-day event, the student kit and the cost of the certification exam. $1495 for HDI members and $1595 for non-members.
Register
We need to finalize numbers, please register by April 8, 2009! Click
here to register.
Get approval now and register for the course that will provide you with a set of practical steps for capturing, storing, and successfully reusing mission-critical knowledge.
Officer Elections - VOTE NOW
