Programs and Special
Programs/Events
Special Programs
The
Special Programs Committee, chaired by the VP of Special
Programs, works throughout the year as needed to plan and
offer programs and events to meet the needs of chapter
members. This committee is responsible for planning and
hosting the July Networking Event and December Annual
Meeting, as well as other programs and events that are
offered in addition to the regular monthly meeting schedule
such as chapter-sponsored training.
Please help ensure that
these programs are truly SPECIAL by volunteering to serve on
the committee.
Contact
Tracey Touma, VP of Special Programs, via email at
ttouma@agmc.org
to get involved!
2012 Program Schedule
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Wednesday, June 20, 2012
Our Annual Networking Event!
The return of the Goodtime Cruise!
Cost: $10 per
member and one guest at $10.
Additional guests and
non-members - $20.
Buffet lunch will be provided!
*** RSVP information will be sent soon ***
Parking
details and directions!
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Friday, July 13, 2012 --
7:00pm
Lake County Captains baseball game event
(more details coming soon...)
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Friday, August 17, 2012 --
7:00pm
Akron
Aeros baseball game event
(more details coming soon...)
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Thursday, September 27, 2012 --
(Time TBD)
Re-launch of the chapter: “Experience HDI” Tech
Expo
We will be re-launching the chapter in September
with a special event including vendor booths,
keynote speaker and an IT Executive panel.
(more details coming soon...)
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2012 Past Meetings
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Wednesday, January 18, 2012 -- 1:00pm
to 3:30pm
Meeting Host: New
Horizons, Garfield Heights OH
Topic: Roundtable discussions on technology --
- Technologies we support (mobile, tablets,
networking etc)
- Technologies we use in support (chat, remote support
tools, etc)
Location: New Horizons,
1 Infinity Corporate Centre Drive, Suite 250
Garfield Heights, OH 44125
Last month for the
Feed the Community Drive! Bring your
nonperishable food to be delivered to a local food
bank!
Directions
Total Attendance:
20 |
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Wednesday, February 15, 2012 -- 1:00pm
to 3:30pm
Meeting Host:
Modis
Speaker: Pat Albright, HDI
Topic:
"Drive Behavior That Produces Results"
All too
often, individual and team performance are based on
an incomplete set of metrics. It's an approach that
drives the wrong behaviors and creates an
environment where analysts find ways to “game the
numbers” so their measurements meet expectations,
keeping them under the radar. Operational targets
may be met, but customer satisfaction decreases,
turnover increases, and employee morale sinks to
all-time lows.
This session presents a practical approach using
real data and reports—not theory—that attendees can
put to use right away using the template provided in
the session. You'll learn how to identify a balanced
set of metrics that link to goals and objectives
that are meaningful to the success of your
organization, and how to use the balanced scorecard
approach to drive behaviors that encourage
performance, foster teamwork, and produce results.
Host Location: Modis
3 Summit Park Drive
Independence OH - Level One Auditorium
Directions
Total Attendance:
33 |
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Wednesday, March 21, 2012 -- 1:00pm to
3:30pm
Meeting Host: Kforce
Speaker: Alan Block, UHHS
Topic: "Putting the Team in Charge and It Wasn't a
Disaster"
While we often rely on managers,
trainers, or human resources to create development
plans for our employees, it’s actually the employees
themselves who—when engaged to do so—best develop
themselves and their teammates. In this session,
Alan Block will provide actual examples of
techniques used with the thirty-member service desk
team at the University Hospitals of Cleveland. He
will speak about the Manager for a Day program, the
on-boarding process for new team members (conducted
by the team itself), the Sunshine Club (managed by
the team), meeting delegation, and the resolver team
liaison program. The session will include guidelines
for initiating these developmental engagement
techniques, along with specific examples of success
at UH.
Host Location: Kforce
3 Summit Park Drive
Independence OH - Level One Auditorium
Directions
Total Attendance:
32 |
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Wednesday, April 18, 2012 -- 1:00pm to
3:30pm
Meeting Host: Akron General
Meeting Sponsor: ASPG
Speaker: Mark McVey, PolyOne
Topic: "Moving a Help Desk from
being Out-sourced to In-sourced"
Also -- Officer Elections in April!
Host Location:
Akron General
Directions
Total Attendance: 20 |
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Wednesday, May 16, 2012 -- 1:00pm to
3:30pm
Meeting Host: Parker Hannifin Corporation
Meeting Sponsor: Microsoft
Speaker: Bernie Klinder
Topic: Perspectives on
Virtual Desktops
Bernie Klinder is a Client and Devices Technical
Specialist for Microsoft based in Northeast Ohio,
and working with enterprise customers throughout
Ohio. He will share both industry practices and
trends on virtual desktops, and well as customer
experiences.
Host Location: Parker Hannifin Corporation
6035 Parkland Blvd Mayfield Heights OH
Directions
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