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Hyland
Software
Hyland Software seeks Technical Support Analysts
to be
responsible for fielding and resolving OnBase
issues by
utilizing internal OnBase systems,
troubleshooting utilities,
and support processes. The position requires
close
communication with multiple departments while
maintaining
issue ownership. The Analyst must develop
proficiency in documentation as well as develop
the ability to work
independently on support issues all while
following
departmental policies.
Position Responsibilities:
Provide support to our customers and partners
while being
an advocate for their requests; for anything
related to the
overall well being of their OnBase solution
Maintain ownership and follow through
consistently on
communication of all Support Issues
Continually increase your knowledge of the
OnBase product
suite and other related technologies
Communicate in a courteous and professional
manner that
inspires confidence in your ability to
troubleshoot and resolve
issues
Understand and abide by escalation procedures
and
interdepartmental policies
Utilize the internal OnBase systems during
the technical
support process and find new, innovative ways to
make the
process more efficient
Exhibit strong documentation skills
Required Qualifications:
Strong technical skills
Strong computer skills
Good analytical and organizational skills
Excellent communication and customer service
skills
Customer service experience
Bachelors degree, or equivalent experience
Please submit an online application for
consideration at
http://www.hyland.com/careers/apply.aspx?jobid=101.
(expires 5/31/12)
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