|
Innovation, Wikipedia defines innovation: “ Innovation is a change in the thought process for doing something, or the useful application of new inventions or discoveries. It may refer to an incremental emergent or radical and revolutionary changes in thinking, products, processes, or organizations. “
So what does this mean to the support center in their quest to support their clients and/ or customers? How do we continue to arrive at new and innovated thinking in a world that is demanding more and more from fewer resources? How do we innovate our staff in the support center? What are our executives really thinking? What new and cool technology is arriving on the horizon to innovate our world?
All these will be topics for our chapter meetings this year. We want to supercharge our membership, give you something to think about, and network to discover what those around you are thinking and doing in their work place. We have planned some meetings that will be fun, some that will intrigue you with the technology that is up coming and give you some food for thought from an executive panel. Join us this year on Thursday for lunch at Gen-Probe. You will find it is a very beneficial 2 hours.
Here’s our lineup:
September
Social Networking with Chris Dancy
This session will focus on using social media tools to examine your customers’ satisfaction. Way back in the nineties we would email a survey; but somewhere along the way, our customers started venting on the internet. Some chose to tweet their frustrations, some chose to just leave the organization through sites liked LinkedIn and, much to our surprise, some became fans on Facebook and YouTube!
Here's what we have planned for future meetings >
This year is shaping up to be a fun and innovate year. Join HDI today and you will get even more benefits, in addition to our chapter meetings, you will receive information from the national organization to further innovate your support center.
Linda Hill
President,
HD Chapters of San Diego
HDM Certified
ITIL Foundations Certified |
Service Desk and Social Media, Why You Should Meet Your Users On Their Terms
September 10 - 11:30 to 1:00
Details
|
Today is
