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National HDI

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November 2009 Meeting

Phil Gerbyhak's presentation is avaliable here

September Meeting

The PowerPoint presented by Mary Cruse at this meeting can be downloaded here

July Meeting

The PowerPoint presented by Carl Farmer at this meeting can be downloaded here

April Meeting

The PowerPoint used by Jeff Locke at this meeting can be downloaded here

February Meeting

The PowerPoint used by Tim Shepich can be downloaded here

January Meeting

The PowerPoint used by Kirk Weisler can be downloaded here

Sample Documents

Policies

Publications and Research

Presentations

  • Pandemic Influenza 101 (PPT)
  • The Sounds of Quality(PPT)
  • Achieving Operation Control (PPT)
  • A Must-Do Career Plan(PPT)
  • Victicrat or Rock Star (PDF)
  • Retaining Employees (PPT)
  • Dealing with Difficult Customers(PPT)
  • What is ITIL Service Management?(PDF)
  • Choosing Help Desk Software Presentation (HTM)
  • Resources

  • Customer Service Group (HTM)
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