HDI-SLC
The Salt Lake City Chapter of the Help Desk Institute was organized in April of 2005.
We are encouraged by the level of interest generated by the business community and help desk professionals alike.
Membership in our chapter provides an opportunity for support professionals to meet on a regular basis.
These meetings are designed to allow peers to share ideas and best practices, network and hear presentations on select topics.
Visitors are always welcome. While we encourage vendors to attend and support our meetings, we ask that no "hard selling" take place at these meetings.
Upcoming Meeting
Presenter: Brenda Iniguez
Topic: "ITIL Implementations … Top 10 Things to Consider"
This interactive discussion, will highlight the Top 10 Things to consider in undertaking or participating in an ITIL Implementation, not only the process considerations, but the people and tools aspects as well, including:
Who should be on the team?
What are some ongoing resources for ITIL Implementation support?
Which process should you start first?
Objectives:
Learn the Top considerations for implementing ITIL
Learn the Gotchas and key checklists for ITIL implementations
CMP Acquires HDI
CMP Technology acquired HDI on Tuesday, January 22, for $24.5 million. CMP plans to retain all 38 employees of HDI No changes are expected in day to day operations.
To read more about this acquisition please check out our News page.
Past Meetings
Rich Hand
Scott Mendenhall Click here for the presentation: Happy Employees Create Happy Customers
Robert Rose and Tom Fuhriman Click here for the presentation: Innovations Beyond Knowledge-Centered Support
Niel Nickolaisen Click here for the presentation: Innovation: Chaos or Market Leadership?
Jay Rifenbary
Kevin J. Smith, FrontRange Solutions Click here for the presentation: The Next Generation IT Service Management and Service Desk Solution
Char LaBounty Click here for the ITIM Association presentation: Working with Support Teams Beyond the Service Desk
