SOVA Sponsors

June Meeting Info:

·       Tuesday, June 24th

·         Registration starts at 11:30

·         Meeting Hours - 12:00 to 1:30

·         No cost to attend

·         Lunch: FREE!

·         Richmond, VA

You do not need to be a member to attend

Come see what we're all about

To RSVP or for more information, please contact:

Kristin Kupetz

email: Kristin.Kupetz@gmail.com

Platinum Sponsors

At our June meeting....

Round Table Discussion

So far in 2008, we've brought you great presentations from Kirk Weisler in Williamsburg, Robert Last in Virginia Beach, and Katherine Spencer Lee in Richmond.  

Please join us back in Richmond on Tuesday, June 24th as the Executive Committee provides a mid-year review of what is happening now and what is planned for upcoming events.  Then its time we listen to you!  

Several round table discussions will be held:
SLA's
Disaster Recovery
Improving Morale
Benefits of HDI Membership

Be prepared to network, share your experiences, and learn from peers. Bring your questions, documentation, and real-life examples so we can continue to build the IT Support Community in the Southern Virginia region.

Please RSVP with Kristin Kupetz

Special thanks to June's meeting and lunch sponsor:

At our April meeting....

Management Development for New Managers

with Katherine Spencer Lee

How do you prepare someone for a future management career?

Help desk agents are often promoted due to technical proficiency. Yet these agents often lack people management skills because they have had no formal training, especially if they don't have higher education.

Katherine will discuss best practices for developing new managers, management development training, the importance of soft skills, succession planning, and younger managers working with more experienced staff members.

Contact SOVA President Vivian Pair:

 vgp4g@eservices.virginia.edu

For HDI SOVA Membership Contact:

Kristin Kupetz

email:  Kristin.Kupetz@gmail.com

At our February meeting...

Robert Last, Content Manager, HDI

“Service Desk Maturity Models and Frameworks”

At the February meeting held in Virginia Beach on the 20th, Robert Last presented an exploration of the most pertinent maturity models for the support industry: HDI Support Center Maturity Assessment Model, the ITIL Process Maturity framework, the IT Service Desk Model based on CMM and how CoBIT, and ISO/IEC 20000 impact the Service Desk.

Robert's discussion included tips on where to find tools and techniques to implement the models or frameworks, how to get started with an implementation, and how to measure your progress and define success.

Robert's discussion will include tips on where to find tools and techniques to implement the models or frameworks, how to get started with an implementation, and how to measure your progress and define success.

Contact us for sponsorship opportunities.

The HDI Southern Virginia Chapter (SOVA) was made possible by a group of individuals who were committed to providing IT Service and Support professionals educational and networking opportunities in the southern Virginia area.

Chapter meetings are held throughout southern Virginia on a monthly, rotating basis. HDI membership is not required to attend.

Come see what we're all about

HDI SOVA is dedicated to helping IT service and support professionals by establishing industry best practices, developing certification and training programs based on internationally-recognized standards, and providing members with timely access to valuable industry resources and events.