Past Meeting Presentations
2008 Meeting Presentations
May 2008 Meeting - Problem Management & Focus Group Feedback
Problem Mgmt Handout Problem Maturity Assessment Problem Mgmt Presentation
Measure to Motivate Presentation
March 2008 Meeting - Defining Services for Service Catalog
January 2008 Meeting - Coaching for Improved Performance (no presentation available)
2007 Meeting Presentations
December 2007 Meeting - Who Moved My Cheese & Awards Presentation (no presentation available)
October 2007 Meeting Presentation on ITIL v2, v3, and Business Service Management
Step by Step Guide to Building a CMDB - from Malcolm Fry Note: MS Project Required to Open
September 2007 Meeting Presentation on Move / Add / Change
July 2007 Meeting Presentation on Knowledge Management
July Open Forum Discussion - Scorecards / Dashboards
Sample Dashboard Sample Team Dashboard Sample Individual Dashboard
May 2007 Meeting Presentation on Powering Your CTS Investment
March 2007 Meeting Presentation on Organizational Change - Controlling Your Destiny
January 2007 Meeting Presentation on Metrics & Incident Management
2006 Meeting Presentations
August 2006 Meeting Presentation on Navigating the IT Job Market
June 2006 Meeting Presentation on Asset Management
May 2006 Meeting Presentation on Change and Release Management