InstantForum.NET v4.1.4HDI Member Discussion Roomhttp://www.thinkhdi.com/discussionroom/HDIDiscussion@thinkhdi.comSat, 05 Jul 2008 22:12:25 GMT20http://www.thinkhdi.com/discussionroom/Topic1388-17-1.aspxDoes the HDI ITIL v2 Lite training prepare or 'authorize' one for the ITIL Foundation certification exam? ThanksTue, 15 Apr 2008 13:46:34 GMTJeff Evanshttp://www.thinkhdi.com/discussionroom/Topic1346-17-1.aspxIs the Support Center Manager cert the same as the old HDM certification offered by HDI? What can one expect with the exam (number of questions, passing grade)?Tue, 29 Jan 2008 15:28:45 GMTAdminhttp://www.thinkhdi.com/discussionroom/Topic1348-17-1.aspx<P>From Gerald Crawford:</P><P>To the HDI staff, Had some questions on SCC and figured I was in no rush...so posted instead of calling or emailing. Cause figured also others may be interested in knowing. Also as a suggestion...there should be a main topic in the forums concerning certifications. That way this would not be in the Misc group because I could find nothing applicable to place it under. What I am wondering is that if there is a new company. Like they opened their doors today. Is there a requirement for the SCC for say time in service or anything of that nature? If they are already heading in the right direction and put things in place that gets them on the fast track. They have a comprehensive knowledge management system, and all other things are great. The only aspect that is not tried and tested is really the customers aspect of things and the metrics met (no calls...no metrics). How long would it take to get a really true evaluation for SCC? Thank you Sincerely Jerry Crawford <BR></P><P> </P>Tue, 29 Jan 2008 15:28:45 GMTAdmin