HDI Course Calendar

HDI offers training for help desk, support center, call center, service desk, and desktop support professionals.

Learn industry best practices and standards with HDI's training program. All HDI certification courses include a certification exam. Contact an account manager or call 1.800.248.5667 for personal assistance.

Jun 20, 2013 Oak Brook, IL	Advancing Contact Center Quality Through Monitoring and Coaching Price: $1795 Member price: $1795	Advancing Contact Center Quality Through Monitoring and Coaching Jun 20, 2013 - Jun 21, 2013 8:00 AM - 5:00 PM Location: Hyatt Lodge at McDonald's Campus 2815 Jorie Boulevard Oak Brook, IL 60523 Full Course Description Course cancellation policy
Jun 24, 2013 Coronado, CA	HDI Support Center Analyst Price: $1495 Member price: $1395	HDI Support Center Analyst Jun 24, 2013 - Jun 25, 2013 8:00 AM - 5:00 PM Location: Coronado Island Marriott Resort & Spa 2000 Second Street Coronado, CA 92118 Full Course Description Course cancellation policy
Jun 24, 2013 Oklahoma City, OK	HDI Support Center Analyst Price: $1495 Member price: $1395	HDI Support Center Analyst Jun 24, 2013 - Jun 25, 2013 8:00 AM - 5:00 PM Location: Oklahoma City Marriott 3233 Northwest Expressway Oklahoma City, OK 73112 Full Course Description Course cancellation policy
Jun 26, 2013 Coronado, CA	HDI Support Center Manager Price: $1995 Member price: $1895	HDI Support Center Manager Jun 26, 2013 - Jun 28, 2013 8:00 AM - 5:00 PM Location: Coronado Island Marriott Resort & Spa 2000 Second Street Coronado, CA 92118 Full Course Description Course cancellation policy
Jul 01, 2013 Washington, DC	HDI Support Center Analyst Price: $1495 Member price: $1395	HDI Support Center Analyst Jul 01, 2013 - Jul 02, 2013 8:00 AM - 5:00 PM Location: AFT 555 New Jersey Avenue NW Washington, DC 20001 Full Course Description Course cancellation policy
Jul 15, 2013 Vancouver, BC	HDI Support Center Analyst Price: $1495 Member price: $1395	HDI Support Center Analyst Jul 15, 2013 - Jul 16, 2013 8:00 AM - 5:00 PM Location: TBD Vancouver, BC Full Course Description Course cancellation policy
Jul 15, 2013 Charleston, SC	HDI Support Center Analyst Price: $1495 Member price: $1395	HDI Support Center Analyst Jul 15, 2013 - Jul 16, 2013 8:00 AM - 5:00 PM Location: TBD Charleston, SC Full Course Description Course cancellation policy
Jul 15, 2013 Charlotte, NC	HDI Support Center Analyst Price: $1495 Member price: $1395	HDI Support Center Analyst Jul 15, 2013 - Jul 16, 2013 8:00 AM - 5:00 PM Location: Compass Group 2300 Yorkmont Road Charlotte, NC 28217 Full Course Description Course cancellation policy
Jul 15, 2013 Chicago, IL	HDI Support Center Analyst Price: $1495 Member price: $1395	HDI Support Center Analyst Jul 15, 2013 - Jul 16, 2013 8:00 AM - 5:00 PM Location: TBD Chicago, IL Full Course Description Course cancellation policy
Jul 16, 2013 HDI, Virtual Classroom	Support Center Metrics and Measurements Price: $595 Member price: $545	Support Center Metrics and Measurements Jul 16, 2013 - Jul 18, 2013 11:00 AM - 1:00 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy
Jul 16, 2013 HDI, Virtual Classroom	Building Your Service Catalog Price: $595 Member price: $545	Building Your Service Catalog Jul 16, 2013 - Jul 18, 2013 2:00 PM - 4:00 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy
Jul 17, 2013 Chicago, IL	HDI Support Center Manager Price: $1995 Member price: $1895	HDI Support Center Manager Jul 17, 2013 - Jul 19, 2013 8:00 AM - 5:00 PM Location: TBD Chicago, IL Full Course Description Course cancellation policy
Jul 17, 2013 Charleston, SC	HDI Support Center Analyst Price: $1495 Member price: $1395	HDI Support Center Analyst Jul 17, 2013 - Jul 18, 2013 8:00 AM - 5:00 PM Location: TBD Charleston, SC Full Course Description Course cancellation policy
Jul 17, 2013 Charlotte, NC	HDI Support Center Manager Price: $1995 Member price: $1895	HDI Support Center Manager Jul 17, 2013 - Jul 19, 2013 8:00 AM - 5:00 PM Location: TBD Charlotte, NC Full Course Description Course cancellation policy
Jul 17, 2013 Vancouver, BC	HDI Support Center Manager Price: $1995 Member price: $1895	HDI Support Center Manager Jul 17, 2013 - Jul 19, 2013 8:00 AM - 5:00 PM Location: TBD Vancouver, BC Full Course Description Course cancellation policy