Coaching isn’t just for sports teams. Service and support team leaders and managers engage in coaching regularly. It is a proactive tool to improve and manage performance, and a process to gain accountability and positive action from each and every team member. As a coach, you have the ability to forever influence team members regarding work ethics, work attitudes, technical and people skills and much more. Mastering how to coach, and how to create and sustain a performance culture is critical to the success of your operation.
This hands-on, practical course will highlight processes and best practices for effective coaching and motivation.
These scheduled courses provide students with live, instructor-led training delivered by HDI faculty. Using web conferencing software and an audio bridge, students interact with the instructor without ever leaving their desk.
Facilitated by a faculty member, this one-day, public course allows students to actively participate in exercises and discussions as well as network with peers from other companies.
View the Public Classroom FAQs.
HDI can train your team at your facility, eliminating individual travel costs and putting more control in your hands.
There are no courses scheduled at this time. Please check back later or contact your account manager for immediate assistance.
Date: 6/7 - 6/9/11
Location: Los Angeles Airport Marriott Hotel 5855 West Century Blvd. Los Angeles, CA 90045