Public Classroom FAQs


  1. What meals are provided with the course?

    Your registration fee includes continental breakfast and beverages during the afternoon break.

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  2. What are the hours for the course?

    8:30 AM to 5:00 PM each day. The instructor may end the course early each day depending on the flow of the course. You may sign in at 8:00 AM the first day.

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  3. What is the dress code?

    Business casual attire is recommended. Hotel meeting rooms are generally kept a little cool, so you may want to bring sweater or jacket.

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  4. What materials will I receive, and when will I receive them?

    In addition to a confirmation that your order for a public course has been received, HDI will e-mail you an Attendee Confirmation Letter approximately one week before the course. It includes all the information necessary to prepare for the course. On the first day of the course, you will be given a student guide for the course, a tablet, and pen.

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  5. Will the room have Internet service?

    HDI workshops are designed to be interactive and contain various activities. Internet service is not provided as the use of laptops, PDAs, and cell phones are discouraged during the course delivery.

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  6. Who will be instructing the course?
    All courses are delivered by a member of the HDI faculty. The Attendee Confirmation Letter will include your instructor's name. You can learn more about the individual faculty members on the Meet our Faculty page.
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  7. Will I receive a certificate for attending this course?

    Yes, all attendees who complete the course will be given a Certificate of Completion at the end of the course. This certificate is often used by companies as evidence of the training accomplishment. If a student registers for a course within ten business days of the course, the certificate may have to be mailed to them.

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  8. Is there a discount for lodging or parking?

    No disounted room rates are available. You should utilize your corporate discounts if you have one. Information about the hotel, parking, and directions will be provided in the Attendee Confirmation Letter.

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  9. Why does the course calendar not specify a location for the course?

    The location is normally confirmed 30 days prior to the course start date and the HDI website is updated at that time. The training location is generally at a hotel close to the airport or downtown area.

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  10. What if I cannot attend a class for which I'm registered?

    Full payment is required prior to attendance. Participants cancelling their registration with less than ten days notice will be subject to a $150 course processing fee. No shows will pay full course rates. Your company may send a replacement. Please notify HDI immediately so we can update the roster and course completion certificate and set up the appropriate person for the certification exam.

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  11. Does HDI ever cancel a course?

    In rare instances, a course will be rescheduled or postponed. HDI will provide at least ten days notice. You may receive a full refund or take a credit toward another HDI course. HDI cannot be held responsible for penalties resulting from travel arrangements.

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  12. What if the course is affected by inclement weather?

    If weather conditions dictate that we have to cancel a training course with short notice, we will immediately e-mail participants. Also, an announcement will be posted online. Please go to the Course Calendar and select your class.

    Generally, the decision to cancel a class is made the day before the start date, but we may have to withhold the decision until the last minute based on the instructor’s ability to make it to the training facility. For courses starting on a Monday, please check your email and the HDI website on Sunday evening. In the event that we do have to cancel a training course at the last minute, your HDI account manager will call you to either reschedule or provide you with a full refund of the course price.

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  13. Will the certification exam be offered during the course?

    HDI courses are designed to enhance your skills as a support professional and to assist you in preparing for a certification exam. HDI recommends that attendees take the certification exam within two weeks of the completing the course. However, you will have a 12-week window to complete the exam. You will receive more exam information during your class.

    Note for ITIL certifications: The ITIL Foundation v3 certification exam will be proctored on-site upon the completion of the class.

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  14. What if I fail my certification exam, can I take it again?

    If you do not pass an HDI certification exam, contact the HDI support center at 1.800.248.5667 to order a retake exam for $99. You will retake the exam via the HDI Learning Center. If you do not pass the ITIL Foundation exam offered at the end of your ITIL Foundation course, you may retake the exam through Prometric Testing Centers.

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