Understanding Dependencies: Better Service Through Configuration Management

with Ryan Ogilvie ,
Tuesday, Aug 16, 2016

Register now!

Configuration management is about what you have, but in order to produce better business outcomes, it should also help you understand what your configuration items (CIs) are doing. To better manage IT services, you should know:

  • Detailed information about your CIs 
  • Services those items support
  • How CIs relate to each other and to your services

In this webinar, ITSM consultant Ryan Ogilvie and BMC’s Joy Su, on behalf of BMC partner RightStar Systems, will provide you with the reasons and the ways in which your asset discovery efforts can lead to a better understanding of your systems and services. If you're an asset or configuration manager, a service delivery manager, a desktop support manager, or anyone who wants to develop a better understanding of the why of configuration management:

Register now!

* This webinar is being hosted on HDI's BrightTalk channel. You will need to have a BrightTalk account to register for the webinar. Fortunately, registration is free!


About Our Speaker(s)

RyanOgilvie
Service Management Consultant
As a principal consultant at Blackfriar Consulting, Ryan has applied his expertise on service management not only with his clients but also within the ITSM community as a speaker and author. Blackfriar Consulting provides ITSM training and various workshops to help you enable value for your organization.

Sponsored by

Sponsored by