What Will an ITSM Pro Look Like in 2020 and How Will We Get There?

with Matt Hooper

Tuesday, Sep 20, 2016

Industry luminary Matt Hooper will present information, statistics, and thoughts on where the ITSM pro needs to be by 2020. This look at how the future of service management will change the requirements (elements of Agile, DevOps and Lean) for service and support managers and staff will include an exchange of ideas between Matt and moderator Roy Atkinson, and will allow time for questions from the audience. Matt will also show how a modern ITSM solution enables this transformation.

If you're an IT service manager, a support center or desktop support manager who is looking at future requirements, or anyone in IT service who wants to develop a better understanding of where the industry is going...

* This webinar is being hosted on HDI's BrightTalk channel. You will need to have a BrightTalk account to register for the webinar. Fortunately, registration is free!

About Our Speaker(s)

Matt Hooper

ITSM Product Evangelist

Author, podcaster, blogger, and Twitter addict, Matt Hooper is an engaging international speaker on agile business management, leadership, technology, and customer service. His 20-plus-year career has taken him from help desk analyst to CIO. Matt brings practical and real-world insights for growing and sustaining business outcomes through organizational agility and customer centricity. Matt is known as @VigilantGuy on Twitter and is cohost of the international podcast Hackbiztech.com.

What Will an ITSM Pro Look Like in 2020 and How Will We Get There?

What Will an ITSM Pro Look Like in 2020 and How Will We Get There?

About Our Speaker(s)

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