Date Published October 2, 2017 - Last Updated October 2, 2020
Dear HDI Community,
We were very excited to kick off Customer Service Week (CSW) today, but with the events overnight, we would like to dedicate today’s CSW outreach to a different type of service: community service. Tragedies like the one in Las Vegas—which comes on the heels of the tremendous destruction caused by the hurricanes in Texas, Florida, Puerto Rico, and the Virgin Islands—remind us of how fortunate we are and how we must stand up to serve one another.
We often think of customer service in the commercial context, where customers are the individuals we serve to ensure the sustainability of our organizations. With recent events, it is important to extend the context of customer to include our fellow community members—those we can serve in small to significant ways to help them recover and thrive again.
Here are a few ways you can serve to help those in need:
Thank you for your commitment to service. What you do every day matters, and we at HDI are 100% committed to making the service and support community thrive.
Your partners in service,
The HDI Team
HDI is the first professional association created for the service and support industry. Since its founding in 1989, HDI has remained the source for professional development by offering resources to promote organization-wide success through exceptional customer service. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, and certifying and training thousands of professionals each year. At 150,000 people strong, HDI is a community built by industry peers and leaders that gives its members the resources, knowledge, and drive to be great at what they do.