HDI Service Improvement Award

2015 Service Improvement Award Winner

Spectrum Health

Spectrum Health

Spectrum Health is a not-for-profit health system based in West Michigan, offering a full continuum of care through the Spectrum Health Hospital Group, the Spectrum Health Medical Group, and Priority Health, a health plan provider. The system is comprised of twelve hospitals, 180 ambulatory and service sites, 1,300 physicians and advanced practice providers, and more than 600,000 health plan members. Spectrum Health serves the health of our community with 23,000 employees. In support of a large user base that provides direct patient care, the Information Services Service Desk processes over 26,600 incidents, 49,600 requests, and 60,100 change orders per year.

Experience the award ceremony from FUSION 15.


Service Improvement Award Application

HDI Service Improvement Award

The Service Improvement Award recognizes an organization that has successfully implemented or improved one or more service offerings. There is no limit to the scope of the award beyond service improvement, which could include improved internal process efficiencies or improvements in service quality and the customer experience. The improvement strategy could be based on a published methodology or framework, or it could be a result of innovation within the organization.

The deadline for submissions for the Service Improvement Award is June 30. This award is presented at the annual FUSION Conference in the fall.

Begin the application process

Read the award guidelines and criteria.

For more information on this award or the nomination process, contact us at Awards@ThinkHDI.com.


2016 Award Finalists 

Congratulations to all of the 2016 HDI Service Improvement Award Finalists:

Blackbaud, Inc.

CGI Federal

Farm Credit Mid-America


Past Award Winner

2014 - University of California, Davis