Meetings and Events Calendar

HDI wants to make sure you have access to all of the latest training courses, webcasts, Local Chapter gatherings, Forum meetings, and events that we have to offer.

Use the calendar below to search for HDI happenings by meeting type, keyword, location, and date range of upcoming events. Enter values into the fields below to narrow your search, and find what you’re looking for. Or, don’t use any of the filters and peruse all of the upcoming activities!

If you have any questions, please contact our award-winning HDI Customer Care Center at Support@ThinkHDI.com.






January 2018

HDI Support Center Analyst - Virtual Classroom Training
Course
Jan 22, 2018 11:30 AM EST - Jan 23, 2018 7:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training

February 2018

HDI Support Center Analyst - Washington, DC
Course
Feb 05, 2018 8:00 AM EDT - Feb 06, 2018 5:00 PM EDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
Washington, DC

Course
Feb 05, 2018 8:30 AM EDT - Feb 07, 2018 4:30 PM EDT
HDI Support Center Director training focuses on the development and execution of strategic plans that will take the organization to the next level. Participants discover how to realize greater return on investment, develop and maintain formal procedures for increased productivity and consistency, and manage customer perceptions....
Location
TBD
Toronto, ON

HDI Support Center Manager - Washington, DC
Course
Feb 07, 2018 8:00 AM EDT - Feb 09, 2018 5:00 PM EDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
TBD
Washington, DC

HDI Support Center Manager - Sacramento, CA
Course
Feb 12, 2018 8:00 AM PDT - Feb 14, 2018 5:00 PM PDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
TBD
Sacramento, CA

Course
Feb 12, 2018 8:30 AM EDT - Feb 13, 2018 4:30 PM EDT
This certification verifies that support professionals in a team lead or supervisor role possess the fundamental leadership skills necessary to provide operational support to the organization and the coaching skills necessary to promote staff development. ...
Location
TBD
Toronto, ON

HDI Support Center Manager - Virtual Classroom Training
Course
Feb 12, 2018 11:30 AM EST - Feb 14, 2018 7:30 PM EST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Virtual Classroom Training

Course
Feb 14, 2018 8:30 AM EDT - Feb 16, 2018 4:30 PM EDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
TBD
Toronto, ON

HDI Support Center Analyst - Sacramento, CA
Course
Feb 15, 2018 8:00 AM PDT - Feb 16, 2018 5:00 PM PDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
Sacramento, CA

Course
Feb 21, 2018 8:00 AM CDT - Feb 22, 2018 5:00 PM CDT
This certification verifies that support professionals in a team lead or supervisor role possess the fundamental leadership skills necessary to provide operational support to the organization and the coaching skills necessary to promote staff development. ...
Location
TBD
Chicago, IL

HDI Desktop Support Technician - Virtual Classroom Training
Course
Feb 21, 2018 8:30 AM EST - Feb 22, 2018 4:30 PM EST
This certification verifies that professionals in the desktop support technician role possess the knowledge of customer service and service management processes, as well as the necessary best practices, to provide high quality service and support at the desk-side....
Location
Virtual Classroom Training

Feb 21, 2018 8:30 AM - 4:30 PM EDT
HDI Customer Service Representative training focuses on call handling best practices; communication and listening techniques; documentation, problem solving, and troubleshooting skills; conflict negotiation; and responses to difficult customer behaviors....
Location
TBD
Toronto, ON

Course
Feb 22, 2018 8:30 AM EDT - Feb 23, 2018 4:30 PM EDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
Toronto, ON

March 2018

HDI Support Center Analyst - Virtual Classroom Training
Course
Mar 01, 2018 8:30 AM EST - Mar 02, 2018 4:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training

Course
Mar 05, 2018 8:00 AM EDT - Mar 06, 2018 5:00 PM EDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
Atlanta, GA

Course
Mar 05, 2018 8:00 AM MST - Mar 07, 2018 5:00 PM MST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
TBD
Phoenix, AZ

Course
Mar 07, 2018 8:00 AM EDT - Mar 09, 2018 5:00 PM EDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
TBD
Atlanta, GA

Course
Mar 12, 2018 8:00 AM CDT - Mar 13, 2018 5:00 PM CDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
Dallas, TX

Mar 12, 2018 8:30 AM EDT - Mar 13, 2018 4:30 PM EDT
The technical support professional is a role that individuals assume when they assist with providing support services. This certification verifies that a person in this role understands the skills to serve as an escalation point for providing level 2 or level 3 support. They may work directly with customers or...
Location
TBD
Ottawa, ON

HDI Support Center Manager - Virtual Classroom Training
Course
Mar 13, 2018 8:30 AM EST - Mar 15, 2018 4:30 PM EST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Virtual Classroom Training