Meetings and Events Calendar

HDI wants to make sure you have access to all of the latest training courses, webcasts, Local Chapter gatherings, Forum meetings, and events that we have to offer.

Use the calendar below to search for HDI happenings by meeting type, keyword, location, and date range of upcoming events. Enter values into the fields below to narrow your search, and find what you’re looking for. Or, don’t use any of the filters and peruse all of the upcoming activities!

If you have any questions, please contact our award-winning HDI Customer Care Center at Support@ThinkHDI.com.






March 2017

HDI Support Center Manager - Virtual Classroom Training
Course
Mar 01, 2017 11:30 AM EST - Mar 03, 2017 7:30 PM EST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Virtual Classroom Training

HDI Desktop Support Manager - Virtual Classroom Training
Course
Mar 07, 2017 11:30 AM EST - Mar 09, 2017 7:30 PM EST
Designed for both new and experienced desktop support managers, this course helps desktop support managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments....
Location
Virtual Classroom Training

Course
Mar 08, 2017 8:00 AM EDT - Mar 10, 2017 5:00 PM EDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
ExamWorks
3280 Peachtree Rd.
26th floor, Terminus 100 building
Atlanta, GA 30305

Course
Mar 13, 2017 8:30 AM - Mar 14, 2017 4:30 PM
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Best Western Macies Hotel
1274 Carling Avenue (at Hwy 417)
Ottawa, ON K1Z 7K8

Course
Mar 14, 2017 8:00 AM EDT - Mar 15, 2017 5:00 PM EDT
This certification verifies that professionals in the desktop support technician role possess the knowledge of customer service and service management processes, as well as the necessary best practices, to provide high quality service and support at the desk-side....
Location
Georgia State University
34 Broad Street
11th Floor
Atlanta, GA 30303

KCS Principles - Omaha, NE
Course
Mar 14, 2017 8:00 AM CDT - Mar 16, 2017 5:00 PM CDT
This knowledge management best-practices course will provide support center supervisors, managers, and directors with a set of practical steps for capturing, storing, and successfully reusing knowledge. Participants will learn how to implement a strategy for adopting Knowledge-Centered Support that creates and maintains knowledge as a by-product of the incident management...
Location
CSG International
18020 Burt St
Omaha, NE 68022

HDI Customer Service Representative - Virtual Classroom Training
Course
Mar 14, 2017 8:30 AM - 4:30 PM EST
HDI Customer Service Representative training focuses on call handling best practices; communication and listening techniques; documentation, problem solving, and troubleshooting skills; conflict negotiation; and responses to difficult customer behaviors....
Location
Virtual Classroom Training

Course
Mar 15, 2017 8:00 AM EDT - Mar 17, 2017 5:00 PM EDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
New York Marriott Downtown
85 West Street at Albany Street
New York, NY 10006

Course
Mar 15, 2017 8:30 AM EST - Mar 16, 2017 4:30 PM EST
This dynamic course focuses on the value of a structured, consistent problem solving process. Learn to harness your natural problem solving skills and successfully apply them during applicable and energizing activities. During this two-day course, course participants will participate in a continuous workshop scenario intended to engage and embed each...
Location
Virtual Classroom Training

Course
Mar 20, 2017 8:00 AM MST - Mar 21, 2017 5:00 PM MST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Phoenix Marriott Mesa
200 North Centennial Way
Mesa, AZ 85201

HDI Support Center Team Lead - Washington, DC
Course
Mar 20, 2017 8:00 AM EDT - Mar 21, 2017 5:00 PM EDT
This certification verifies that support professionals in a team lead or supervisor role possess the fundamental leadership skills necessary to provide operational support to the organization and the coaching skills necessary to promote staff development. ...
Location
TBD
Washington, DC

Mar 20, 2017 8:00 AM MST - Mar 21, 2017 5:00 PM MST
Problem management focuses on determining root causes, identifying temporary workarounds, and applying permanent fixes so that incidents don’t happen again....
Location
Phoenix Marriott Mesa
200 North Centennial Way
Mesa, AZ 85201

Course
Mar 22, 2017 8:00 AM MST - Mar 24, 2017 5:00 PM MST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Phoenix Marriott Mesa
200 North Centennial Way
Mesa, AZ 85201

KCS Principles - Mesa, AZ
Course
Mar 22, 2017 8:00 AM MST - Mar 24, 2017 5:00 PM MST
This knowledge management best-practices course will provide support center supervisors, managers, and directors with a set of practical steps for capturing, storing, and successfully reusing knowledge. Participants will learn how to implement a strategy for adopting Knowledge-Centered Support that creates and maintains knowledge as a by-product of the incident management...
Location
Phoenix Marriott Mesa
200 North Centennial Way
Mesa, AZ 85201

KCS Principles - Virtual Classroom Training
Course
Mar 28, 2017 8:30 AM EST - Mar 30, 2017 4:30 PM EST
This knowledge management best-practices course will provide support center supervisors, managers, and directors with a set of practical steps for capturing, storing, and successfully reusing knowledge. Participants will learn how to implement a strategy for adopting Knowledge-Centered Support that creates and maintains knowledge as a by-product of the incident management...
Location
Virtual Classroom Training

April 2017

Course
Apr 03, 2017 8:00 AM EDT - Apr 04, 2017 5:00 PM EDT
The technical support professional is a role that individuals assume when they assist with providing support services. This certification verifies that a person in this role understands the skills to serve as an escalation point for providing level 2 or level 3 support. They may work directly with customers or...
Location
TBD
Washington, DC

HDI Desktop Support Manager - Los Angeles, CA
Course
Apr 03, 2017 8:00 AM PDT - Apr 05, 2017 5:00 PM PDT
Designed for both new and experienced desktop support managers, this course helps desktop support managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments....
Location
TBD
Los Angeles, CA

HDI Desktop Support Technician - Los Angeles, CA
Course
Apr 06, 2017 8:00 AM PDT - Apr 07, 2017 5:00 PM PDT
This certification verifies that professionals in the desktop support technician role possess the knowledge of customer service and service management processes, as well as the necessary best practices, to provide high quality service and support at the desk-side....
Location
TBD
Los Angeles, CA

Course
Apr 06, 2017 8:00 AM EDT - Apr 07, 2017 5:00 PM EDT
This certification verifies that professionals in the desktop support technician role possess the knowledge of customer service and service management processes, as well as the necessary best practices, to provide high quality service and support at the desk-side....
Location
TBD
Raleigh, NC

HDI Support Center Analyst - Washington, DC
Course
Apr 10, 2017 8:00 AM EDT - Apr 11, 2017 5:00 PM EDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
Washington, DC