Meetings and Events Calendar

HDI wants to make sure you have access to all of the latest training courses, webcasts, Local Chapter gatherings, Forum meetings, and events that we have to offer.

Use the calendar below to search for HDI happenings by meeting type, keyword, location, and date range of upcoming events. Enter values into the fields below to narrow your search, and find what you’re looking for. Or, don’t use any of the filters and peruse all of the upcoming activities!

If you have any questions, please contact our award-winning HDI Customer Care Center at Support@ThinkHDI.com.






April 2017

HDI Technical Support Professional - Virtual Classroom Training
Course
Apr 24, 2017 8:30 AM EST - Apr 25, 2017 4:30 PM EST
The technical support professional is a role that individuals assume when they assist with providing support services. This certification verifies that a person in this role understands the skills to serve as an escalation point for providing level 2 or level 3 support. They may work directly with customers or...
Location
Virtual Classroom Training

HDI Certified Instructor - Virtual Classroom Training
Course
Apr 26, 2017 12:00 PM EST - Apr 28, 2017 2:00 PM EST
During this three-day intensive course, you will learn how to effectively deliver HDI certification and training courses. The Certified Instructor program reinforces concepts and best practices of the service and support industry, while also teaches successful facilitation techniques. Upon completing the Certified Instructor course, you will be able to facilitate...
Location
Virtual Classroom Training

Apr 27, 2017 10:00 AM - 2:00 PM
Survive and Thrive when faced with major incidents! Kepner-Tregoe® Troubleshooting Methodology Overview Most organizations claim to ‘have a defined process’ for solving problems and making decisions. When actual situations arise, the team members still resort to “what comes to their mind.” Kepner-Tregoe (KT) introduces a systematic approach to troubleshoot and resolve customer issues...
Location
Toronto Police Headquarters
40 College St
Toronto, ON M5G 2J3

May 2017

HDI Problem Management Professional - Virtual Classroom Training
Course
May 01, 2017 11:00 AM EST - May 02, 2017 8:00 PM EST
Problem management focuses on determining root causes, identifying temporary workarounds, and applying permanent fixes so that incidents don’t happen again....
Location
Virtual Classroom Training

HDI Support Center Director - National Harbor, MD
Course
May 07, 2017 8:00 AM EDT - May 09, 2017 5:00 PM EDT
HDI Support Center Director training focuses on the development and execution of strategic plans that will take the organization to the next level. Participants discover how to realize greater return on investment, develop and maintain formal procedures for increased productivity and consistency, and manage customer perceptions....
Location
Gaylord National Harbor Hotel and Convention Center (HDI Annual Conference)
201 Waterfront Street
National Harbor, MD 20745

HDI Desktop Support Manager - National Harbor, MD
Course
May 07, 2017 8:00 AM EDT - May 09, 2017 5:00 PM EDT
Designed for both new and experienced desktop support managers, this course helps desktop support managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments....
Location
Gaylord National Harbor Hotel and Convention Center (HDI Annual Conference)
201 Waterfront Street
National Harbor, MD 20745

KCS Principles - National Harbor, MD
Course
May 07, 2017 8:00 AM EDT - May 09, 2017 5:00 PM EDT
This knowledge management best-practices course will provide support center supervisors, managers, and directors with a set of practical steps for capturing, storing, and successfully reusing knowledge. Participants will learn how to implement a strategy for adopting Knowledge-Centered Support that creates and maintains knowledge as a by-product of the incident management...
Location
Gaylord National Harbor Hotel and Convention Center (HDI Annual Conference)
201 Waterfront Street
National Harbor, MD 20745

HDI Support Center Manager - National Harbor, MD
Course
May 07, 2017 8:00 AM EDT - May 09, 2017 5:00 PM EDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Gaylord National Harbor Hotel and Convention Center (HDI Annual Conference)
201 Waterfront Street
National Harbor, MD 20745

HDI Problem Management Professional - National Harbor, MD
Course
May 08, 2017 8:00 AM EDT - May 09, 2017 5:00 PM EDT
Problem management focuses on determining root causes, identifying temporary workarounds, and applying permanent fixes so that incidents don’t happen again....
Location
Gaylord National Harbor Hotel and Convention Center (HDI Annual Conference)
201 Waterfront Street
National Harbor, MD 20745

HDI Support Center Team Lead - National Harbor, MD
Course
May 08, 2017 8:00 AM EDT - May 09, 2017 5:00 PM EDT
This certification verifies that support professionals in a team lead or supervisor role possess the fundamental leadership skills necessary to provide operational support to the organization and the coaching skills necessary to promote staff development. ...
Location
Gaylord National Harbor Hotel and Convention Center (HDI Annual Conference)
201 Waterfront Street
National Harbor, MD 20745

HDI 2017 Conference & Expo - National Harbor, MD
Conference
May 09, 2017 5:00 PM EDT - May 12, 2017 5:30 PM EDT
Location
Gaylord National Harbor Hotel and Convention Center (HDI Annual Conference)
201 Waterfront Street
National Harbor, MD 20745

HDI Desktop Support Technician - Virtual Classroom Training
Course
May 17, 2017 8:30 AM EST - May 18, 2017 4:30 PM EST
This certification verifies that professionals in the desktop support technician role possess the knowledge of customer service and service management processes, as well as the necessary best practices, to provide high quality service and support at the desk-side....
Location
Virtual Classroom Training

Course
May 22, 2017 8:00 AM MDT - May 24, 2017 5:00 PM MDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
TBD
Denver, CO

HDI Desktop Support Manager - Virtual Classroom Training
Course
May 23, 2017 8:30 AM EST - May 25, 2017 4:30 PM EST
Designed for both new and experienced desktop support managers, this course helps desktop support managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments....
Location
Virtual Classroom Training

HDI Desktop Support Manager - Virtual Classroom Training
Course
May 23, 2017 8:30 AM EST - May 25, 2017 4:30 PM EST
Designed for both new and experienced desktop support managers, this course helps desktop support managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments....
Location
Virtual Classroom Training

Course
May 24, 2017 8:00 AM MST - May 25, 2017 5:00 PM MST
This certification verifies that professionals in the desktop support technician role possess the knowledge of customer service and service management processes, as well as the necessary best practices, to provide high quality service and support at the desk-side....
Location
TBD
Phoenix, AZ

Course
May 25, 2017 8:00 AM MDT - May 26, 2017 5:00 PM MDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
Denver, CO

June 2017

HDI Support Center Team Lead - Virtual Classroom Training
Course
Jun 01, 2017 8:30 AM EST - Jun 02, 2017 4:30 PM EST
This certification verifies that support professionals in a team lead or supervisor role possess the fundamental leadership skills necessary to provide operational support to the organization and the coaching skills necessary to promote staff development. ...
Location
Virtual Classroom Training

HDI Support Center Team Lead - Virtual Classroom Training
Course
Jun 01, 2017 8:30 AM EST - Jun 02, 2017 4:30 PM EST
This certification verifies that support professionals in a team lead or supervisor role possess the fundamental leadership skills necessary to provide operational support to the organization and the coaching skills necessary to promote staff development. ...
Location
Virtual Classroom Training

Course
Jun 05, 2017 8:00 AM EDT - Jun 06, 2017 5:00 PM EDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
Atlanta, GA