Meetings and Events Calendar

HDI wants to make sure you have access to all of the latest training courses, webcasts, Local Chapter gatherings, Forum meetings, and events that we have to offer.

Use the calendar below to search for HDI happenings by meeting type, keyword, location, and date range of upcoming events. Enter values into the fields below to narrow your search, and find what you’re looking for. Or, don’t use any of the filters and peruse all of the upcoming activities!

If you have any questions, please contact our award-winning HDI Customer Care Center at Support@ThinkHDI.com.






January 2017

HDI Support Center Manager - Virtual Classroom Training
Course
Jan 18, 2017 8:30 AM EST - Jan 20, 2017 4:30 PM EST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Virtual Classroom Training

KCS Principles - Virtual Classroom Training
Course
Jan 23, 2017 11:30 AM EST - Jan 25, 2017 7:30 PM EST
This knowledge management best-practices course will provide support center supervisors, managers, and directors with a set of practical steps for capturing, storing, and successfully reusing knowledge. Participants will learn how to implement a strategy for adopting Knowledge-Centered Support that creates and maintains knowledge as a by-product of the incident management...
Location
Virtual Classroom Training

KCS Principles - Denver, CO
Course
Jan 24, 2017 8:00 AM MDT - Jan 26, 2017 5:00 PM MDT
This knowledge management best-practices course will provide support center supervisors, managers, and directors with a set of practical steps for capturing, storing, and successfully reusing knowledge. Participants will learn how to implement a strategy for adopting Knowledge-Centered Support that creates and maintains knowledge as a by-product of the incident management...
Location
Renaissance Denver Stapleton Hotel
3801 Quebec Street
Denver, CO 80207

HDI Support Center Analyst - Los Angeles, CA
Course
Jan 26, 2017 8:00 AM PDT - Jan 27, 2017 5:00 PM PDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

February 2017

HDI Support Center Manager - Washington, DC
Course
Feb 01, 2017 8:00 AM EDT - Feb 03, 2017 5:00 PM EDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
TBD
Washington, DC

Course
Feb 01, 2017 8:30 AM EDT - Feb 03, 2017 4:30 PM EDT
HDI Support Center Director training focuses on the development and execution of strategic plans that will take the organization to the next level. Participants discover how to realize greater return on investment, develop and maintain formal procedures for increased productivity and consistency, and manage customer perceptions....
Location
TBD
Toronto, ON

HDI Support Center Team Lead - Virtual Classroom Training
Course
Feb 02, 2017 11:30 AM EST - Feb 03, 2017 7:30 PM EST
HDI Support Center Team Lead training ensures that participants learn how to deliver exceptional customer support, promote process improvement, coach for success, and take charge of the day-to-day operational activities of a team. This course is designed for support professionals who need to develop fundamental management and leadership skills....
Location
Virtual Classroom Training

Course
Feb 06, 2017 8:30 AM EDT - Feb 08, 2017 4:30 PM EDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
TBD
Toronto, ON

HDI Support Center Analyst - Virtual Classroom Training
Course
Feb 07, 2017 11:30 AM EST - Feb 08, 2017 7:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training

Course
Feb 09, 2017 8:00 AM CDT - Feb 10, 2017 5:00 PM CDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Houston ISD
4400 W. 18th Street
Houston, TX 77092

HDI Support Center Manager - Sacramento, CA
Course
Feb 13, 2017 8:00 AM PDT - Feb 15, 2017 5:00 PM PDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
TBD
Sacramento, CA

Course
Feb 13, 2017 8:00 AM CDT - Feb 14, 2017 5:00 PM CDT
HDI Support Center Team Lead training ensures that participants learn how to deliver exceptional customer support, promote process improvement, coach for success, and take charge of the day-to-day operational activities of a team. This course is designed for support professionals who need to develop fundamental management and leadership skills....
Location
TBD
Chicago, IL

Course
Feb 13, 2017 8:00 AM EDT - Feb 14, 2017 5:00 PM EDT
HDI Desktop Support Technician training focuses on key support center processes and concepts to improve overall support operations, as well as customer service and interpersonal skills that improve the customer's experience....
Location
TBD
Washington, DC

Feb 13, 2017 8:30 AM EDT - Feb 14, 2017 4:30 PM EDT
Problem management focuses on determining root causes, identifying temporary workarounds, and applying permanent fixes so that incidents don’t happen again....
Location
TBD
Toronto, ON

HDI Desktop Support Manager - Washington, DC
Course
Feb 15, 2017 8:00 AM EDT - Feb 17, 2017 5:00 PM EDT
Designed for both new and experienced desktop support managers, this course helps desktop support managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments....
Location
TBD
Washington, DC

HDI Problem Management Professional - Virtual Classroom Training
Course
Feb 15, 2017 8:00 AM EST - Feb 16, 2017 5:00 PM EST
Problem management focuses on determining root causes, identifying temporary workarounds, and applying permanent fixes so that incidents don’t happen again....
Location
Virtual Classroom Training

HDI Support Center Analyst - Sacramento, CA
Course
Feb 16, 2017 8:00 AM PDT - Feb 17, 2017 5:00 PM PDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
Sacramento, CA

Course
Feb 21, 2017 8:30 AM EDT - Feb 22, 2017 4:30 PM EDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
Toronto, ON

HDI Desktop Support Technician - Virtual Classroom Training
Course
Feb 22, 2017 11:30 AM EST - Feb 23, 2017 7:30 PM EST
HDI Desktop Support Technician training focuses on key support center processes and concepts to improve overall support operations, as well as customer service and interpersonal skills that improve the customer's experience....
Location
Virtual Classroom Training

Course
Feb 27, 2017 8:00 AM EDT - Feb 28, 2017 5:00 PM EDT
The HDI Technical Support Professional training focuses on service management best practices, emphasizing responsive incident escalation, the importance of metrics measurement, knowledge management, problem management, improving teamwork, and stress management....
Location
TBD
Atlanta, GA