Meetings and Events Calendar

HDI wants to make sure you have access to all of the latest training courses, webcasts, Local Chapter gatherings, Forum meetings, and events that we have to offer.

Use the calendar below to search for HDI happenings by meeting type, keyword, location, and date range of upcoming events. Enter values into the fields below to narrow your search, and find what you’re looking for. Or, don’t use any of the filters and peruse all of the upcoming activities!

If you have any questions, please contact our award-winning HDI Customer Care Center at Support@ThinkHDI.com.






July 2017

HDI Support Center Team Lead - San Antonio, TX
Course
Jul 27, 2017 8:00 AM CDT - Jul 28, 2017 5:00 PM CDT
This certification verifies that support professionals in a team lead or supervisor role possess the fundamental leadership skills necessary to provide operational support to the organization and the coaching skills necessary to promote staff development. ...
Location
New Horizons Learning Center
2727 NW Loop 410
San Antonio, TX 78230

KCS Principles - Sacramento, CA
Course
Jul 31, 2017 8:00 AM PDT - Aug 02, 2017 5:00 PM PDT
This knowledge management best-practices course will provide support center supervisors, managers, and directors with a set of practical steps for capturing, storing, and successfully reusing knowledge. Participants will learn how to implement a strategy for adopting Knowledge-Centered Service that creates and maintains knowledge as a by-product of the incident management...
Location
Legislative Data Center
1100 J Street
Sacramento, CA 95814

HDI Support Center Analyst - Virtual Classroom Training
Course
Jul 31, 2017 8:30 AM EST - Aug 01, 2017 4:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training

HDI Support Center Analyst - Virtual Classroom Training
Course
Jul 31, 2017 8:30 AM EST - Aug 01, 2017 4:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training

August 2017

KCS Principles - Natick, MA
Course
Aug 01, 2017 8:00 PM EDT - Aug 03, 2017 5:00 PM EDT
This knowledge management best-practices course will provide support center supervisors, managers, and directors with a set of practical steps for capturing, storing, and successfully reusing knowledge. Participants will learn how to implement a strategy for adopting Knowledge-Centered Service that creates and maintains knowledge as a by-product of the incident management...
Location
Courtyard by Marriott Boston Natick
342 Speen Street
Natick, MA 01760

KCS Principles - Virtual Classroom Training
Course
Aug 02, 2017 8:30 AM EST - Aug 04, 2017 4:30 PM EST
This knowledge management best-practices course will provide support center supervisors, managers, and directors with a set of practical steps for capturing, storing, and successfully reusing knowledge. Participants will learn how to implement a strategy for adopting Knowledge-Centered Service that creates and maintains knowledge as a by-product of the incident management...
Location
Virtual Classroom Training

HDI Desktop Support Manager - Virtual Classroom Training
Course
Aug 02, 2017 11:30 AM EST - Aug 04, 2017 7:30 PM EST
Designed for both new and experienced desktop support managers, this course helps desktop support managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments....
Location
Virtual Classroom Training

HDI Support Center Team Lead - Virtual Classroom Training
Course
Aug 07, 2017 11:30 AM EST - Aug 08, 2017 7:30 PM EST
This certification verifies that support professionals in a team lead or supervisor role possess the fundamental leadership skills necessary to provide operational support to the organization and the coaching skills necessary to promote staff development. ...
Location
Virtual Classroom Training

Course
Aug 09, 2017 8:00 AM CDT - Aug 11, 2017 5:00 PM CDT
HDI Support Center Director training focuses on the development and execution of strategic plans that will take the organization to the next level. Participants discover how to realize greater return on investment, develop and maintain formal procedures for increased productivity and consistency, and manage customer perceptions....
Location
Chicago Marriott Downtown Magnificent Mile
540 North Michigan Ave
Chicago, IL 60611

KCS Foundation - Virtual Classroom Training
Course
Aug 09, 2017 11:00 AM - 5:30 PM EST
HDI's KCS Foundation course provides support center supervisors, managers, and directors with knowledge management best practices....
Location
Virtual Classroom Training

HDI Desktop Support Technician - Virtual Classroom Training
Course
Aug 14, 2017 11:30 AM EST - Aug 15, 2017 7:30 PM EST
This certification verifies that professionals in the desktop support technician role possess the knowledge of customer service and service management processes, as well as the necessary best practices, to provide high quality service and support at the desk-side....
Location
Virtual Classroom Training

HDI Support Center Manager - Virtual Classroom Training
Course
Aug 16, 2017 11:30 AM EST - Aug 18, 2017 7:30 PM EST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Virtual Classroom Training

Course
Aug 23, 2017 8:00 AM CDT - Aug 25, 2017 5:00 PM CDT
Designed for both new and experienced desktop support managers, this course helps desktop support managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments....
Location
TBD
Chicago, IL

HDI Certified Instructor - Colorado Springs, CO
Course
Aug 23, 2017 8:00 AM MDT - Aug 24, 2017 5:00 PM MDT
During this three-day intensive course, you will learn how to effectively deliver HDI certification and training courses. The Certified Instructor program reinforces concepts and best practices of the service and support industry, while also teaches successful facilitation techniques. Upon completing the Certified Instructor course, you will be able to facilitate...
Location
HDI Headquarters
121 South Tejon Street
Suite 1100
Colorado Springs, CO 80903

HDI Problem Management Professional - Virtual Classroom Training
Course
Aug 23, 2017 11:00 AM EST - Aug 24, 2017 8:00 PM EST
Problem management focuses on determining root causes, identifying temporary workarounds, and applying permanent fixes so that incidents don’t happen again....
Location
Virtual Classroom Training

HDI Support Center Team Lead - Washington, DC
Course
Aug 28, 2017 8:00 AM EDT - Aug 29, 2017 5:00 PM EDT
This certification verifies that support professionals in a team lead or supervisor role possess the fundamental leadership skills necessary to provide operational support to the organization and the coaching skills necessary to promote staff development. ...
Location
TBD
Washington, DC

HDI Support Center Analyst - Virtual Classroom Training
Course
Aug 28, 2017 11:30 AM EST - Aug 29, 2017 7:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training

Course
Aug 29, 2017 8:00 AM CDT - Aug 31, 2017 5:00 PM CDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
TBD
Omaha, NE

Course
Aug 29, 2017 8:00 AM PDT - Aug 30, 2017 5:00 PM PDT
This certification verifies that professionals in the desktop support technician role possess the knowledge of customer service and service management processes, as well as the necessary best practices, to provide high quality service and support at the desk-side....
Location
TBD
Irvine, CA

HDI Technical Support Professional - Virtual Classroom Training
Course
Aug 30, 2017 11:30 AM EST - Aug 31, 2017 7:30 PM EST
The technical support professional is a role that individuals assume when they assist with providing support services. This certification verifies that a person in this role understands the skills to serve as an escalation point for providing level 2 or level 3 support. They may work directly with customers or...
Location
Virtual Classroom Training