Meetings and Events Calendar

HDI wants to make sure you have access to all of the latest training courses, webcasts, Local Chapter gatherings, Forum meetings, and events that we have to offer.

Use the calendar below to search for HDI happenings by meeting type, keyword, location, and date range of upcoming events. Enter values into the fields below to narrow your search, and find what you’re looking for. Or, don’t use any of the filters and peruse all of the upcoming activities!

If you have any questions, please contact our award-winning HDI Customer Care Center at Support@ThinkHDI.com.






September 2017

Sep 21, 2017 11:30 AM - 1:00 PM MDT
The HDI Rio Grande Chapter invites local Information Technology service and support professionals to join us for our September, 2017 meeting. Cost: free to members and $10 for non-members, payable by PayPal or check to HDI Rio Grande Chapter. Lunch will be provided courtesy of HDI Rio Grande. Please RSVP by September...
Location
TIG
2731 Broadway Blvd NE
Albuquerque, NM 87107

Course
Sep 25, 2017 8:00 AM CDT - Sep 26, 2017 5:00 PM CDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Beacon Hill Staffing Group
14841 North Dallas Parkway
Dallas, TX 75254

KCS Principles - Virtual Classroom Training
Course
Sep 25, 2017 8:30 AM EST - Sep 27, 2017 4:30 PM EST
This knowledge management best-practices course will provide support center supervisors, managers, and directors with a set of practical steps for capturing, storing, and successfully reusing knowledge. Participants will learn how to implement a strategy for adopting Knowledge-Centered Service that creates and maintains knowledge as a by-product of the incident management...
Location
Virtual Classroom Training

HDI Desktop Support Technician - Virtual Classroom Training
Course
Sep 25, 2017 8:30 AM EST - Sep 26, 2017 4:30 PM EST
This certification verifies that professionals in the desktop support technician role possess the knowledge of customer service and service management processes, as well as the necessary best practices, to provide high quality service and support at the desk-side....
Location
Virtual Classroom Training

HDI Desktop Support Manager - Virtual Classroom Training
Course
Sep 27, 2017 8:30 AM EST - Sep 29, 2017 4:30 PM EST
Designed for both new and experienced desktop support managers, this course helps desktop support managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments....
Location
Virtual Classroom Training

October 2017

KCS Foundation - Virtual Classroom Training
Course
Oct 05, 2017 9:00 AM - 3:30 PM EST
HDI's KCS Foundation course provides support center supervisors, managers, and directors with knowledge management best practices....
Location
Virtual Classroom Training

HDI Support Center Analyst - Virtual Classroom Training
Course
Oct 11, 2017 11:30 AM EST - Oct 12, 2017 7:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training

HDI Problem Management Professional - Virtual Classroom Training
Course
Oct 16, 2017 8:00 AM EST - Oct 17, 2017 5:00 PM EST
Problem management focuses on determining root causes, identifying temporary workarounds, and applying permanent fixes so that incidents don’t happen again....
Location
Virtual Classroom Training

Course
Oct 16, 2017 8:30 AM - Oct 17, 2017 4:30 PM
This certification verifies that support professionals in a team lead or supervisor role possess the fundamental leadership skills necessary to provide operational support to the organization and the coaching skills necessary to promote staff development. ...
Location
Best Western Macies Hotel
1274 Carling Avenue (at Hwy 417)
Ottawa, ON K1Z 7K8

HDI Support Center Manager - Virtual Classroom Training
Course
Oct 18, 2017 8:30 AM EST - Oct 20, 2017 4:30 PM EST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Virtual Classroom Training

Course
Oct 18, 2017 8:30 AM - Oct 19, 2017 4:30 PM
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Residence Inn Ottawa Airport
1172 Walkley Road
Ottawa, ON K1V 2P7

Course
Oct 19, 2017 8:00 AM MST - Oct 20, 2017 5:00 PM MST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
Phoenix, AZ

HDI Technical Support Professional - Virtual Classroom Training
Course
Oct 23, 2017 8:30 AM EST - Oct 24, 2017 4:30 PM EST
The technical support professional is a role that individuals assume when they assist with providing support services. This certification verifies that a person in this role understands the skills to serve as an escalation point for providing level 2 or level 3 support. They may work directly with customers or...
Location
Virtual Classroom Training

Course
Oct 25, 2017 8:00 AM PDT - Oct 26, 2017 5:00 PM PDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
Portland, OR

Course
Oct 29, 2017 8:00 AM EDT - Oct 31, 2017 5:00 PM EDT
Designed for both new and experienced desktop support managers, this course helps desktop support managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments....
Location
Rosen Shingle Creek (FUSION Conference)
9939 Universal Boulevard
Orlando, FL 32819

KCS Principles - Orlando, FL
Course
Oct 29, 2017 8:00 AM EDT - Oct 31, 2017 5:00 PM EDT
This knowledge management best-practices course will provide support center supervisors, managers, and directors with a set of practical steps for capturing, storing, and successfully reusing knowledge. Participants will learn how to implement a strategy for adopting Knowledge-Centered Service that creates and maintains knowledge as a by-product of the incident management...
Location
Rosen Shingle Creek (FUSION Conference)
9939 Universal Boulevard
Orlando, FL 32819

Course
Oct 29, 2017 8:00 AM EDT - Oct 31, 2017 5:00 PM EDT
HDI Support Center Director training focuses on the development and execution of strategic plans that will take the organization to the next level. Participants discover how to realize greater return on investment, develop and maintain formal procedures for increased productivity and consistency, and manage customer perceptions....
Location
Rosen Shingle Creek (FUSION Conference)
9939 Universal Boulevard
Orlando, FL 32819

Course
Oct 29, 2017 8:00 AM EDT - Oct 31, 2017 5:00 PM EDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Rosen Shingle Creek (FUSION Conference)
9939 Universal Boulevard
Orlando, FL 32819

Oct 30, 2017 8:00 AM EDT - Oct 31, 2017 5:00 PM EDT
Problem management focuses on determining root causes, identifying temporary workarounds, and applying permanent fixes so that incidents don’t happen again....
Location
Rosen Shingle Creek (FUSION Conference)
9939 Universal Boulevard
Orlando, FL 32819

Conference
Oct 31, 2017 12:00 AM EDT - Nov 03, 2017 11:30 PM EDT
Location
Rosen Shingle Creek (FUSION Conference)
9939 Universal Boulevard
Orlando, FL 32819