Meetings and Events Calendar

HDI wants to make sure you have access to all of the latest training courses, webcasts, Local Chapter gatherings, Forum meetings, and events that we have to offer.

Use the calendar below to search for HDI happenings by meeting type, keyword, location, and date range of upcoming events. Enter values into the fields below to narrow your search, and find what you’re looking for. Or, don’t use any of the filters and peruse all of the upcoming activities!

If you have any questions, please contact our award-winning HDI Customer Care Center at Support@ThinkHDI.com.






November 2017

HDI Support Center Analyst - Alpharetta, GA
Course
Nov 27, 2017 8:00 AM EDT - Nov 28, 2017 5:00 PM EDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
KaVo Kerr
4425 Alexander Dr
Ste. 100
Alpharetta, GA 30040

Course
Nov 27, 2017 8:00 AM MDT - Nov 29, 2017 5:00 PM MDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Renaissance Denver Stapleton Hotel
3801 Quebec Street
Denver, CO 80207

HDI Support Center Director - Los Angeles, CA
Course
Nov 28, 2017 8:00 AM PDT - Nov 30, 2017 5:00 PM PDT
HDI Support Center Director training focuses on the development and execution of strategic plans that will take the organization to the next level. Participants discover how to realize greater return on investment, develop and maintain formal procedures for increased productivity and consistency, and manage customer perceptions....
Location
Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

HDI Support Center Manager - Virtual Classroom Training
Course
Nov 29, 2017 11:30 AM EST - Dec 01, 2017 7:30 PM EST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Virtual Classroom Training

Course
Nov 30, 2017 8:00 AM MDT - Dec 01, 2017 5:00 PM MDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Renaissance Denver Stapleton Hotel
3801 Quebec Street
Denver, CO 80207

December 2017

Course
Dec 04, 2017 8:00 AM CDT - Dec 05, 2017 5:00 PM CDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
The Aberdeen Building
4201 Spring Valley
First Floor Main Conference Room
Dallas, TX 75244

HDI Support Center Analyst - Arlington, VA
Course
Dec 04, 2017 8:00 AM EDT - Dec 05, 2017 5:00 PM EDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Crystal City Marriott at Reagan National Airport
1999 Jefferson Davis Highway
Arlington, VA 22202

HDI Support Center Analyst - Virtual Classroom Training
Course
Dec 04, 2017 8:30 AM EST - Dec 05, 2017 4:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training

HDI Support Center Analyst - Virtual Classroom Training
Course
Dec 04, 2017 8:30 AM EST - Dec 05, 2017 4:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training

HDI Support Center Analyst - Montréal, QC
Course
Dec 05, 2017 8:30 AM - Dec 06, 2017 4:30 PM
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Auberge Royal Versailles
7200 Sherbrooke Est
Montréal, QC H1N 1E7

Course
Dec 06, 2017 8:00 AM CDT - Dec 08, 2017 5:00 PM CDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
The Aberdeen Building
4201 Spring Valley
First Floor Main Conference Room
Dallas, TX 75244

HDI Support Center Manager - Arlington, VA
Course
Dec 06, 2017 8:00 AM EDT - Dec 08, 2017 5:00 PM EDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Crystal City Marriott at Reagan National Airport
1999 Jefferson Davis Highway
Arlington, VA 22202

HDI Desktop Support Technician - Virtual Classroom Training
Course
Dec 06, 2017 8:30 AM EST - Dec 07, 2017 4:30 PM EST
This certification verifies that professionals in the desktop support technician role possess the knowledge of customer service and service management processes, as well as the necessary best practices, to provide high quality service and support at the desk-side....
Location
Virtual Classroom Training

Course
Dec 07, 2017 8:00 AM MDT - Dec 08, 2017 5:00 PM MDT
This certification verifies that professionals in the desktop support technician role possess the knowledge of customer service and service management processes, as well as the necessary best practices, to provide high quality service and support at the desk-side....
Location
Renaissance Denver Stapleton Hotel
3801 Quebec Street
Denver, CO 80207

Course
Dec 13, 2017 8:00 AM CDT - Dec 14, 2017 5:00 PM CDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Infinite Campus
4321 109th Ave NE
Blaine, MN 55449

Dec 14, 2017 4:00 PM - 6:00 PM MDT
The HDI Rio Grande Chapter invites local Information Technology service and support professionals to join us for our annual awards ceremony on December 14, 2017. Cost: free to members and $10 for non-members, payable by PayPal or check to HDI Rio Grande Chapter. Lunch will be provided courtesy of HDI Rio Grande....
Location
CNM Workforce Training Center
5600 Eagle Rock Ave NE
Albuquerque, NM 87113

HDI Desktop Support Technician - Virtual Classroom Training
Course
Dec 19, 2017 8:30 AM EST - Dec 20, 2017 4:30 PM EST
This certification verifies that professionals in the desktop support technician role possess the knowledge of customer service and service management processes, as well as the necessary best practices, to provide high quality service and support at the desk-side....
Location
Virtual Classroom Training

HDI Customer Service Representative - Virtual Classroom Training
Course
Dec 19, 2017 11:30 AM - 7:30 PM EST
HDI Customer Service Representative training focuses on call handling best practices; communication and listening techniques; documentation, problem solving, and troubleshooting skills; conflict negotiation; and responses to difficult customer behaviors....
Location
Virtual Classroom Training

January 2018

HDI Support Center Manager - Virtual Classroom Training
Course
Jan 17, 2018 8:30 AM EST - Jan 19, 2018 4:30 PM EST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Virtual Classroom Training

HDI Support Center Analyst - Virtual Classroom Training
Course
Jan 22, 2018 11:30 AM EST - Jan 23, 2018 7:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training