Meetings and Events Calendar

HDI wants to make sure you have access to all of the latest training courses, webcasts, Local Chapter gatherings, Forum meetings, and events that we have to offer.

Use the calendar below to search for HDI happenings by meeting type, keyword, location, and date range of upcoming events. Enter values into the fields below to narrow your search, and find what you’re looking for. Or, don’t use any of the filters and peruse all of the upcoming activities!

If you have any questions, please contact our award-winning HDI Customer Care Center at Support@ThinkHDI.com.






July 2017

Course
Jul 10, 2017 8:00 AM CDT - Jul 11, 2017 5:00 PM CDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
Chicago, IL

KCS Principles - Irvine, CA
Course
Jul 10, 2017 8:00 AM PDT - Jul 12, 2017 5:00 PM PDT
This knowledge management best-practices course will provide support center supervisors, managers, and directors with a set of practical steps for capturing, storing, and successfully reusing knowledge. Participants will learn how to implement a strategy for adopting Knowledge-Centered Service that creates and maintains knowledge as a by-product of the incident management...
Location
TBD
Irvine, CA

Course
Jul 10, 2017 8:00 AM EDT - Jul 11, 2017 5:00 PM EDT
This certification verifies that professionals in the desktop support technician role possess the knowledge of customer service and service management processes, as well as the necessary best practices, to provide high quality service and support at the desk-side....
Location
TBD
Washington, DC

Course
Jul 10, 2017 8:30 AM EDT - Jul 11, 2017 4:30 PM EDT
This certification verifies that support professionals in a team lead or supervisor role possess the fundamental leadership skills necessary to provide operational support to the organization and the coaching skills necessary to promote staff development. ...
Location
TBD
Toronto, ON

HDI Desktop Support Manager - Virtual Classroom Training
Course
Jul 10, 2017 11:30 AM EST - Jul 12, 2017 7:30 PM EST
Designed for both new and experienced desktop support managers, this course helps desktop support managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments....
Location
Virtual Classroom Training

Course
Jul 11, 2017 8:00 AM CDT - Jul 12, 2017 5:00 PM CDT
Problem management focuses on determining root causes, identifying temporary workarounds, and applying permanent fixes so that incidents don’t happen again....
Location
New Orleans Downtown Marriott at the Convention Center
859 Convention Center Blvd
New Orleans, LA 70130

HDI Desktop Support Manager - Washington, DC
Course
Jul 12, 2017 8:00 AM EDT - Jul 14, 2017 5:00 PM EDT
Designed for both new and experienced desktop support managers, this course helps desktop support managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments....
Location
TBD
Washington, DC

Course
Jul 12, 2017 8:00 AM CDT - Jul 14, 2017 5:00 PM CDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
TBD
Chicago, IL

Course
Jul 12, 2017 8:30 AM EDT - Jul 13, 2017 4:30 PM EDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
Toronto, ON

Course
Jul 13, 2017 8:00 AM PDT - Jul 14, 2017 5:00 PM PDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
Irvine, CA

HDI Desktop Support Technician - Virtual Classroom Training
Course
Jul 13, 2017 11:30 AM EST - Jul 14, 2017 7:30 PM EST
This certification verifies that professionals in the desktop support technician role possess the knowledge of customer service and service management processes, as well as the necessary best practices, to provide high quality service and support at the desk-side....
Location
Virtual Classroom Training

HDI Support Center Manager - Los Angeles, CA
Course
Jul 17, 2017 8:00 AM PDT - Jul 19, 2017 5:00 PM PDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
TBD
Los Angeles, CA

HDI Support Center Manager - Mississauga, ON
Course
Jul 17, 2017 8:30 AM - Jul 19, 2017 4:30 PM
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Hilton Garden Inn Toronto/Mississauga
100 Traders Blvd
Mississauga, ON L4Z 2H7

HDI Support Center Analyst - Virtual Classroom Training
Course
Jul 17, 2017 8:30 AM EST - Jul 18, 2017 4:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training

HDI Support Center Manager - Virtual Classroom Training
Course
Jul 19, 2017 8:30 AM EST - Jul 21, 2017 4:30 PM EST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Virtual Classroom Training

HDI Support Center Analyst - Los Angeles, CA
Course
Jul 20, 2017 8:00 AM PDT - Jul 21, 2017 5:00 PM PDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
Los Angeles, CA

Jul 24, 2017 8:00 AM CDT - Jul 25, 2017 5:00 PM CDT
Problem management focuses on determining root causes, identifying temporary workarounds, and applying permanent fixes so that incidents don’t happen again....
Location
TBD
Chicago, IL

HDI Technical Support Professional - Virtual Classroom Training
Course
Jul 24, 2017 11:30 AM EST - Jul 25, 2017 7:30 PM EST
The technical support professional is a role that individuals assume when they assist with providing support services. This certification verifies that a person in this role understands the skills to serve as an escalation point for providing level 2 or level 3 support. They may work directly with customers or...
Location
Virtual Classroom Training

HDI Support Center Analyst - San Francisco, CA
Course
Jul 25, 2017 8:00 AM PDT - Jul 26, 2017 5:00 PM PDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
San Francisco, CA

HDI Support Center Team Lead - San Francisco, CA
Course
Jul 27, 2017 8:00 AM PDT - Jul 28, 2017 5:00 PM PDT
This certification verifies that support professionals in a team lead or supervisor role possess the fundamental leadership skills necessary to provide operational support to the organization and the coaching skills necessary to promote staff development. ...
Location
TBD
San Francisco, CA