Meetings and Events Calendar

HDI wants to make sure you have access to all of the latest training courses, webcasts, Local Chapter gatherings, Forum meetings, and events that we have to offer.

Use the calendar below to search for HDI happenings by meeting type, keyword, location, and date range of upcoming events. Enter values into the fields below to narrow your search, and find what you’re looking for. Or, don’t use any of the filters and peruse all of the upcoming activities!

If you have any questions, please contact our award-winning HDI Customer Care Center at Support@ThinkHDI.com.






February 2017

Support Center Metrics and Measurements - Virtual Classroom Training
Course
Feb 28, 2017 9:00 AM - 3:30 PM EST
This course is designed to identify the metrics that every support center should be using to measure individual, team, and organizational performance. The course will introduce key performance indicators and will identify the important types of questions to ask when analyzing data. Discover which support center metrics are important, how...
Location
Virtual Classroom Training

March 2017

HDI Support Center Manager - Virtual Classroom Training
Course
Mar 01, 2017 11:30 AM EST - Mar 03, 2017 7:30 PM EST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Virtual Classroom Training

Course
Mar 06, 2017 8:00 AM EDT - Mar 07, 2017 5:00 PM EDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
Atlanta, GA

Course
Mar 06, 2017 8:30 AM EDT - Mar 07, 2017 4:30 PM EDT
HDI Support Center Team Lead training ensures that participants learn how to deliver exceptional customer support, promote process improvement, coach for success, and take charge of the day-to-day operational activities of a team. This course is designed for support professionals who need to develop fundamental management and leadership skills....
Location
TBD
Ottawa, ON

HDI Certified Instructor - Colorado Springs, CO
Course
Mar 07, 2017 8:00 AM MDT - Mar 09, 2017 5:00 PM MDT
During this three-day intensive course, you will learn how to effectively deliver HDI certification and training courses. The Certified Instructor program reinforces concepts and best practices of the service and support industry, while also teaches successful facilitation techniques. Upon completing the Certified Instructor course, you will be able to facilitate...
Location
TBD
Colorado Springs, CO

HDI Desktop Support Manager - Virtual Classroom Training
Course
Mar 07, 2017 11:30 AM EST - Mar 09, 2017 7:30 PM EST
Designed for both new and experienced desktop support managers, this course helps desktop support managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments....
Location
Virtual Classroom Training

Course
Mar 08, 2017 8:00 AM EDT - Mar 10, 2017 5:00 PM EDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
TBD
Atlanta, GA

Course
Mar 13, 2017 8:00 AM CDT - Mar 14, 2017 5:00 PM CDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
Dallas, TX

Course
Mar 13, 2017 8:30 AM EDT - Mar 14, 2017 4:30 PM EDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
Ottawa, ON

HDI Customer Service Representative - Virtual Classroom Training
Course
Mar 14, 2017 8:30 AM - 4:30 PM EST
HDI Customer Service Representative training focuses on call handling best practices; communication and listening techniques; documentation, problem solving, and troubleshooting skills; conflict negotiation; and responses to difficult customer behaviors....
Location
Virtual Classroom Training

Course
Mar 15, 2017 8:00 AM CDT - Mar 17, 2017 5:00 PM CDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
TBD
Dallas, TX

Course
Mar 15, 2017 8:00 AM EDT - Mar 17, 2017 5:00 PM EDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
TBD
New York, NY

Course
Mar 15, 2017 8:30 AM EST - Mar 16, 2017 4:30 PM EST
This dynamic course focuses on the value of a structured, consistent problem solving process. Learn to harness your natural problem solving skills and successfully apply them during applicable and energizing activities. During this two-day course, course participants will participate in a continuous workshop scenario intended to engage and embed each...
Location
Virtual Classroom Training

Mar 20, 2017 8:00 AM MST - Mar 21, 2017 5:00 PM MST
Problem management focuses on determining root causes, identifying temporary workarounds, and applying permanent fixes so that incidents don’t happen again....
Location
Phoenix Marriott Mesa
200 North Centennial Way
Mesa, AZ 85201

Course
Mar 20, 2017 8:00 AM MST - Mar 21, 2017 5:00 PM MST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Phoenix Marriott Mesa
200 North Centennial Way
Mesa, AZ 85201

Course
Mar 20, 2017 8:00 AM CDT - Mar 21, 2017 5:00 PM CDT
HDI Support Center Team Lead training ensures that participants learn how to deliver exceptional customer support, promote process improvement, coach for success, and take charge of the day-to-day operational activities of a team. This course is designed for support professionals who need to develop fundamental management and leadership skills....
Location
TBD
Dallas, TX

HDI Support Center Team Lead - Washington, DC
Course
Mar 20, 2017 8:00 AM EDT - Mar 21, 2017 5:00 PM EDT
HDI Support Center Team Lead training ensures that participants learn how to deliver exceptional customer support, promote process improvement, coach for success, and take charge of the day-to-day operational activities of a team. This course is designed for support professionals who need to develop fundamental management and leadership skills....
Location
TBD
Washington, DC

Course
Mar 22, 2017 8:00 AM MST - Mar 24, 2017 5:00 PM MST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Phoenix Marriott Mesa
200 North Centennial Way
Mesa, AZ 85201

KCS Principles - Dallas, TX
Course
Mar 22, 2017 8:00 AM CDT - Mar 24, 2017 5:00 PM CDT
This knowledge management best-practices course will provide support center supervisors, managers, and directors with a set of practical steps for capturing, storing, and successfully reusing knowledge. Participants will learn how to implement a strategy for adopting Knowledge-Centered Support that creates and maintains knowledge as a by-product of the incident management...
Location
TBD
Dallas, TX

KCS Principles - Mesa, AZ
Course
Mar 22, 2017 8:00 AM MST - Mar 24, 2017 5:00 PM MST
This knowledge management best-practices course will provide support center supervisors, managers, and directors with a set of practical steps for capturing, storing, and successfully reusing knowledge. Participants will learn how to implement a strategy for adopting Knowledge-Centered Support that creates and maintains knowledge as a by-product of the incident management...
Location
Phoenix Marriott Mesa
200 North Centennial Way
Mesa, AZ 85201