Meetings and Events Calendar

HDI wants to make sure you have access to all of the latest training courses, webcasts, Local Chapter gatherings, Forum meetings, and events that we have to offer.

Use the calendar below to search for HDI happenings by meeting type, keyword, location, and date range of upcoming events. Enter values into the fields below to narrow your search, and find what you’re looking for. Or, don’t use any of the filters and peruse all of the upcoming activities!

If you have any questions, please contact our award-winning HDI Customer Care Center at Support@ThinkHDI.com.






August 2017

HDI Technical Support Professional - Virtual Classroom Training
Course
Aug 30, 2017 11:30 AM EST - Aug 31, 2017 7:30 PM EST
The technical support professional is a role that individuals assume when they assist with providing support services. This certification verifies that a person in this role understands the skills to serve as an escalation point for providing level 2 or level 3 support. They may work directly with customers or...
Location
Virtual Classroom Training

Course
Aug 31, 2017 8:00 AM PDT - Sep 01, 2017 5:00 PM PDT
This certification verifies that support professionals in a team lead or supervisor role possess the fundamental leadership skills necessary to provide operational support to the organization and the coaching skills necessary to promote staff development. ...
Location
TBD
Irvine, CA

September 2017

HDI Support Center Manager - Virtual Classroom Training
Course
Sep 06, 2017 11:30 AM EST - Sep 08, 2017 7:30 PM EST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Virtual Classroom Training

KCS Principles - Seattle, WA
Course
Sep 11, 2017 8:00 AM PDT - Sep 13, 2017 5:00 PM PDT
This knowledge management best-practices course will provide support center supervisors, managers, and directors with a set of practical steps for capturing, storing, and successfully reusing knowledge. Participants will learn how to implement a strategy for adopting Knowledge-Centered Service that creates and maintains knowledge as a by-product of the incident management...
Location
Courtyard Seattle Downtown/Lake Union
925 Westlake Ave North
Seattle, WA 98109

Course
Sep 11, 2017 8:00 AM EDT - Sep 12, 2017 5:00 PM EDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
Atlanta, GA

HDI Certified Instructor - Virtual Classroom Training
Course
Sep 11, 2017 1:00 PM EST - Sep 13, 2017 3:00 PM EST
During this three-day intensive course, you will learn how to effectively deliver HDI certification and training courses. The Certified Instructor program reinforces concepts and best practices of the service and support industry, while also teaches successful facilitation techniques. Upon completing the Certified Instructor course, you will be able to facilitate...
Location
Virtual Classroom Training

Course
Sep 13, 2017 8:00 AM EDT - Sep 15, 2017 5:00 PM EDT
HDI Support Center Director training focuses on the development and execution of strategic plans that will take the organization to the next level. Participants discover how to realize greater return on investment, develop and maintain formal procedures for increased productivity and consistency, and manage customer perceptions....
Location
TBD
New York, NY

Course
Sep 13, 2017 8:00 AM EDT - Sep 15, 2017 5:00 PM EDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
TBD
Atlanta, GA

Course
Sep 14, 2017 8:00 AM PDT - Sep 15, 2017 5:00 PM PDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
Seattle, WA

HDI Customer Service Representative - Virtual Classroom Training
Course
Sep 14, 2017 8:30 AM - 4:30 PM EST
HDI Customer Service Representative training focuses on call handling best practices; communication and listening techniques; documentation, problem solving, and troubleshooting skills; conflict negotiation; and responses to difficult customer behaviors....
Location
Virtual Classroom Training

Course
Sep 18, 2017 8:00 AM EDT - Sep 19, 2017 5:00 PM EDT
This certification verifies that professionals in the desktop support technician role possess the knowledge of customer service and service management processes, as well as the necessary best practices, to provide high quality service and support at the desk-side....
Location
TBD
Washington, DC

Course
Sep 18, 2017 8:00 AM PDT - Sep 20, 2017 5:00 PM PDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
TBD
Seattle, WA

HDI Desktop Support Manager - Washington, DC
Course
Sep 20, 2017 8:00 AM EDT - Sep 22, 2017 5:00 PM EDT
Designed for both new and experienced desktop support managers, this course helps desktop support managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments....
Location
TBD
Washington, DC

Course
Sep 20, 2017 8:00 AM EDT - Sep 22, 2017 5:00 PM EDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
TBD
New York, NY

KCS Principles - Virtual Classroom Training
Course
Sep 20, 2017 8:30 AM EST - Sep 22, 2017 4:30 PM EST
This knowledge management best-practices course will provide support center supervisors, managers, and directors with a set of practical steps for capturing, storing, and successfully reusing knowledge. Participants will learn how to implement a strategy for adopting Knowledge-Centered Service that creates and maintains knowledge as a by-product of the incident management...
Location
Virtual Classroom Training

Course
Sep 25, 2017 8:00 AM EDT - Sep 26, 2017 5:00 PM EDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
Lansing, MI

Course
Sep 25, 2017 8:00 AM EDT - Sep 26, 2017 5:00 PM EDT
Problem management focuses on determining root causes, identifying temporary workarounds, and applying permanent fixes so that incidents don’t happen again....
Location
TBD
Washington, DC

Course
Sep 25, 2017 8:00 AM CDT - Sep 26, 2017 5:00 PM CDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
Dallas, TX

Course
Sep 25, 2017 8:30 AM EST - Sep 26, 2017 4:30 PM EST
This dynamic course focuses on the value of a structured, consistent problem solving process. Learn to harness your natural problem solving skills and successfully apply them during applicable and energizing activities. During this two-day course, course participants will participate in a continuous workshop scenario intended to engage and embed each...
Location
Virtual Classroom Training

HDI Desktop Support Technician - Virtual Classroom Training
Course
Sep 25, 2017 8:30 AM EST - Sep 26, 2017 4:30 PM EST
This certification verifies that professionals in the desktop support technician role possess the knowledge of customer service and service management processes, as well as the necessary best practices, to provide high quality service and support at the desk-side....
Location
Virtual Classroom Training