Meetings and Events Calendar

HDI wants to make sure you have access to all of the latest training courses, webcasts, Local Chapter gatherings, Forum meetings, and events that we have to offer.

Use the calendar below to search for HDI happenings by meeting type, keyword, location, and date range of upcoming events. Enter values into the fields below to narrow your search, and find what you’re looking for. Or, don’t use any of the filters and peruse all of the upcoming activities!

If you have any questions, please contact our award-winning HDI Customer Care Center at Support@ThinkHDI.com.






June 2017

Course
Jun 19, 2017 8:00 AM EDT - Jun 20, 2017 5:00 PM EDT
This certification verifies that support professionals in a team lead or supervisor role possess the fundamental leadership skills necessary to provide operational support to the organization and the coaching skills necessary to promote staff development. ...
Location
TBD
Atlanta, GA

KCS Principles - Virtual Classroom Training
Course
Jun 19, 2017 11:30 AM EST - Jun 21, 2017 7:30 PM EST
This knowledge management best-practices course will provide support center supervisors, managers, and directors with a set of practical steps for capturing, storing, and successfully reusing knowledge. Participants will learn how to implement a strategy for adopting Knowledge-Centered Support that creates and maintains knowledge as a by-product of the incident management...
Location
Virtual Classroom Training

HDI Support Center Manager - Washington, DC
Course
Jun 21, 2017 8:00 AM EDT - Jun 23, 2017 5:00 PM EDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
TBD
Washington, DC

HDI Support Center Manager - Charlotte, NC
Course
Jun 21, 2017 8:00 AM EDT - Jun 23, 2017 5:00 PM EDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
TEKsystems
200 S College Street
Ste. 1200
Charlotte, NC 28202

KCS Principles - Atlanta, GA
Course
Jun 21, 2017 8:00 AM EDT - Jun 23, 2017 5:00 PM EDT
This knowledge management best-practices course will provide support center supervisors, managers, and directors with a set of practical steps for capturing, storing, and successfully reusing knowledge. Participants will learn how to implement a strategy for adopting Knowledge-Centered Support that creates and maintains knowledge as a by-product of the incident management...
Location
TBD
Atlanta, GA

HDI Customer Service Representative - Virtual Classroom Training
Course
Jun 22, 2017 11:30 AM - 7:30 PM EST
HDI Customer Service Representative training focuses on call handling best practices; communication and listening techniques; documentation, problem solving, and troubleshooting skills; conflict negotiation; and responses to difficult customer behaviors....
Location
Virtual Classroom Training

Course
Jun 26, 2017 8:00 AM CDT - Jun 27, 2017 5:00 PM CDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
Dallas, TX

HDI Problem Management Professional - Virtual Classroom Training
Course
Jun 27, 2017 8:00 AM EST - Jun 28, 2017 5:00 PM EST
Problem management focuses on determining root causes, identifying temporary workarounds, and applying permanent fixes so that incidents don’t happen again....
Location
Virtual Classroom Training

Course
Jun 28, 2017 8:00 AM CDT - Jun 30, 2017 5:00 PM CDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
TBD
Dallas, TX

July 2017

Course
Jul 10, 2017 8:00 AM CDT - Jul 11, 2017 5:00 PM CDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
Chicago, IL

Course
Jul 10, 2017 8:30 AM EDT - Jul 11, 2017 4:30 PM EDT
This certification verifies that support professionals in a team lead or supervisor role possess the fundamental leadership skills necessary to provide operational support to the organization and the coaching skills necessary to promote staff development. ...
Location
TBD
Toronto, ON

Course
Jul 11, 2017 8:00 AM CDT - Jul 12, 2017 5:00 PM CDT
Problem management focuses on determining root causes, identifying temporary workarounds, and applying permanent fixes so that incidents don’t happen again....
Location
TBD
New Orleans, LA

Course
Jul 12, 2017 8:00 AM CDT - Jul 14, 2017 5:00 PM CDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
TBD
Chicago, IL

Course
Jul 12, 2017 8:30 AM EDT - Jul 13, 2017 4:30 PM EDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
Toronto, ON

HDI Support Center Manager - Los Angeles, CA
Course
Jul 17, 2017 8:00 AM PDT - Jul 19, 2017 5:00 PM PDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
TBD
Los Angeles, CA

Course
Jul 17, 2017 8:30 AM EDT - Jul 19, 2017 4:30 PM EDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
TBD
Toronto, ON

HDI Support Center Manager - Virtual Classroom Training
Course
Jul 19, 2017 8:30 AM EST - Jul 21, 2017 4:30 PM EST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Virtual Classroom Training

HDI Support Center Analyst - Los Angeles, CA
Course
Jul 20, 2017 8:00 AM PDT - Jul 21, 2017 5:00 PM PDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
Los Angeles, CA

Jul 24, 2017 8:00 AM CDT - Jul 25, 2017 5:00 PM CDT
Problem management focuses on determining root causes, identifying temporary workarounds, and applying permanent fixes so that incidents don’t happen again....
Location
TBD
Chicago, IL

HDI Technical Support Professional - Virtual Classroom Training
Course
Jul 24, 2017 11:30 AM EST - Jul 25, 2017 7:30 PM EST
The technical support professional is a role that individuals assume when they assist with providing support services. This certification verifies that a person in this role understands the skills to serve as an escalation point for providing level 2 or level 3 support. They may work directly with customers or...
Location
Virtual Classroom Training