Meetings and Events Calendar

HDI wants to make sure you have access to all of the latest training courses, webcasts, Local Chapter gatherings, Forum meetings, and events that we have to offer.

Use the calendar below to search for HDI happenings by meeting type, keyword, location, and date range of upcoming events. Enter values into the fields below to narrow your search, and find what you’re looking for. Or, don’t use any of the filters and peruse all of the upcoming activities!

If you have any questions, please contact our award-winning HDI Customer Care Center at Support@ThinkHDI.com.






March 2017

Mar 22, 2017 8:30 AM EDT - Mar 23, 2017 4:30 PM EDT
Problem management focuses on determining root causes, identifying temporary workarounds, and applying permanent fixes so that incidents don’t happen again....
Location
TBD
Ottawa, ON

KCS Principles - Virtual Classroom Training
Course
Mar 28, 2017 8:30 AM EST - Mar 30, 2017 4:30 PM EST
This knowledge management best-practices course will provide support center supervisors, managers, and directors with a set of practical steps for capturing, storing, and successfully reusing knowledge. Participants will learn how to implement a strategy for adopting Knowledge-Centered Support that creates and maintains knowledge as a by-product of the incident management...
Location
Virtual Classroom Training

April 2017

Course
Apr 03, 2017 8:00 AM EDT - Apr 04, 2017 5:00 PM EDT
The HDI Technical Support Professional training focuses on service management best practices, emphasizing responsive incident escalation, the importance of metrics measurement, knowledge management, problem management, improving teamwork, and stress management....
Location
TBD
Washington, DC

HDI Desktop Support Manager - Los Angeles, CA
Course
Apr 03, 2017 8:00 AM PDT - Apr 05, 2017 5:00 PM PDT
Designed for both new and experienced desktop support managers, this course helps desktop support managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments....
Location
TBD
Los Angeles, CA

HDI Desktop Support Technician - Los Angeles, CA
Course
Apr 06, 2017 8:00 AM PDT - Apr 07, 2017 5:00 PM PDT
HDI Desktop Support Technician training focuses on key support center processes and concepts to improve overall support operations, as well as customer service and interpersonal skills that improve the customer's experience....
Location
TBD
Los Angeles, CA

HDI Support Center Analyst - Washington, DC
Course
Apr 10, 2017 8:00 AM EDT - Apr 11, 2017 5:00 PM EDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
Washington, DC

KCS Foundation - Virtual Classroom Training
Course
Apr 10, 2017 11:00 AM - 5:30 PM EST
HDI's KCS Foundation course provides support center supervisors, managers, and directors with knowledge management best practices....
Location
Virtual Classroom Training

HDI Support Center Analyst - Virtual Classroom Training
Course
Apr 11, 2017 8:30 AM EST - Apr 12, 2017 4:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training

HDI Support Center Manager - Washington, DC
Course
Apr 12, 2017 8:00 AM EDT - Apr 14, 2017 5:00 PM EDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
TBD
Washington, DC

HDI Support Center Manager - Virtual Classroom Training
Course
Apr 17, 2017 8:30 AM EST - Apr 19, 2017 4:30 PM EST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Virtual Classroom Training

Course
Apr 19, 2017 8:00 AM CDT - Apr 21, 2017 5:00 PM CDT
HDI Support Center Director training focuses on the development and execution of strategic plans that will take the organization to the next level. Participants discover how to realize greater return on investment, develop and maintain formal procedures for increased productivity and consistency, and manage customer perceptions....
Location
TBD
Dallas, TX

Course
Apr 24, 2017 8:00 AM CDT - Apr 25, 2017 5:00 PM CDT
The HDI Technical Support Professional training focuses on service management best practices, emphasizing responsive incident escalation, the importance of metrics measurement, knowledge management, problem management, improving teamwork, and stress management....
Location
TBD
Chicago, IL

HDI Technical Support Professional - Virtual Classroom Training
Course
Apr 24, 2017 8:30 AM EST - Apr 25, 2017 4:30 PM EST
The HDI Technical Support Professional training focuses on service management best practices, emphasizing responsive incident escalation, the importance of metrics measurement, knowledge management, problem management, improving teamwork, and stress management....
Location
Virtual Classroom Training

HDI Certified Instructor - Virtual Classroom Training
Course
Apr 26, 2017 12:00 PM EST - Apr 28, 2017 2:00 PM EST
During this three-day intensive course, you will learn how to effectively deliver HDI certification and training courses. The Certified Instructor program reinforces concepts and best practices of the service and support industry, while also teaches successful facilitation techniques. Upon completing the Certified Instructor course, you will be able to facilitate...
Location
Virtual Classroom Training

May 2017

Course
May 01, 2017 8:00 AM EDT - May 02, 2017 5:00 PM EDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
New York, NY

HDI Problem Management Professional - Virtual Classroom Training
Course
May 01, 2017 11:00 AM EST - May 02, 2017 8:00 PM EST
Problem management focuses on determining root causes, identifying temporary workarounds, and applying permanent fixes so that incidents don’t happen again....
Location
Virtual Classroom Training

HDI Support Center Manager - Washington, DC
Course
May 07, 2017 8:00 AM EDT - May 09, 2017 5:00 PM EDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
TBD
Washington, DC

HDI Support Center Director - Washington, DC
Course
May 07, 2017 8:00 AM EDT - May 09, 2017 5:00 PM EDT
HDI Support Center Director training focuses on the development and execution of strategic plans that will take the organization to the next level. Participants discover how to realize greater return on investment, develop and maintain formal procedures for increased productivity and consistency, and manage customer perceptions....
Location
TBD
Washington, DC

KCS Principles - Washington, DC
Course
May 07, 2017 8:00 AM EDT - May 09, 2017 5:00 PM EDT
This knowledge management best-practices course will provide support center supervisors, managers, and directors with a set of practical steps for capturing, storing, and successfully reusing knowledge. Participants will learn how to implement a strategy for adopting Knowledge-Centered Support that creates and maintains knowledge as a by-product of the incident management...
Location
TBD
Washington, DC

HDI Desktop Support Manager - Washington, DC
Course
May 07, 2017 8:00 AM EDT - May 09, 2017 5:00 PM EDT
Designed for both new and experienced desktop support managers, this course helps desktop support managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments....
Location
TBD
Washington, DC